Miles Maier Twitter @LasaICTIan RunecklesLasa

Managing ICT

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• Funded by DfE via Children England

• Capacity building CYP knowledge of ICT

• Series of 6 webinars on technologyhttp://lasa.eventbrite.co.uk

www.childrenengland.org.uk/overview/1584

About Lasa

• 25+ years in the sector

• Technology leadership, publications, events and consultancy• www.lasa.org.uk/ict

• Welfare Rights• www.rightsnet.org.uk

Managing ICT

• manage your organisation’s technology

• developing a technology strategy

• where to go for impartial technology help

• discount and donation schemes

• funding ICT

Outcome: improving organisational ICT to support your service delivery

Audience Poll #1

What is your main area of responsibility?

•CEO

•Management

•Information technology

•Finance/Administration

•Other

Audience Poll #2

What size of organisation are you from?

•£5m - £10m

•£1m - £5m

•£501k - £1m

•£101k - £500k

•£26k - £100k

•Under £25k

Audience Poll #3

Number of people in your organisation using IT services (including staff and volunteers)?

•1-10•11-25•26-50•51-100•Over 100•We do not employ any staff

Audience Poll #4

Who provides internal IT support?

•I am the internal IT support

•we have an internal person

•volunteer or Trustee

•we use an external company

•we don’t have anyone

Managing ICT - IT disconnect

IT is usually somewhat of a black sheep for managers and trustees

•techies speak a different language

•don’t know what it is you don’t know

•perceive IT as doing its own thing

•lack of time or desire to fully understand IT

Managing ICT – IT Disconnect

Techies tell us:

•People assume that technology is a cure-all

•People think IT is about fixing computers

•People think organisational IT is simple

However:

•technology is an Enabler

•IT must support People and Processes

•communicate goals and expectations to IT

Audience Poll #5

Consider the following statement: “I have a clear understanding of our organisation’s mission and strategic plan.” Do you:

•Strongly Agree •Agree •Neutral •Disagree •Strongly Disagree

Managing ICT: Fix the disconnect

Q. How does IT enable, facilitate, or otherwise contribute to the achievement of your goals?

A. Through the IT Strategy

•Understand your organisation’s mission and goals

•Understand role IT plays in helping your organisation achieve its goals:

Managing ICT: The IT StrategyTypical IT Strategy headings:

•Organisation mission and goals

•Timescale

•How technology will meet those aims

•Standards, policies, procedures

•Technology projects

•Schedule and costs

www.ictknowledgebase.org.uk/itstrategyframework

www.ictknowledgebase.org.uk/businessstrategy

Managing ICT: Health-check

Baseline information on IT needs and gaps

DIY health-checks•www.ictknowledgebase.org.uk/healthchecklists•Or www.ictchampions.org.uk

Inventory•Belarc advisor - www.belarc.com•Spiceworks - www.spiceworks.com•IT Handbook www.ictknowledgebase.org.uk/techhandbook

Managing ICT: Risk

Increasing dependence on technology, requires identification, assessment, and mitigation of IT-related risks

•Management – understand IT risks to the org •IT – help managers understand options

www.ictknowledgebase.org.uk/riskassessment

Managing ICT: Investing

What’s our IT investment model?

Use Gartner’s Run-Grow-Transform model:

•RUN = keep the organisation running

•GROW = projects and initiatives improving

organisational efficiencies and effectiveness

•TRANSFORM = providing new products or

services

Audience Poll #6

IT Budget Run Grow Transform

Org A 80% 20% 0%

Org B 60% 30% 10%

Org C 50% 30% 20%

None of the above

Not sure

Which organisation are you?

Managing ICT: Resources

Strategy and planning• www.ictknowledgebase.org.uk/strategyplanning

Backing-up data• www.ictknowledgebase.org.uk/backupstrategy

Budgeting• www.ictknowledgebase.org.uk/calculatingtechnologyb

udget

Policies and procedures• www.ictknowledgebase.org.uk/acceptableusepolicy

Audience Poll #7

Do you allow staff to use their own devices (mobiles, tablets, laptops) on your network?

•Yes

•No

Audience Poll #8

Do you have policies and procedures in place to manage Bring Your Own Device (BYOD)?

•Yes

•No

Managing ICT: BYODNot about whether BYOD should happen, because it is, but how to manage it

Business benefits:•cost savings, staff satisfaction, productivity gains, business continuity

Business risks:•assume the worst and plan for it!•staff will work around, even if you tell them not to•staff value convenience more than security•assume USB drives will be lost and you will never know

Managing ICT: BYOD

Managing BYOD:•Be proactive and assess needs for your organisation •Security - set appropriate access controls (who really needs access)

Policy•BYOD is not standalone - fits with HR and terms of employment, codes of conduct, confidentiality, data protection, etc

Education•Staff are your frontline – educate them about acceptable use

Enforcement•Windows Intune PC management & security in the cloud http://bit.ly/Qk3tUc•www.ictknowledgebase.org.uk/byodnightmare

Audience Poll #9

Does your organisation take advantage of discounted or donated products?

•Yes•No

Donations, Discounts, Free

IT Volunteers•IT4C - www.it4communities.org.uk

Software *•Donated: www.ctxchange.org •Discounted: www.ictknowledgebase.org.uk/charitysoftwaresuppliers

Free and Open Source alternatives•OpenOffice - www.openoffice.org•Anti-virus - www.avg.com/gb-en/homepage

Free and low cost tools

• Toolbox of online tools:

www.ictknowledgebase.org.uk/onlinetools

• Collaborate, file storage/sync, organise events,

arrange meetings, timelines, photo editing, etc

• Flexible, pay as you go, any device with a web

browser

Funding ICTFunders tell us: “Your project can use technology to help our beneficiaries, but it can’t be about the technology itself”

Directory of Social Changewww.dsc.org.uk/Publications/FundingWebsites

NCVOwww.ncvo-vol.org.uk/advice-support/ict/research

Funding tech tipswww.advocacynet.org/modules/fck/upload/file/buildingyouricthouse/Finance.pdf/

ICT help and support

• AbilityNet - www.abilitynet.org.uk

• Charity Technology Trust – www.ctt.org

• Know How Non Profit - www.knowhownonprofit.org/

• Idealware - http://idealware.org/

• NTEN – www.nten.org/

Lasa ICT help and support

Lasa ICT Knowledgebase• over 470 articles on all aspects of ICT• www.ictknowledgebase.org.uk

Lasa Suppliers Directory• only trusted suppliers listed• www.suppliersdirectory.org.uk

UKRiders discussion list• over 500 experts• http://ukriders.lasa.org.uk/

Lasa ICT help and support

eBulletin• free to subscribe, monthly roundup• www.lasa.org.uk/lasa/mailing-lists/

Events• programme of IT conferences and webinars• www.lasa.org.uk/ict/lasa-technology-events-a

nd-conference-programme-2012/

Consultancy• project management, strategy• www.lasa.org.uk/ict/consultancy/

Summing up….

This webinar is a conversation starter:

•Understanding contribution of technology to the organisation’s service delivery

•Improving use of technology

•Improving alignment of technology with the business plan

Coming up next….

• 11 July – Data Protection (Paul Ticher)

• 18 July – Social Media (Paul Webster)

Sign up at: http://lasa.eventbrite.co.uk/

Follow us at: @LasaICT and @childrenengland