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Presented byHassam Sajid

Hassam Bin AyubWaqar Tufail

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Introduction• Zong is a pan Pakistani mobile network

operator headquartered in Islamabad, which offers voice and data services ranging from postpaid and prepaid plans, 2G, 3G and 4G services, mobile banking to fixed telephony.

• Paktel is the predecessor of Zong• On April 1, 2008 Paktel was rebranded to Zong

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• To lead the future innovatively through: - Customer Centricity- Boundary less Team- Organizational Agility

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“Become an indispensable digital life partner ”

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Software's used by Zong

Hr & Payroll Management System Data Storage CRM Billing System Data Protection & Access

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Zong outsourced HR system to Chinese company TEAMSUN

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•ZONG hired storage also from TEAMSUN •Product named by BIG STORAGE

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Zong uses Veris CRM for the management of customer

Veris provide: •Customer solutions •Mediation •Settlement

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CONT..

Core capabilities of CRM •Customer Management•Order Capture•Customer Services•Customer Interaction Management

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•Leading operators in Asia•Pre-paid and post-paid subscribers to be served by a single telecom billing system•More than 30 million pre-paid subscribers are supported in real-time on a single system •The Veris billing system is supporting in six countries including Zong telecom •Zong billing system is accurate and have real-time efficiency

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•Zong has contracted Symantec data protection Software Company•It is also cloud based software

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Features

•Data Loss Prevention

•Encrypt Data

•Identity Access

•Digital Certificates

•Managed PKI Service

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Zong announced to contract with SAP for the ERP software

Benefits•Analysis•Planning•Custom development and upgrades•Managed services

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1. Delegation of authority2. Lack of information3.Power dissonance4. Enhancement in recruitment sources

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