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In a webinar presented by Gregory J. Dunn, partner, Ice Miller LLP, learn the basics for developing an IT services contract. Do you know what core components are needed in every IT contract? Learn directly from a contract attorney about master services agreements, including separate service agreements for each IT service delivered. Hear about the three types of clauses - supporting, transactional and general - necessary to build an IT contract. Learn about each type of clause and where each fits, either in the master agreement or the service agreement, depending on the requirements of the IT contract. Find out about the relative importance of the general clauses and their relationship, such as the limitation of liability and its relationship to the warranty sections.
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Managed Services Masters Webinar Series: Best Practices in Creating IT Contracts
July 17, 2013
Best Practices in Creating IT Contracts Gregory J. Dunn Ice Miller Columbus
Partner Comprehensive
knowledge in broadband, IT services, and private/public relationships.
Best Lawyers in America
Best Practices in Creating IT Contracts Michael G. Minnich NetGain Information
Systems Company CEO & General
Counsel IT Channel Expert MSP Mentor Top 250 Inc. Fast Growth 5000
Today’s Agenda Hot Contractual Issues for MSPs Best Practices in IT Contract Drafting Checklist of Critical Provisions for Your Client
Agreements Questions and Answers
Hot Contractual Issues for MSPs Contract Alignment
From Manufacturer to Distributor to MSP to Client Who is Responsible for Delivering What to Whom? How are Service Issues Escalated? Who pays What / Whom when Service Level
Agreements are Missed?
Warranties, Disclaimers, Limitations of Liability and Indemnification Provisions –
Best Practices in IT Contract Drafting Contract System
Two Parts – MSA and SA Master Service Agreement & Service Attachment
MSA – 25 pgs. - soft or hard copy – 1 time review General terms and conditions for all services and goods
Service Attachments Terms specific to a particular project or service
e.g. Data Back-up & Restoration, Server and PC Mgt., Monitoring, Managed Print, Hosted UC, etc.
Sample Service Attachment
Contract Checklist Review Your Current Agreements
Clear start and stop dates? Expiration vs. Termination
Are all of the sections on the Checklist covered? Is your contract language clear? Does your contract cover all the “What ifs?” What happens if there is a dispute?
Meeting, Mediation, Arbitration, Litigation?
Quarterly Self-Audit Your Agreements - e.g. is each Agreement signed & dated by both parties, renewed, etc.?
This presentation is for informational purposes only and not intended to be specific legal advice. Please consult with your attorney within the attorney-client relationship for specific legal advice.
Your IT Industry Association
Get this recorded webinar at www.comptia.org: Managed
Services Masters Series: Best Practices in Creating IT Contracts
Register for future webinars at: www.comptia.org/events/webinars
