Member Management

Once your Cluster has been set up, branded and some initial content uploaded, it’s time to add in your Cluster members.

The ‘Members’ section is divided into two categories, adding members and managing members

Import up to 1000 members directly from a CSV file.

If the CSV file contains column titles, ensure the option ‘Ignore first line’ is checked.

A welcome email can be sent automatically to each member during import.

Members can also be added individually to the Cluster, without requiring an import.

To send the welcome message immediately, check ‘Notify user of new account’ .

Welcome messages can also be sent later through the ‘Member Management’ section.

Requests to join must be ap-proved by a Manager before the user is allowed access to the Cluster.

If you do not want to allow external requests, this can be blocked in the Cluster Setup section.

Clusters hosted in a Knowledge Network - such as The Water Network - can invite members of the network to join.

Search by first or last name to send an invitation to join your Cluster.

The mail log keeps track of all system emails sent to Cluster members.

They can be filtered by type or recipient.

Advanced search criteria assists in finding specific members.

Send emails, assign moderators or remove Cluster members in the ‘operations’ dropdown.

Managers can be added or removed under the section ‘Change Manager’.

Only Managers can access this section.

Thank You!

For more information:

Check out our Support Library

Or try out your own Free Cluster