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© Copyright, Risk Masters, Inc. 2013. All rights reserved. 1
RMI Risk Masters, Inc.
Communicating the Message that Matters…
Technical Skills, Business Experience
Allan M. CytrynPrincipal
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 2
RMI
Your role is to…• Explain clearly (and succinctly)• State the impact• Present alternatives• Lead a discussion to a positive
outcome
Leadership expects you to show…• Knowledge of the business• Knowledge of the subject matter• Thoughtfulness
Your Are Presenting IT Issues to Leadership…
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 3
RMI
Speak to people in their language
• Speak to others about issues relevant to them
Present facts• Avoid emotions
• Express opinions when asked
Avoid communication barriers, including…• Words that are ambiguous or have multiple meanings• Secret codes and acronyms
Anticipate and address misunderstandings
• Assume you are not understood until you have positive feedback
• Solicit feedback to assess if the listener understands
To Be Successful…
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 4
RMIYou Are Meeting the Board…
OGC COO CFO CEO
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 5
RMITo Request Funds to Enhance IT Security…
We have a big problem! They discovered
the bogus expenses?!
Memo to Self: Check Golden
Parachute
OGC COO CFO CEO
They discovered the counterfeit
parts!?
They discovered the
incriminating emails?!
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 6
RMIAre They Getting Your Message?
There’s a new humongous virus…it might corrupt our SANS…reroute our SDNS…reconfigure our Virtual Farms
I mean, this is a big deal.
It can destroy everything!
OGC COO CFO CEO
This could be
good!
Phew!
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 7
RMIYour Effectiveness Scorecard…
Your role is to… Explain clearly (and
succinctly) State the impact Present alternatives Lead a discussion to a
positive outcome
Leadership expects you to show… Knowledge of the
business Knowledge of the subject
matter Thoughtfulness
Speak to people in their language Speak to others about issues relevant to them
Present facts Avoid emotions Express opinions when asked
Avoid communication barriers, including… Words that are ambiguous or have multiple
meanings Secret codes and acronyms
Anticipate and address misunderstandings Assume you are not understood until you have
positive feedback Solicit feedback to assess if the listener understands
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 8
RMI
Network Router
Crash Server
Virtual Boot
Ambiguous Language…
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RMI
Term For IT For Others
IP Internet Protocol Intellectual Property
DNA Digital Network Architecture
Genes
SaaS Software as a Service An Airline
A Test A Test Attest
RAM Memory An Animal
And Additional Ambiguity…
THE SERVER RAM FAILURE CAUSED THE SAAS TO CRASH
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 10
RMILet’s Try This Again…
OGC COO CFO CEO
Our Auditors confirmed our Network is secure.But they confirmed a new threat that might cause:• Trade secrets to be stolen• Production to be interrupted• Financials to be revealed
Oh #&)(&^!@!
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 11
RMIDid They Get Your Message?
OGC COO CFO CEO
This could be
good!Phew!
But I have a solution the Auditors will approve.• We can get it done in only 90 days
and without delaying key plans. • We can fund it with an additional $
$$ dollars, or by deferring some low priority projects.
© Copyright, Risk Masters, Inc. 2013. All rights reserved. 12
RMI