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I V R T E C H N O L O G Y G R O U P
5 W A Y S T O M A K EC U S T O M E R S F A L L I N
L O V E W / Y O U R I V R
USE A WARM ANDFRIENDLY VOICE TO
START OFF YOURIVR. THE WAY
SOMETHING ISSAID CAN GO A
LONG WAY.
5
10
15
20
0
RECENTFINDINGS
A GREAT VOICE CAN DELIVER A FIVE
TO SEVEN PERCENT INCREASE IN
CUSTOMER SATISFACTION.
I.
II.
SURVEYRESULTS
THE WAY THE WORDS ARE SPOKEN IS
MORE CRITICAL THAN THE MESSAGE
ITSELF. FOCUS ON THE QUALITY OF
YOUR VOICE TALENT
15
30
45
60
What Is Said How It's Said Body Language0
7-38-55 RULE FOR COMMUNICATION
U S E H U M O R &C R E A T I V I T Y
YOUR CUSTOMERS AREN’T EXACTLY EXCITED TO BETALKING TO A MACHINE OR WAIT ING TO TALK TO AN
AGENT. DELIVER A MESSAGE THAT WILL PROVIDE A SMILEOR TWO. BE CREATIVE WITH YOUR MESSAGE.
P E R S O N A L I Z EY O U R I V R
SUCCESSFUL COMPANIES USE AI BASED IVRS TO ENHANCETHE CUSTOMER EXPERIENCE. THIS ALLOWS IVR TO RECALL
THE CUSTOMER HISTORY, GREET THEM BY NAME, AND SERVE PERSONALIZED OPTIONS.
P L A N F O R C A L LS P I K E S
NOTHING COULD BE MORE FRUSTRATING THAN TO CALLAN IVR AND BE GREETED BY THE “WE ARE EXPERIENCING
UNUSUALLY HIGH CALLING LOADS” MESSAGE. KNOW YOURPEAK HOURS AND PLAN ACCORDINGLY.
OPEN HOUSE ONMAY 3, 2019
D I T C H U N N E C E S S A R Y M E N U S
L E T T H E C U S T O M E R SA C C O M P L I S H T H E I R G O A L W I T H I NT H E L E A S T A M O U N T O F T I M E .
“ E A S Y ” C A N R E S U L T I NC O N S U M E R S B E I N G 8 6 % M O R EL I K E L Y T O P U R C H A S E B R A N D S
KEEP IT SIMPLE
