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M3C Multi-Channel
Communication Center
Purpose: Introduction to M3C Scope: Functional Flow
◦Presentation◦Q & A’s◦Acknowledgements
Web-based application To send bulk E-mail and SMS Centralization and Logging of electronic
communication Roles-based access Outstanding performance
M3C [Art is triumph over chaos.]
Authentication on server cache. Changes in database are reflected on the server cache.
Designed for ◦secure access, ◦faster performance, and ◦keep the cache data updated
M3C User Authentication
Admin
Client Group
SMS
Reports
Modules
Admin Module
Company
Branch
Department
User
Admin
Company Master
Branch Master
Department Master
Types of creation◦Manual ◦Bulk Import
Role- Sets the user access rights Set the expiry date for user data Assign SMS/E-Mail Priority SMS Details & E-Mail Details
User
Role Hierarchy
Super Admin
Company Admin A
Branch Admin
Branch Admin
Company Admin B
Branch Admin
Department Admin
Executive All
SMS User
E-Mail User
Customer care
User Master
User Details
Client Group Module
Group Creation
Add Client
E-M@il Module
Runs as a process. Right-Away or Later E-mail message format
◦HTML File◦Template
Receipt List◦User created group ◦Client’s own DB
CSV File (If using a template) Specify a Test Group
E-M@il
Mail Master
SMS Module
Enables client to send SMS in bulk Can configure multiple SMS vendors Integrated with external application SMS billing calculation is taken care off as well by M3C.◦Vendor’s Pricing◦Price based on priority
SMS
SMS
Reporting Module
Master: Information about total e-mail processes run by the user.
Details: Detailed report on a particular process.
E-M@il Reporting
Em@il Master Report
E-M@il Detail Report
Master: Information about total SMS processes run by the user.
Details: Report on a particular process.
Monthly: Report on total messages sent for the month.
Admin: Can fetch report based on multiple criteria.
SMS Reporting
SMS Master Report
SMS Detail Report
SMS Monthly Report
SMS Monthly Detail Report
SMS Admin Report
Helps keep track of your electronic communication at a large scale.
User friendly application. Secure- Even within the hierarchy. Effortless operation.
Conclusion
Thank You!!!!!NetGains Technologies Pvt. Ltd.
708/709, Corporate Avenue,Sonawala lane, Goregaon East,
Mumbai – 400 063.
Ph: +91-22-61397100Email: [email protected]
Web: www.netgainstechnologies.com
