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Knowledge workers are fueling the engine of change and software is eating the world… The weight of investments is rapidly shifting from tangible to intangible. Establishing barriers to entry is beginning to look like a lost cause. The resulting changes have exposed businesses to a host of new challenges unlike those they have wrestled with before. The metaphors, allegories, and methods of past management concepts are running thread bare and management in organizations across the world is struggling. Workers are bound to systems designed to manage investments in machines, not humans. Mismatched foci, tools and processes produce ever greater amounts of unsustainable waste. This speech will explore these problems and present The Library Corporation’s experimental efforts to create solutions to them by moving away from deadline focused project management and establish a Humanistic Flow-based Knowledge System. As the Lean System Society gathers for the first Reactor conference, it is my hope that a careful examination may spur others to investigate new ways of working that improve the world's systems and deliver better economic and sociological outcomes.
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Towards Humanistic Flow-based Knowledge Systems
Formulating the Mess
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blog http://jabe.coSend Anonymous Feedback
http://sayat.me/jabebloom
Joshua (Jabe) Bloom
&
CTO:
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#reactor13@cyetain
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To envision the the types technology that teams may reasonably be expected produce in 5-10 years and to prepare those teams to envision, create, produce, and support that technology.
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Creating Space
Inspiration not Instruction
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Creating Space
Inspiration not Instruction
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•Definitions•Formulating the Mess•Some Potential Principles•Experiments•Towards Better Systems
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Definitions
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Systems
Term
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DeterministicAnimateSocial
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Interaction
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Cars and Dogs
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Ants & Murmerations
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Adaptation
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Environmental
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OrganicSystems
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Variety Increasingor
Variety DecreasingSystems
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Humanistic
Term
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WorkingPinCar
ArtifactsCode
HammeringCarryingThinkingCreating
Work
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Humansare Rational
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It has been said that man is a rational animal. All my life I have been searching for evidence which could
support this.-Russell
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Work != Working != Worker
PinCar
ArtifactsCode
HammeringCarryingThinkingCreating
HUMANSBounded:
PerceptionUnderstanding
RationalityFallible
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If the parts of an entity do not interact, they form an aggregation, not a system. A crowd, as distinct from an organization, is a familiar example.
-Ackoff
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The dynamic whole has greater degrees of freedom
than its components individually
-Alicia Juarrero
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Not Computers
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knowledge of psychology is incomplete without knowledge of variation. The
managers of people need to understand that all people are different.
~W. Edwards Deming
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Knowledge
Term
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Tangible vs Intangible
No Loading Dock
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Tacit vs Explicit
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Knowledge can only be volunteered it cannot be conscripted.
We only know what we know when we need to know it.
Everything is fragmented
The way we know things is not the way we report we know things.
We always know more than we can say, and we will always say more than we can write down.
Working software over comprehensive documentation
-Snowden
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Information, skill and knowledge are embedded in networks and
relationships.
Individuals, instead of “owning” information, attract, translate and know how to and where to access to the information that emerges in the networks around them.
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Flow
Term
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Stagnation
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Inaction
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Inattentiveness
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Flow Efficiency
vsResource Efficiency
Hakan Forss
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Enjoyment appears at the boundary between boredom and anxiety, when the challenges are just balanced with the person's capacity to act.
―Mihaly Csikszentmihalyi
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Mindful Decisions to Act
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Whose
Decisions?
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Formulating the Mess
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The problem is people think they can
determine the PROBLEM
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Mechanistic Atomism
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Separating Head and Hands
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Reverse Turing Test
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Skill in a Vacuum
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Durable vs Sustainable
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Context FreeDurability
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No man treats a motor car as foolishly as he treats another human
being. When the car will not go, he does not attribute its annoying
behavior to sin, he does not say, "You are a wicked motorcar, and I shall not give you any more petrol
until you go." He attempts to find out what is wrong and set it right.
-Russell
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Who is In Control
Around Here Anyway?Individuals and interactions over processes and tools
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Emergent Powers
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Perhaps the most costly disassembly in which our culture has been engaged is the disaggregation of life itself into work, play, learning, and inspiration.
-Ackoff
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Sustainability
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The Problem of Expertise
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Managers, Executives and Leaders are
Humans (not heros)
Power tends to corrupt, and absolute power corrupts absolutely. -Lord Acton
Humans tend to be fallible, and leaders are absolutely Human. -Jabe
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The Intentional Stance
One of the issues with Hierarchical thinking & decision making is the implicit assumption that someone has
thought & decided.
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The Box Packing Algorithm
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InspectingOutput
(and Adapting Output)
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Human beings exercise responsibilities within a social setting and a framework of
obligations which transcend the principle of intelligence.
-Michael Polanyi
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Culture as a set of basic assumptions defines for us
what to pay attention to, what things mean, how to react
emotionally to what is going on, and what actions to take in
various kinds of situations.
-Edgar H. Schein
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Tacit
Assumptions
Espoused
Values
Artifacts
&
BehaviorTangible
Observable
Intangible
Unobserved
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Bring Work To Durable Teams
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Some Potential Principles
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Humans can and will learn if they are provided the resources and the necessary psychological safety.
~Edgar Schein
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Joy in work comes from understanding why your work is important. Not from the work, but from knowledge of who’s going to use it... Motivation— nonsense. All that people need to know is why their work is important.
-W. Edwards Deming
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If I am not for myself, who will be for me? But if I am only for myself, who am I? If not now, when?
-Rabbi Hillel
Agencyand
Communion
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I have adopted the terms "agency" and "communion" to characterize two
fundamental modalities in the existence of living forms, agency for the existence of an
organism as an individual, and communion for the participation of the individual in some
large organism of which the individual is part.
-Bakan
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Agency
Communion
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Agency
Communion
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Agency
Communion
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Agency
Communion
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Agency
Communion
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Agency
Communion
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What Option Can I Choose to Help The Team?
Agency is informed by Communion under conditions of uncertainty
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Narrative
Strategy
Intent
Experiment
Task
Quarters
Month
Week
Days
Hourscompletes
validates
supports
Realizes
Pop the WhyStack
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Distributed decision making enable faster
cycle times.
Faster cycle times enable more options and
therefore less “big bet” risks.
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Individuals with Agency and Communion are more engaged in their work.
They notice and react to changes in context which
enables Continuous Adaptation
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The temporal and social distance between
relevant information and those making decisions
impacts the quality, efficiency and timeliness
of those decisions
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Diverse perspectives allow organizations to
detect weak signals and generate optionality
enabling the innovation required to solve novel
problems
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More Options More Value
More Time More Information
More Information & Options Better Decisions
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NOTICE DECISION POINTS
Before doing the right thing righter… there is simply noticing what you are doing and simply asking… why am I doing this?
DECISIONS are the result of
Interactions
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System to Support Deferred, Distributed & Diverse Decision Making
Design Systems to be capable of choice
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Rules Are Waste
So much of what we call management consists in making it difficult for people to work.
~Peter Drucker
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Overly Constrained
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Under Constrained
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Experiments
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Decision Economies
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How Many?
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How Interesting?Interesting! Why?
x?
x?
x?
x?
x?
x?
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How Many Weak Signals
Did We Act On?
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the best place to treat a problem is not
necessarily where it appears.
-Ackoff
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Beyond Deadlines
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We are kept from our goal not by obstacles but by a clear path
to a lesser goal.
— Robert Brault
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Kahneman is not
impressed by your
estimates
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Box Packing Algorithm
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More & More Information
Time
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Fewer and Fewer Options
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Date of Completion DeadlineStart
Cra
p
@ourfounder
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5 Whys for Deadlines
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Less Deadlines
More Slack
Higher Quality
Lower Cycle
Time
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Removing Constraints is
HARD
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Towards Better
Systems
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Effective systems must produce both better
economic and sociological outcomes.
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Equitable Outcomes
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Out of Control Systems
(Ignoring Constraints)
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Externalities
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A system that requires certain environmental
conditions in order to carry out its defining function is
an open system.
-Russell L. Ackoff
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Effective systems must produce both better
economic sociological and Environmental
outcomes.
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Teach Individuals to
Create & Maintain Human Systems
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ProcessAgency
GoalAgency
PurposeAgency
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Technical Personal
Social
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Technical Debt Metaphor
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If you want truly to understand something
try to change it
-Kurt Lewin
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blog http://jabe.coSend Anonymous Feedback
http://sayat.me/jabebloom
Joshua (Jabe) Bloom