Lotus Quickr Product Overview

IBM Lotus Quickr Overview

Agenda

Business Imperatives in Today's Connected World

Lotus Quickr product information

Summary

Additional Resources

Global Market Forces Require Collaboration More than Ever

Collaboration is a must in our Connected, Smarter PlanetSource: Burton Group Field Research Study: Getting Started with Enterprise Social Networks, Mike Gotta

Organizations need to:

...to connect people globally

....to address generational shifts

...to break down barriers

...to innovate from the bottom up & the outside in

...to know what we know

...to collaborate better

...to learn differently

Connect globally with employees, customers and partners to build strong relationships that drive resultsCollaborate from anywhere to become a more agile, adaptable organizationInnovate to leverage the power of participation and generate new ideasOptimize the cost of enabling people

71% of CEOs plan to place greater focus on external partnerships and collaboration that extends beyond the traditional walls of the enterprise*

* Source: IBM Global CEO Study 2008; n = 1106

Collaboration helps people and organizations... Work Smarter

Conclusion_0109.jpgIt is about people, the work they do, and how others leverage it. Chubby_Planet.png

Social Collaboration:
We Help People Build Better Outcomes

I NEED TO CUT COSTSSMART WORKI NEED MORE INSIGHTThe right information at the right time, in context

Magnifying the value of content

GREATER AGILITYI NEED AN ADVANTAGELeverage innovation from across the value chain

Improve the strength and speed of making connections and depth of relationships

INNOVATIONWorkforce flexibility

Leveraging expertise

Streamlining decision making

Communicating with employees as individuals

ConnectCollaborateInnovate Workforce flexibility

Enabling employee mobility

Leveraging expertise

Finding and connecting people

Streamlining decision making

Coordinating projects, activities

Communicating with employees as individuals

Aggregation and personalization of content

The right information at the right time, in context

Empower employees with more insights to make more informed decisions

Magnifying the value of content

Capturing, discovering and reusing content

Improve the strength and speed of making connections and depth of relationships

Lotus Social Collaboration:Connecting People and Information Across your Value Chain

Keep track of what's happening with your projects

Leverage what others know

Find the right people to solve my problem now

Share my files

Manage your work more effectively

Have a place to gather and exchange ideas

Lotus Social Collaboration Services

Team Discussions /
Forums /BlogsTeam Wiki
(Shared Editable Pages)Team CalendarProject ListsRich Document LibrariesRSS / ATOM feedShared BookmarksCommunitiesBlogsActivitiesProfilesHomepageWikisPersonal FilesECM IntegrationKeep track of what's happening with your projects

Leverage what others know

Find the right people

Manage your work more effectively

Share my files

Executive

Mergers & Acquisitions

Executive boardroom

Finance

Budget planning

Annual report preparation

Marketing

Event planning

Competitive Win room

New Content tracking

HR

Employee benefits

New employee resource

R&D

Project mgmt.

Best Practices

Executive

Innovation Place

Finance

RFP Response

Marketing

Product launch

R&D

Project coordination

Lotus Quickr is focused to address common business challenges

Inside the organization projects.

External collaboration projects...

Lotus Quickr is Web 2.0-based team collaboration software designed to transform the way everyday business content such as documents and rich media can be shared to enable more effective team collaboration within and across organizational boundaries.

How Lotus Quickr Helps With Today's Business Imperatives

I NEED TO CUT COSTSI NEED MORE INSIGHTI NEED AN ADVANTAGESMART WORK

AGILITY

INNOVATION

Empower virtual teams to work together online

Quickr templates make it easy for users to self-provision applications as needed to facilitate collaboration

Document libraries make it easy to store, share, and access content on demand

Quickr connectors make finding and accessing my critical content in context simple and intuitive

Teamrooms provide context and a single repository for all related content. Everyone knows where to look.

Collaboration services enhance productivity across the organization and provide the tools teams need to foster innovation

The core services available today in Lotus Connections help you meet the business imperatives needed to succeed.

Profiles helps you work smarter by allowing you to find the experts you need. Your new hires can works smarter by learning from existing communities

Your employees can gain insight from research shared by others through Dogear. Your subject matter experts can share their insights and get feedback across the organization through blogs

And companies can gain a sustainable advantage from the innovation that occurs when employees work together in Activities or new product/service ideas are shared in customer communities

Document Libraries Use content libraries to organize and share content for your projects, your teams or yourselfECM Integration Leverage your investment in a content infrastructure by making it more accessible to all your employees. Ensure your collaborative and ad hoc content is managed appropriately to help meet legal & industry compliance requirementsTeam Calendar Manage a community view of important events and activities that effect your team.Lists, Tasks, Contacts Use lists capability to track project tasks, to-do's, contact lists of your project team mem bersTeam Discussion Use a discussion forum to exchange information or ideas on different topics related to your team.Workflow Use document workflow to approve critical content and route information/forms to decision makers for approvalTeam Wikis Create wiki pages for your projects and co-author pages. View changes across pages and comments.gray-discdatadatadataConnectors Access your document libraries seamlessly from inside your favorite desktop applications such as Office, Notes, Outlook, Sametime Fastest way to share business
content with your teams

Agenda



Summary


Lotus Quickr services for Domino

Lotus Quickr services for Domino 8.2 Themes

Customer driven enhancements

Improve product deployability and provide stable, secure team places to share everyday business content

Expand integration to provide easy access to team content from desktop applications

Expand platform support

Domino 8.5 server certification

Novell eDirectory

Domino native authentication with Lotus Sametime

Extensibility

More extensible with more tools (APIs, event hooks) for application developers

New entitlement options

Customer driven enhancements

Implemented several techniques to reduce the client response time

IBM Beta site experience ~25% response time improvement due to these enhancements

Lotus Quickr 8.2

Customer driven enhancements (cont)

Greatly reduce formula evaluations needed to generate each page

Decrease size of NSF's by storing attachments as compressed objects

Support for Domino Attachment and Object Store (DAOS) -- reduces the .NSF size

Increase scale of documents in Lotus Quickr team places

only meta-data is stored in .NSF

Current limit is 64GB per .NSF

Files on disk are stored compressed

Duplicates automatically not stored

Greater control of file storage

Lotus Quickr 8.2


Remembering web-user view states

Views displayed in now save last state

Lotus Quickr 8.2Add a team place to the connector from the browser

Now accomplished in one-click!

Option is accessible via web interface


Ease of use and performance enhancements

Hide navigation (table of contents) when in edit mode to streamline user experience

Improves performance (less information sent to browser)

Lotus Quickr 8.2


Fixed ~400 customer reported defects such as;

SiteMinder fixes for certain web user interface and connector transactions

Implicit versioning issues

Addressed server stability issues

Nested folders

ActiveX signing issue (FDCC)

Combining a blog and a wiki into a standard place

And much more ...

Lotus Quickr 8.2

Increased integration with Lotus products

Support for Domino 8.5 server

Compiled on Domino 8.5 binaries

Support for Domino Attachment and Object Store (DAOS)

Can be activated at any time

Supported for existing Lotus Quickr team places

Reduce the size of the .NSF and original files on disk are stored compressed (no duplicates)

Enhance Lotus Sametime support configuration

Lotus Quickr for Domino and Lotus Sametime can point to a native Domino directory

Common deployment option, especially for long-time customers

Lotus Quickr 8.2

CommunityOverviewSnipWiki copy02_Edit Community copyIncreased integration with Lotus products (cont)

Lotus Quickr 8.2Integration with Lotus Connections Community service

Ability to add a wiki when creating or editing the community

Add a team place (e.g. document library, team calendar, etc) when creating or editing the community

Changes to the community membership are propagated to the linked wiki and / or team place

A feed from the wiki (with latest updates) is shown on the community home page

A link on the community navigation to go to the wiki / team place

A link on the wiki / team place to go to the community

Integration with Lotus Connections debuted in Quickr 8.1.1, and was also added to Quickr Domino 8.2 to bring it to parity. The same support for linking a team room to a community and keeping the two membership lists in sync is here.

Increased integration with Lotus products (cont)

Lotus Quickr 8.2Integration with Lotus Connections Activity service

Ability to 'publish' a document from an Activity directly into a Quickr library

Document is replaced with a link

Similarly, Quickr Domino 8.2 also supports storing content from a Connections Activity in a Quickr content library.

Increased integration with Lotus products (cont)

Domino Web Access integration

Similar to Notes connector functionality

Configure places

Send attachment(s) as link

Send a link to a Quickr document

Available in Domino 8.5

Lotus Quickr 8.2

Administration enhancements

Make theme choices simpler for a deployment

Older Quickplace themes can be hidden from the end-use

Additional configurable feature restrictions

Keep team place structure flat / simple by having the ability to disable rooms support

Remove anonymous support

New policy enables Administrators to deny anonymous access to Lotus Quickr

Lotus Quickr 8.2

Administration enhancements (cont)

Lotus Quickr 8.2One-Step upgrade from Lotus QuickPlace 6.5.1 and 7.0 direct to Lotus Quickr 8.2

Side-by-Side upgrade process is supported

Install Lotus Quickr 8.2 server on a new box

Migrate places from Lotus QuickPlace to Lotus Quickr 8.2

Once complete the original Lotus QuickPlace server can be removed from the mix

There are still some customer runningn older version of QuickPlace that have not yet upgraded to Quickr. Getting to the latest version of Quickr is becoming more burdensome for them with every new release of Quickr because it is usually a sequential process. Qickr 8.2 introduced support for a one-step, side-by-side upgrade process which will enable customers to move from QuickPlace 6.5.1 or 7.0 directly to Quickr 8.2 without first going to Quickr 8.0, then to 8.1, then to 8.2, with each step necessitting an upgrade of the underlying Domino server.

Customers can install a new server along side of their existing QuickPlace server, install 8.2 on the new box, then migrate their content over and run the upgrade task ins a single step saving considerable effort and server downtime.


Security enhancements (prevent hacking & address misuse concerns)

To address: XSS, CSRF, Response splitting, input validation, etc.

Cross-team effort (AppScan, Watchfire, Lotus Connections, Lotus Domino, Domino Web Access, Lotus Quickr)

Testing beyond just AppScan

Partnered with a large HR consulting company for design review and test effort

Domino (DWA) ACF enhanced and re-used

Beyond XSS, CSRF - Customizable, configurable security model

Configuration based option to allow trusted users to do more

Restrict file-types users can upload

Extensible / customizable ACF filter

Lotus Quickr 8.2


Enhanced Lotus Sametime support configuration

Support for Domino native directory

Enhance browser support

Support for Firefox 3.0

Additional directory support for:

Sun SAM

Novell eDirectory

Government standards

FIPS / FDCC support

IPv6 support

Lotus Quickr 8.2

Extensibility improvements

More access to Lotus Quickr content via REST APIs

Membership and Place level APIs

Used to provide integration with the Lotus Connections Community service

Can be used by Business Partners and customers

All documented on the Lotus Quickr wiki

Server extension enhancement

It is possible to intercept server events via Domino agents (previously on C/C++)

Server event generation normalization

Connector actions also generate same events as the web user experience

Java APIs enhancement Room creation support

For more information visit -- http://www-10.lotus.com/ldd/lqwiki.nsf

Lotus Quickr 8.2

Connector enhancements

Lotus Quickr 8.2Better end user experience and fidelity

Store email as .EML file

Provided .EML viewer

Reduces folder clutter

NOTE: All new enhancements for the Connectors work with both Lotus Quickr services for Domino and J2EE.

When dragging content from Notes email inboxes to Quickr, a new .eml file will be created in Quickr 8.2. In earlier releases of the connectors, the emil body content, any attachments, and any embedded graphics would be stored separately in a folder in the specified Quickr lirbary. The additional folders could clutter navigation and make reading stored email messages difficult.

Quickr 8.2 now stores saved emails as .eml files which are HTML representations of the original email message contentincluding body text, embedded grphics and any attachmentswhich results in a single document being stored in Quickr (without requiring folders to contain it) and provides a high-fidelity experience when re-visiting tht stored email. A viewer for .eml files is also provided as part of 8.2

Connector enhancements (cont)

Enhanced Authentication Extension Support

Only Basic authentication supported prior to 8.2

Enable connectors to be deployed into more customer environments

Support form-based authentication (with extensions)

Extensible Architecture in which to plug custom authentication modules

Example of a plug-able authentication module for a large chemical manufacturer's 2-factor SAM authentication

Includes custom UI input dialog + installation package for the custom module

Lotus Quickr 8.2NOTE: All new enhancements for the Connectors work with both Lotus Quickr services for Domino and J2EE.

Quickr 8.2 introduced an extensible authenticationframework for customers that wish to either replace or augment the basic authentiction used in Quickr. The bottom screen shot is taken from a customer deployment tht used their own customer forms-based authentication module to replace the standard Quickr authentication mechanism.


Lotus Quickr 8.2NOTE: All new enhancements for the Connectors work with both Lotus Quickr services for Domino and J2EE.

Auto-populate connectors configuration on the client

Administrator can push a controlled list of team places to end-users

Reduces confusion on how-to add team places in connectors

Push out policy setting

Only use basic-authentication, SPNEGO, etc

Control Document check-in behavior (e.g. always check documents in by default)

Helps training / support at customer site

Make it easier to use connectors

Windows Integrated Authentication (SPNEGO) support

Adminsitrative enhancements in the connectors that shipped with Quickr 8.2 include the ability to autopopulate the connectors with places. This allows administrators to ensure that every usre have links to specific plces in their connectors.

Admin enhancements also provide more control over the deployment and usage of connectors in their environments.

Windows Intgegrated Authentication (commonly called SPNEGO) support is available but requires a third-party asset form a partner to implement. This requirement for a third-party asset will be address in a future relese of Quickr whenthe underlying Domino server provides the needed services and no longer needs the third-party asset.


Lotus Quickr 8.2Support multi-user Notes client installs

Support forward proxy

Customers normally connect to the Internet using forward proxies

Usage of Lotus Quickr via hosted service

Support Lotus Quickr for Domino local groups feature

Currently connectors ignore local group membership in a place (causing users to not see content they have access to)

NOTE: All new enhancements for the Connectors work with both Lotus Quickr services for Domino and J2EE.

Deployability enhancements in the connectors includes support for multi-user Notes client intallations. This is increasingly common in environments with roaming users or shared workstations. Each user can now have their own, distinct, list of places intheir connectors along with their own stored preferences.

Entitlement update introduced Q3 2009

Lotus Connections Wiki and Files services are now available to Lotus Quickr customers under 'active' maintenance*

These services can be installed side by side with Lotus Quickr 8.1.1 and 8.2

Lotus Quickr 8.2* - please contact your IBM Sales Representative for more details on 'active' maintenance.

Lotus Quickr services for J2EE

Lotus Quickr services for J2EE 8.1.1 Themes

Enterprise Content Management (ECM) integration

Link team places to ECM repository for content publishing

Access to ECM repositories from the connectors

View and search ECM libraries from team places

Enhanced team collaboration

Added team calendar and discussion forum components

View and email team members

Expand platform support

Oracle and AIX support

New entitled capabilities

quickrIcon_largequickrIcon_largewoman2workerwoman1woman2woman3woman1woman2workerwoman1Personal

Team

woman2workerwoman1woman3Enterprise

woman3woman2woman2workerwoman1woman2workerwoman1woman2workerwoman1woman2workerwoman1woman2workerwoman1Shared

Protected

Fluid

Structured

Ad-hoc

Many authors

Many readers

Formal

Lotus Quickr in the Content Management World

Content

WCM

Portal

Places

Libraries

Blogs

Wikis

Forums

PersonalFile Sharing

ECM

One Author

Lotus Quickr 8.1.1

Traditionally, Quickr has provided content services that addressed the needs of teams. These included check-in/out, vresioning, search, security, and custom document types, all in the context of a team room. With the introduction of Quickr Entry in Quickr 8.1, and continuing with a recent entitlement to the Files capability of Lotus Connections (details follow later in the deck) quickr added the ability to address the needs of personal file sharing and ad hoc, small group collaboration without the need for the structure and rigor (and overhead) of a team room.

Quickr 8.1.1 introduced the ability to publish content from Quickr to an ECM system so organizations can conduct the messy business of collaboration in Quickr and still leverage their investment in their ECM and its advanced capabilities, like massive scalability, sophisticated business process management, and records management.

The Quickr connectors can also be used to directly access, and interact, with content in these ECM systems.

Enterprise Content Management (ECM) integration enhancements

Lotus Quickr / ECM integration will support four main areas:

Transfer of content from Lotus Quickr to ECM systems

Move

Move with Link

Copy

Display feeds of ECM content in Lotus Quickr

Individual links to ECM documents

Display contents of ECM folders in Lotus Quickr

Lotus Quickr connectors can directly interact with ECM content

Basic content operations against Lotus Quickr and ECM back-ends

Search of ECM content from the Lotus Quickr web experience

Full text search of ECM content and meta data

Lotus Quickr 8.1.1

Quickr's integration with IBM ECM offerings allows users to publish content from Quickr to their ECM system; to display feeds of content from their ECM system in Quickr team places; to create individual links in Quickr that point to documents in the ECM system; to search content in the eCM system from the Quickr browser UI; and to directly access and itneract with ECM content via the Quickr connectors.

Transfer content to the ECM system

Document can be published to an ECM back-end for records management or other reasons

If there is meta-data required by the ECM system, Lotus Quickr will prompt for that meta-data

Different publishing options are available

Lotus Quickr 8.1.1

Via the Quickr browser UI, users can manually publish content from Quickr's library to their ECM system. During the publish process, users may be asked (depending on how the administrator has configured their system) to select a folder, or location in the ECM system for this new content. They may also be asked whether they want to copy the content, move the content, or move with a link. Copying leaves the original document in Quickr and adds a copy to ECM. Moving deletes the original from Quickr, leaving a single instance in the eCM system. Move with link deletes the original from Quickr, places it in the eCM system, and puts a link back into Quickr tht points users to the document's new home in the ECM system. Finally, if any additional meta data is needed by the ECM system, the user will be prompted to input that additional meta data. All related meta data will be trnsfered to the ECM system along with the document upon publish.

Display Feeds of ECM Content

Most organizations have existing content in their ECM system thatthey want to incorporate, or reference, in Lotus Quickr

Users will be able to selectively create links to ECM content or subscribe to an ATOM feed of a folder from the ECM system

Users can also link to content in other Lotus Quickr team places

Aggregate content from multiple Lotus Quickr team places into another team place

Lotus Quickr 8.1.1

Users can also incorporate content from external sources in a Quickr team room via feeds. Quickr 8.1.1 added the ability to subscribe to a feed of content froma folder in the ECM system, making it visible to users in the context of the team room.

Users can also create links to individual documents that reside in the ECM system if they only wish to include a small number of documents. These link can not only point to the ECM system, but to content in other Quickr team rooms.

Lotus Quickr 8.1.1Access ECM content using the connectors

Lotus Quickr connectors will support direct access of ECM content

End users can continue to work in a familiar client and make collaboration a natural extension of the work they do

Connectors provide content services into, and direct access from:

Lotus Notes, Lotus Sametime, Lotus Symphony, Microsoft Office, Microsoft Outlook, Microsoft Windows Explorer

And provides full functionality even in older versions of MS Office such as:

Check-in / out, Cancel checkout, Publish draft, Versioning, View / Edit Properties, Create / Send Links, Approve / Reject, Create from Document type, Add to Place, Open from Place, Save to Place

Lotus Notes and Microsoft Outlook connectors support drag / drop of links /documents to and from email

Lotus Sametime connector supports chatting about a document (including the link to document)

Access ECM content with the email connector

All Lotus Quickr connectors offer the same functionality

Drag-and-drop document to upload to server

Drag links into email instead of sending attachments

Lotus Quickr 8.1.1

Users can now drag and drop content from their email inboxes into Quickr or ECM repositories for storage and management, especially in situations where legal compliance is an isses. Users can also drag links from the Notes or outlook sidebar into email messages, which prevent the unwanted practice of trying to conduct document-centric collabortion via email as users email attachements back and forth. Instead, they can leverage a purpose-built tool to collaborte on documents, and avoid sending multiple instances of large files to numerous recipients, clogging masil servers and individual mail files with redundant content.

Lotus Quickr 8.1.1Search ECM content from the Quickr web experience

Ability to search ECM content from Quickr web experience

Lotus Quickr connectors do not support search (of Quickr or ECM) functions yet

Secure searching - users will only see search results if they have proper access

Lotus Quickr will broker queries to P8 (FileNet) and CM8 (Content Manager) search engines

ECM search results will appear in their own results list

Limitation with CM8 (Content Manager) search integration

Lotus Quickr will be able to search for Content Manager content that was added only via Lotus Quickr

View members

Allows all members of the team place to view the list of all the members and selectively send email to individual members

Team Calendar

iCal meeting notification to personal calendars from the team calendar are sent / broadcast by the person creating or editing the event

Team Collaboration enhancements

Lotus Quickr 8.1.1NOTE: repeating events are not supported. Emails are being sent to all members (no selection).

8.1.1 includes a new membership component that let's members of a place view the membership list so they can easily see who else have access to the place. For email notification in view members, members of the group can receive the email if the group has an email address Note: access to the view members portlet cannot be disabled by the place owner.Team calendar entries can now be included in personal calendars via a nw iCal notification. Personal calendar of the chairperson of the meeting is also updated

Team Collaboration enhancements (cont)

Project Tasks

Task assignments are now scoped to the members of the team space

Email notification to task assignees

Note: it is possible to assign a task and send an email to specific members of a group

Document Workflow

Notify document authors and approvers of the existence and change in the state of a document as it moves through workflow

Lotus Quickr 8.1.1

Task management in 8.1.1 iwas updated to scope the possible assignees to members of the place only. Email notification for tasks and document workflow is a server setting and works by default once enabled.

Team Collaboration enhancements (cont)

Rich Text Editor: Enhanced Table Creation

Platform updates

Firefox 3.0 support, LDAP directory: Lotus Domino 7.0.3 and 8.0.2, other Fix / Service Packs

Connectors

Support for forward proxies (Apache, WebSphere Edge server)

Enhanced authentication support (two step authentication)

Platform updates: Lotus Notes 8.0.2, Lotus Symphony 1.0, Lotus Sametime 8.0.1, Lotus Notes 8.5

Lotus Quickr 8.1.1

The rich text editor in 8.1.1 was updated and now provides a better experience for table creation.

Non-functional enhancements include suppot for Firefox 3.0 browser, additional LDAP directories, and the most recent versions of Notes and Domino.

Integration with Lotus iNotes 8.5

Access to Lotus Quickr 8.1.x team places from the iNotes interface

Note: this functionality is packaged as part of iNotes 8.5 (not Lotus Quickr 8.1.1)

Lotus Quickr 8.1.1The iNotes (DWA) team included integration with Lotus Quickr in their 8.5 release. This provides the same level of connector functiona as a native Notes user wold experience, including the ability to intercept outgoing email attachments and store them in a Quickr team place, and to add links to Quickr content into outgoing emails, as well as save incoming attachments to a Quickr place.

Integration with Lotus Connections Community service

Add a wiki when creating or editing the community

Add a team place (e.g. document library, team calendar, etc) when creating or editing the community

Changes to the community membership are propagated to the linked wiki and / or team place

Visual integration

A feed from the wiki (with latest updates) is shown on the community home page

A link on the community card to go to the wiki / team place

A link on the wiki / team place to go to the community

CommunityOverviewSnipWiki copy02_Edit Community copyLotus Quickr 8.1.1

Quickr 8.1.1 introduce integration between Quickr and Lotus Connections. This included the ability to associate a Quickr wiki or team place with a Connections community. The membership of the community (which tends to be more dynamic that membership of team rooms) will be kept automatically synchronized with the membership of the Quickr team room.

Integration with Lotus Connections Activity service

Publish a document from an Activity into a :otus Quickr library

Replace document with link

Benefits:

Centralized content libraries (limit duplication of content)

Advanced document management functions (e.g. versioning)

Lotus Quickr 8.1.1

Additional integation points with Lotus Connections includes the ability to store content in a Connections Activity in a Quickr Team room. Storing the content in Quickr automatically replace the document with a link in the Activity. This enables users to levrage the content services in Quickr (versioning, check-in/out, workflow, etc) to colaborate on the document.

Agenda




To Learn More about Lotus Quickr...

Latest product info, research, podcasts, and more

http://www.ibm.com/lotus/quickr

IBM DeveloperWorks

http://www.ibm.com/developerworks/lotus/products/quickr

Product Documentation

http://www.ibm.com/developerworks/lotus/documentation/quickr

Lotus Greenhouse

https://greenhouse.lotus.com/home/login.jsp

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IBM Corporation 2009. All Rights Reserved.The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBMs current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.References in this publication to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBMs sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.

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Lotus Quickr Product Overview