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Enabling the Development of Human and Intellectual Capital in National Life through ICTs
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Location Readiness Index for Jamaica
Presenter: Silburn Clarke FRICS DBA Candidate, UWI, MSB
Immediate Past President,Jamaica Computer Society
Presentation Outline
The Global IT Services Industry The LRI Diagnostic Tool
Some Global LRI Ratings
Jamaica’s LRI Assessment (..whither the role for Talent ?) LRI Enhancements
Take Home Messages
Assessing LRI Jamaica
IT/ITES Business Lines
• Business & Financial Research
• Data Analytics
• Engineering• Application
• Customer interaction and support (inc. call centers)
• Data Entry
DataProcessing
VoiceProcessing
KnowledgeServices
ITServices
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Application Services
Application development and maintenance Application development Application development integration and testing Application maintenance
System integration Analysis Design Development Integration and testing Package implementation
IT infrastructure services Help desks Desktop support Data center services Mainframe support Network operations
Consulting IT consulting Network consulting
Engineering Services
Manufacturing engineering Upstream product engineering - Concept design - Simulation - Design engineering Downstream product engineering - Computer-aided design, manufacture and engineering
- Embedded software - Localization Plant and process engineering
Software product development Product development System testing Porting1/variants Localization Maintenance and support Gaming
Business Process Services
Horizontal processes Customer interaction and support (including call centres) Human resource management Finance and administration Supply chain (procurement logistics management)
Vertical processes Banking Insurance Travel Manufacturing Telecommunications Pharmaceuticals Other
Knowledge process outsourcing
Business and financial research Animation Data analytics Legal process and patent research Other high-end processes
Talent
Cost
Infrastructure
Environment
Risk Profile
Market Maturity
Assessing National Strength and Weaknesses
DIMENSIONS
IT/ITES LRI DIAGNOSTIC TOOL
LRI Index Scores
Data Sources – LRI
Primary
STATIN HEART-NTA PIOJ LIME JAMPRO JEF OUR JCS Norma Breakenridge, Chartered Surveyor
Secondary
UNCTAD, World Bank, IMF
Data Analysis : World Bank / Jamaica Computer Society
Date: 2012
Assessing LRI Jamaica
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Hofstede, 1965, “Cultures and Organizations: Software of the Mind” Hofstede, 1991, “Cultures Consequences” Kogut Singh, “Effect of National Culture on the Choice of Entry Mode”
PDI UAI IDV MAS
IT/ITES Business Lines
• Business & Financial Research
• Data Analytics
• Engineering• Application
• Customer interaction and support (inc. call centers)
• Data Entry
DataProcessing
VoiceProcessing
KnowledgeServices
ITServices
Present and Past
Future
TAKE HOME MESSAGES
The dimension with the greatest potential for improving National Readiness for global IT Services is the Talent Factor
To drive participation in high value-added IT and ITES Services in the next 50 years, an urgent policy imperative must be major expansions in the creation of suitable Talent (quality and quantity)
The IT Services strategy for next 50 years should be refocused and redirected to rapidly ramping up the harvesting of benefits from the higher reaches of the global value chain. Re-examine the perpetual narrative on “low hanging fruits”
