IT ASSET MANAGEMENT WITH GLPI

Goneri Le Bouder and Walid Nouh

LinuxTag 2011

GLPI and FusionInventory

ABOUT US: WALID NOUH

IT MANAGEMENT CONSULTANT

I GLPI core developerI FusionInventory project co-leaderI Rollerskate fanaticI Work at TECLIB’, Brussels, Belgium

ABOUT US: GONERI LE BOUDER

FREE SOFTWARE ENTHUSIAST

I Debian DeveloperI Perl MongerI Former OCS Inventory developerI FusionInventory project co-leaderI Work at TECLIB’, Paris, FranceI and an awful french accent

OUTLINE

WHAT IS GLPI FOR?

INSTALLATION / ARCHITECTURE?

COLLECT YOUR INFORMATIONS

INTEGRATION

AUTHORISATION

SERVICE DESK

WHAT ELSE

QUESTIONS

WHAT IS GLPI FOR?

THE IT CROWD

I How many server still run with 2GBof memory?

I Do we still have those old Toshibalaptops?

I Do our servers have the lastestsecurity fixes?

WHAT IS GLPI FOR?

THE SERVICE DESK TEAM

I Is Mr Smith computer’s harddrive full?I What is my intervention planning?I The printer ink cartridge is running

low on the second floor!

WHAT IS GLPI FOR?

THE USERS

I Why can’t I print?I Why can’t I send email anymore?I Are the IT guys really processing my

request?

WHAT IS GLPI FOR?

THE MANAGEMENT

I How many request per day processed by our support team?I What is our users satisfaction’s level?I I need more dashboards!

WHAT IS GLPI FOR?

THE PURCHASING DEPARTMENT

I How much did we spend last yearwith IBM?

I Is the paternship with Oracle stillrunning?

I How many and where are the assetsbought with last year budget?

OUTLINE

WHAT IS GLPI FOR?

INSTALLATION / ARCHITECTURE?

COLLECT YOUR INFORMATIONS

INTEGRATION

AUTHORISATION

SERVICE DESK

WHAT ELSE

QUESTIONS

INSTALLATION

EASY STEP

I Common web applicationI Very few OS dependenciesI Extract, run the wizard, done!

ARCHITECTURE

HOW DOES IT SCALE?

ARCHITECTURE

HOW DOES IT SCALE?

I Existing large installation of GLPIup to 130K computers inventoried

I 1 million computers referenced so far and stillgrowing

OUTLINE

WHAT IS GLPI FOR?

INSTALLATION / ARCHITECTURE?

COLLECT YOUR INFORMATIONS

INTEGRATION

AUTHORISATION

SERVICE DESK

WHAT ELSE

QUESTIONS

COLLECT YOUR INFORMATION

COLLECT YOUR INFORMATION

INPUTS

I Desktop computers and serverI Network devicesI Data coming from legacy systemsI Financial informationsI ...

COMPUTER

EASY STEP

I Agent packaged for most of the OSesI Ready to use, no build, no dependency!

NETWORK DEVICES

ROUTERS, SWITCHS, PRINTERS...FUSIONINVENTORY DO IT REMOTELY FOR YOU

I Nothing to installI Network scan to identify assetI Use SNMP to collect information

NETWORK DEVICES

PRINTERS

I Cartridge ink levelsI Counters and statistics

OUTLINE

WHAT IS GLPI FOR?

INSTALLATION / ARCHITECTURE?

COLLECT YOUR INFORMATIONS

INTEGRATION

AUTHORISATION

SERVICE DESK

WHAT ELSE

QUESTIONS

EXISTING SYSTEMS

WHAT ABOUT MY CURRENT SYSTEM?

I Financial informationsI LicensesI Helpdesk

APPLICATION INTEGRATION

WAIT, SOME TOOLS AREALREADY RUNNING HERE!HOW TO INTERACTE WITHTHEM?

I Webservice interfaceI API for updatesI CSV import/export

APPLICATION INTEGRATION: PLUGINS

A LARGE COLLECTION OFEXTENSIONS

I Add load of new featuresI Tight integration in GLPII Powerfull API

GLPI, ALL IN ONE

THE ASSET TIMELINE

I Past: historyI Current: inventoryI Future: warranty, contracts

GLPI, ALL IN ONE

HELPDESK FOR EVERYONE

I Tickets on assets

GLPI, ALL IN ONE

ACCURATE STATISTICS

I 25% of last year laptops haveharddrive failure !

I How many incidents are resolved byusing VNC ?

OUTLINE

WHAT IS GLPI FOR?

INSTALLATION / ARCHITECTURE?

COLLECT YOUR INFORMATIONS

INTEGRATION

AUTHORISATION

SERVICE DESK

WHAT ELSE

QUESTIONS

AUTHORISATION

NATIVE LDAP SUPPORT

I Strong LDAP integrationI LDAP v3 compatible

Active Directory, OpenLDAP ...

OTHER AUTHENTICATION METHODS

I POP3I IMAP

AUTHORISATION

SINGLE SIGN ON TOO!

I WebSSOI CAS

AUTHORISATION

ENTITIES

I Independent administrative entityI Can be mapped on your LDAP organisationI Contain assets and tickets

HABILITATIONS: ORGANIZATIONAL CHART

AUTHORISATION

PROFILE

I More than 100 rightsI Habilitation : a profile on an entity

AUTHORISATION: EXAMPLE

Let’s take an example.

ENTITIES: EXAMPLE

THE CEO

I Manage the company

AUTHORISATION: EXAMPLE

THE CTO

I Can do whatever hewants in the ITdepartment

AUTHORISATION: EXAMPLE

PRESS OFFICER

I Watches everythingI Generates charts and

dashboards

AUTHORISATION: EXAMPLE

SECURITY OFFICER

I Regulates theprocesses

I Can have a look oneverything

AUTHORISATION: EXAMPLE

THE SUPPORT ENGINEER

I Can only sees andanswers users requests

AUTHORISATION: PROFILE

OUTLINE

WHAT IS GLPI FOR?

INSTALLATION / ARCHITECTURE?

COLLECT YOUR INFORMATIONS

INTEGRATION

AUTHORISATION

SERVICE DESK

WHAT ELSE

QUESTIONS

SERVICE DESK: THE BIG PICTURE

SERVICE DESK: THE BIG PICTURE

ITIL V1 COMPLIANT

I SLAI user satisfactionI Incident managementI Business rulesI Notifications,

multilingual support

SERVICE DESK: THE INTERFACES 1/2

WEB INTERFACES

I End user simplifiedinterface

I Standard interfaceI Smartphones interface

SERVICE DESK: THE INTERFACES 2/2

WEBSERVICES

I To integrate GLPI inanother system

I To push tickets intoanother helpdesksoftware

I Or the opposite

MAIL

I Send notificationsI Add and update tickets

SERVICE DESK: THE INTERFACES 2/2

WEBSERVICES

I To integrate GLPI inanother system

I To push tickets intoanother helpdesksoftware

I Or the opposite

MAIL

I Send notificationsI Add and update tickets

SERVICE DESK: REPORTING

OUTLINE

WHAT IS GLPI FOR?

INSTALLATION / ARCHITECTURE?

COLLECT YOUR INFORMATIONS

INTEGRATION

AUTHORISATION

SERVICE DESK

WHAT ELSE

QUESTIONS

WHAT ELSE?

GLPI

A NONPROFIT ORGANISATION

I Indepnet, a french nonprofit associationI Since 2002

GLPI

TWO INDEPENDANT PROJECTS LEADERS

I Jean-Mathieu DoleansI Julien Dombre

CONTRIBUTORS AND DEVELOPERS

I Developers and contributorsI Plugins developersI Translators

GLPI

TWO INDEPENDANT PROJECTS LEADERS

I Jean-Mathieu DoleansI Julien Dombre

CONTRIBUTORS AND DEVELOPERS

I Developers and contributorsI Plugins developersI Translators

GLPI

GLPI BUSINESS PARTNERS

I Agreement between the associationand IT partners

I Partners bring money, support andcode

FUSIONINVENTORY

A SISTER PROJECT

I Created by some people of the GLPI communityI Strong relationship with GLPI

A COMMUNITY

I More than 10 people involved and growing!I Supported by 2 companies

BUT ALSO

I Open minded : other projects are welcomed!I Agent already used by third party projects

FUSIONINVENTORY

A SISTER PROJECT

I Created by some people of the GLPI communityI Strong relationship with GLPI

A COMMUNITY

I More than 10 people involved and growing!I Supported by 2 companies

BUT ALSO

I Open minded : other projects are welcomed!I Agent already used by third party projects

FUSIONINVENTORY

A SISTER PROJECT

I Created by some people of the GLPI communityI Strong relationship with GLPI

A COMMUNITY

I More than 10 people involved and growing!I Supported by 2 companies

BUT ALSO

I Open minded : other projects are welcomed!I Agent already used by third party projects

OUTLINE

WHAT IS GLPI FOR?

INSTALLATION / ARCHITECTURE?

COLLECT YOUR INFORMATIONS

INTEGRATION

AUTHORISATION

SERVICE DESK

WHAT ELSE

QUESTIONS

THANKS

I Purchasing: http://www.flickr.com/photos/epsos/5394616925/

I LDAP: http://www.flickr.com/photos/heyrocker/2954514315/

I SSO: http://www.flickr.com/photos/13519089@N03/1380483002/

I User picture: http://www.flickr.com/photos/wonderlane/5043174502/

I Manager: http://www.flickr.com/photos/eastcapital/5228405457/

I Server: http://www.flickr.com/photos/sylvar/31436963/

I Helpdesk: http://www.flickr.com/photos/runlevel0/2196587153/

I Database: http://www.flickr.com/photos/garryknight/5476230085/

I Information: http://www.flickr.com/photos/garryknight/5476230085/

I Networking: http://www.flickr.com/photos/dbreg2007/4376127852/

I Printer: http://www.flickr.com/photos/photofarmer/467241015/

I House of cards: http://www.flickr.com/photos/gibbons/2294375187/in/photostream/

I Sercice desk: http://www.flickr.com/photos/cushinglibrary/4770917261/