Library and Information Services in a teaching-led university – opportunities and challenges

David Parkes

Emerging Trends and Technologies

Watching Briefs

• Adaptive technology (students with disabilities)/improve disability access

Links with access centre, LDi, disability group, legal and statutory requirements

• Authentication AthensDA, shibboleth,ezproxy, sso etc

• Automating reference E help desks, live reference, CMS, CSM

• Blogging News blogs eg

• Broadband ISP – spread of broadband- utilising bb capacity and sharing knowledge to support users eg recommended ISP?

• Consultancy and Commercial information service Income generation -

• Consolidation of branches Ensuring delivery at sites is equitable

• Consolidation of service points Merging services

• Convenience and Service How do we make our services more convenient?

• Convergence Continued meshing of IT and library activity

• Cooperative out of hours reference support with different time zone libraries

Shared support e.g. 24/7 help desk support

• Copyright Continued awareness, electronic, DRM

Interlinked & Interdependent Factors

Relevance

personalisation, bespoke, spaces, skills, staff

quiet

confidential

10/10

meet

‘Look who’s here today’

shhh...

Drop-in

Group work

Individual work linger

Non-hierarchical chance encounteringvisibleaccessible

shhh...activity

noise

1 to 1

informal

Open

‘Hot’ space’

gathering, networking,

social, busy, interactive

‘Cool’ space

quiet, confidential, periphery,

reflection, concentration, privacy

DEGW JISC Conference Convenient technology and meaningful Space Duggan and Nikolaou

Budget

Not just a local issue, advocacy, focus on customers

Expectations

JISC Ipsos Mori, connectivity, interaction, learning, space, thoughtful

Skills

outreach, explore, media, distributed, play

Technology

Quality

best practice, benchmark, reflect, feedback