View
387
Download
0
Embed Size (px)
DESCRIPTION
Lonneke Dikmans, Oracle Fusion Middleware consists of a number of tools and components. Usually these are explained in terms of technical features or business value. In this session we look at the stack from a different perspective: the end user. It will explore the functionality that the different components offer and how this manifests itself in customer experience and to the end user in your organization.
Citation preview
1 | 19
Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein
2 | 19
Introduction
Agenda ● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
About me ● Consultant and Managing partner at Vennster ● Specializing in SOA and BPM ● Oracle Ace Director ● Roots in UX (cognitive science)
3 | 19
Oracle Fusion Middleware
4 | 19
Oracle Fusion Middleware | User engagement
Three pillars ● WebCenter sites ● WebCenter portal ● WebCenter content
5 | 19
Oracle Fusion Middleware
6 | 19
Oracle Fusion Middleware | BPM
Task oriented or Case Oriented ● Context is known, no need to look for item
7 | 19
Oracle Fusion Middleware | BPM
Contextual information ● Milestones, activity guides, case data
8 | 19
Oracle Fusion Middleware
9 | 19
Oracle Fusion Middleware | SOA
Integration ● No need to copy – paste between systems ● Foundation for Multi-channel approach ● Reuse of functionality in different contexts
10 | 19
Agenda
● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
11 | 19
Creating a great UI | Tools
Discover & Design ● UX Direct (templates for personas, user profiles) ● Elicit requirements by using the out of the box UIs, wireframes
Build
● Your own GUI using APIs or Customize out of the box GUIs ● Using patterns (UX direct) ● Decide on personalization and customization (handle with care)
12 | 19
Creating a great UI | Tools
Test your experience ● Usability testing ● Use SCA testing framework to mock responses ● Load testing
Improve ● Agile development methods really help ● Learning by doing
13 | 19
Agenda
● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
14 | 19
Oracle Fusion Middleware
15 | 19
Monitoring | Levels
Needed on all levels ● User engagement ● Business Process management ● Service integration ● Database performance ● Security
16 | 19
Monitoring | Users
Needed By different users ● Administrators (availability, backup and recovery) ● End user (customer, employee) ● Manager (operational, tactical, strategic) ● Support (incident tracking, trouble shooting, performance)
17 | 19
Monitoring | Tools
Who What Level
Manager Real user experience insight (dashboard) User engagement
Manager Business ac:vity monitoring (dashboard) BPM (opera:onal)
Manager BI Publisher (reports) BI
Administrator Enterprise manager All
Support Enterprise manager including RUEI All
User Ac:vity guides, process tracking BPM
18 | 19
Agenda
● Oracle Fusion Middleware ● Creating a great UX ● Monitoring ● Conclusion
19 | 19
Conclusion
Tooling is available ● UX tooling -> vendor agnostic ● UX Direct -> templates, links, methodology pointers ● Oracle Fusion Middleware -> Enterprise grade applications
You still need to design it ● Generating UI is ok for demos and prototyping ● Designing the UI saves money and reputations in the not-so-long
run
20 | 19
Leveraging Oracle Fusion Middleware for UX Lonneke Dikmans Maart 2014| Nieuwegein