Lesson 5 Intro to Amadeus hands-on labs

AUSTRIAN SERBIAN TOURISM PROGRAMMESAUSTRIAN SERBIAN TOURISM PROGRAMMES

Introduction to Amadeus Hands-On Labs

AUSTRIAN SERBIAN TOURISM PROGRAMMES

CONNECTION TO AMADEUS

Chapter 1 At the end of this chapter, you will be able to: Have a good understanding of Production and Amadeus

Training Sign-in to Amadeus system Have a good understanding of the sign elements Define work areas Know functionality of each icon in Amadeus system Sign-out of Amadeus system


Amadeus Environments There are two different environments in Amadeus: – Amadeus Production Environment

• to make real bookings for passengers

– Amadeus Training Environment • to learn and practice• a separate system dedicated to deliver training


Connection to Amadeus Selling Platform If in production environment then launch the Amadeus

Selling Platform– Start Internet Explorer– Enter the URL: http://amadeusvista.com– Click on Launch Amadeus Selling Platform

http://amadeusvista.com/


Connection to Amadeus Training To launch Amadeus Training:– Start Internet Explorer– Enter the URL: http://training.amadeusvista.com– Click on Launch Amadeus Selling Platform

http://training.amadeusvista.com/

http://training.amadeusvista.com/


Sign In elements Office ID:– Each office (Travel Agency, Airline, Hotel Provider, etc.) is

known by a unique Office ID in Amadeus– A nine-character code consists of:

BEG 1A0 901

City Code

Corporate Code and Qualifier

Office Code


Terminal Address Each terminal connected to Amadeus at each office is known by a unique

eight-character code called Terminal Address such as:

58 98 000A


Sign Definition Sign is a unique eight-character code at each office

1708 AN SU

(Numeric)

Agent Sign

Duty Code(Alpha)


Duty codes in Amadeus Each sign has one duty code or several duty codes attached

which defines rights and duties of the sign– AS: Agent sell (Travel agents only)– CE: Customer engineer– GS: General sales agent– PD: Pre/Post departure agent– PR: Programmer– RC: Space Control– SU: Supervisor– TR: TTY reject agent


Work Areas For each terminal, there are six work areas

– When agents share a terminal, each agent can work independently in a different area

– When only one agent uses a terminal, that Agent can use all six-work areas

The areas are identified as A, B, C, D, E, and F– Multiple work areas enable you to perform different transactions in

different areas Work area by default is A!


Sign In

If you want to change your password then in the field New password enter

different value from previous password!


Work in Command Page When sign-in the graphical screen is shown To access the Command Page (for cryptic entries) click on

To see the system date enter the transaction code: DD– To check if you are in Training environment– If the current date is shown then you are not in training!– The date should be 5 weeks before current date (today’s date)


Previously Sent Amadeus Commands (p. 14)

If you want to send the same command again or to edit it then click on:


Split window (p. 15)

For splitting the window click on:


Toolbar


Sign-in on the Command Page (p. 20)

To display work areas: JD (Jump Display)– MOD: PRD (Production) or TRN (Training)


Sign-in

To sign-in to the available area in Production Mode: JI (Jump In)– JIAgent sign/(Slash)Duty code-(Dash) password – e.g. JI1708AN/SU-student

To sign-in to training: JJ– JJ1708AN/SU-password


Sign-out (p. 20)

Sign out of the current area: JO (Jump Out) Sign out from all areas: JO*

– It is important to sign out of the system at the end of the day, or when leaving your terminal for an extended period of time

– Idle areas will be signed out after 30 minutes automatically


AMADEUS INFORMATION SYSTEM - AIS

Chapter 2 At the end of this chapter, you will be able to: Explain Amadeus Information System Find a list of topics available in AIS Access to airlines’ information Access to countries’ information Access to airports’ information Access to weather’ information


Amadeus Information System (AIS) The AIS is a central source of reference information organised in

categories, subjects, and pages There are two types of information in AIS:

– Information provided and maintained by Amadeus– Information provided and maintained by outside providers (e.g. Lufthansa)


Display AIS main topics

To display a list of all topics in AIS, enter: GG AIS– GG (Go Go)– AIS consists of the category, subject and page

Scrolling Commands:


Airline (AIR) Information

Airline information is maintained by each airline - not by Amadeus To request general airline information page, enter: GG AIR To request information for a specific airline, for example for Austrian Airlines

Information Pages, enter: GG AIR OS To request specific subject related to an airline, for example Procedures and

Information on Baggage Items for Austrian Airlines Group, enter: GG AIR OS BAGS

Exercises– List info pages for Alitalia Airlines, enter: GG AIR AZ– Change language: GP;IT– Find Austrian office in Belgrade: GG AIR OS BEG– Lufthansa office in Belgrade: GG AIR LH BEG– What is free baggage allowance at the economy class for JAT Airways (JU)?


Country (COU) Information

Country Information is maintained by Amadeus To display the list of countries that start with the letter A, enter:

GG COU A To display information about specific country, for example

Country information for Austria, enter: GG COU AT

Exercises– List public holidays in Austria– What are the main attractions in Austria?– What are the typical meals in Serbia (RS)?– Find info about accommodation in Montenegro (ME)– When does the international jazz festival in Croatia (HR) take place?


Airport (APT) Information

Airport information is obtained from different airport authorities and/or airlines

For each airport, five subjects are available:– General information– Parking information– Check-in information (terminal name or number, and names of airlines

departing and arriving from that terminal)– Airport facilities information (banks, lounges, post office, and other)– Ground surface transportation information (transportation services between

airport and major cities) To access the airport pages, enter: GG APT XXX (Where XXX stands for the

airport code)


Airport information

Exercises:– Display information about airports in London (LON)– Display information about Belgrade (BEG) airport, and answer the

following questions:• How much does the car parking per day cost?• What are the opening hours of the duty free?

– Display general information about Vienna (VIE) international airport, and answer the questions: • How many kilometers are from the airport to the city?• How much does a taxi cost?• How long does the journey take?• How much are the left luggage lockers?• What are the opening hours of the post office?


Additional info

Info about Amadeus in Serbia: GG AMA RS– Find info about Amadeus in Austria (AT)

Detailed information on type of access and function levels for the Amadeus Participating carriers: GG PCA– Look for the type of access for JAT Airways: GG PCA JU– Find access and function level for Austrian Airlines (OS)

Weather information for a specific city: GG WEA BEG– Obtain a 5-day weather forecast for Vienna (VIE)

List of all codes beginning with the letter W: GG CODE W Help on every transaction code: HE

Technology

Lesson 5 Intro to Amadeus hands-on labs