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Learning to Teach Ops
@JohnContad@REATechBlog
It all started with a problem…
…Youth!
And so we tried dumb things.
• “You should be on pager…”• “You should fix a couple of boxes...”• “We’ll synthesize a couple of
problems for you...”
The problem with teaching Ops.
• Ops is experiential.• “Defensive” Ops cannot be
scheduled.• “Offensive” Ops needs a lot of
knowledge baselines.
Linux
AWS
Networking
DNS
Cats
The Whiteboard Exercise.
• Shows levels of established proficiency.
• No “faking” of knowledge.• Delineates domains that need work.• Exposed what I don’t know myself.
What now?
Stumbling through Instructional Design
• V.A.K. Learning Styles• The Teachback Method• Knowledge checks
Anyone can play guitar Ops
• Faster pickup of Ops skills• Repeatable template for Dev/Grad
onboarding• Anyone else can do it
More to come…
• Metrics! Measure improvement.• How to train trainers to train.• How to scale to more people
concurrently.• How to scale with limited resources.
In closing.
We’re Hiring!
@JohnContad@REATechBlog