Lean Learning: Deliver Relevant Content When and Where It’s Needed

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Speakers: Lori Williams Director, Strategy and Transformation SAP Education North America, SAP Inc. Cary Samulka Product Manager SAP Global Education, Center of Excellence Rob Minton Solution Engineer SAP Education

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Lori Williams Director, Strategy and Transformation SAP Education North America, SAP Inc. Cary Samulka Product Manager SAP Global Education, Center of Excellence Rob Minton Solution Engineer Sap Education

August 1, 2013

Lean Learning – Deliver Relevant Content When and Where It’s Needed

© 2013 SAP AG. All rights reserved. 8

SAP Education A quick introduction

* Source: IDC MarketScape: Worldwide IT Education & Training 2012 Vendor Analysis

350,000 people certified

55,000+ people trained via eLearnings &

eAcademies

400+ virtual, live, classroom titles In 9 languages

600+ courses available

Training provided in 40 countries

SAP EDUCATION Leader in Worldwide IT Training & Education*

300,000 individuals trained annually

2,200+ partner companies engaged in training & certification of their staff

~420 eLearning/eAcademy titles available

29,000+ trainings delivered to partner

consultants

Up to 440 events per week delivered via cloud infrastructure


Market Disruptors Workforce Shift More with Less

Emerging Technologies

The Learning Revolution


Poll #1: By the year 2020, what % of the workforce will be made up of Millennials?

15%

27%

50%

68%


Workforce Shift

By 2020, up to 50% of the workforce will be Millennials

77 million Boomers are exiting the workforce What is the

customer’s knowledge

transfer plan?


Doing More With Less A New Normal

Scaling back budgets while delivering excellence.


Emerging Technologies


Big Data


Social IS NOT a Trend

Source: Cisco 2011 VNI

In 2012, 36 Billion Apps Downloaded 2017 Projection: 136 Billion Apps Source: ABI Research

Social Collaboration

PEOPLE

INFORMATION

78 Hours New Video Content

Uploaded Every Minute

http://www.google.com/url?sa=i&rct=j&q=sap+mobile+app+icon&source=images&cd=&cad=rja&docid=-NWWM4SXYaaK1M&tbnid=PxtXta9mlP5SNM:&ved=0CAUQjRw&url=https://itunes.apple.com/us/app/sap-mobile-apps/id477117451?mt=8&ei=qEYiUYLSH6qUiAfF6IHQDQ&bvm=bv.42553238,d.bmk&psig=AFQjCNFD01l8-w3fAkrpF1hVaZP1S-oW3A&ust=1361287184474457


What is Social Learning?

Social Learning is the formal or informal process of learning from and with people unconstrained by geographic location.


Poll #2: How would you describe your organization’s adoption of mobile technology for business applications?

We have a mobile culture – the organization expects everyone to be enabled with mobile technology and use it for their work processes.

Some areas of the business leverage mobile technology.

Only the leadership team uses mobile technology. Everyone else is on a PC.

We have not adopted mobile technology.


Emergence of Mobile Learning

Deliver trainings to all relevant mobile platforms

combined market share of iOS and Android smartphones****

¾ of device activations in enterprises go to iOS *****

of new devices in enterprise environment are not Android or iOS*****

Take the knowledge where ever you go

The future of corporate learning

In 2015 the global mobile workforce will rise to****** 91%

0,3%

1.300.000.000

64% of mobile workers are carrying a tablet *******

76% of all companies are supporting BYOD ********

Until 2015 the mobile learning market in the United States alone will increase to *

$8 billion

employees would prefer a job with less pay but more flexibility in regards to mobility **

2 out of 3

of the global workforce in 2030 will consist of millennials – tech-savvy, digital natives that have special expectations ***

75%


The Next Gen of Workforce Enablement

360° Learning &

Training Performance Creation

SAP Workforce Performance Builder Enabling Lean Learning


SAP Workforce Performance Builder…

Recording, editing, and distributing context-sensitive help

Creating and distributing software simulations

Managing content development projects

Creating rapid e-Learning & non-IT content

Creating process documentation, test scripts & more

► Excellent object recognition (SAP patented technology) to reduce post-editing to a minimum; publish instantly after recording

► Instant Producer makes SME content creation easy: no training required. Every user is able to conserve & share knowledge with others instantly to reduce overall support & Help Desk costs

► Thanks to true single-source recording / editing, create several types of learning, training, testing and performance support materials at once & serve diverse stakeholders in Support, HR, LoB’s, etc. with no extra effort

► Automatic localization of content into more than 40 languages by a simple click on a button due to WPBs automatic Re-Recording functionalities; no “guided re-record”

► In-application guidance (EPSS), up to field level context-sensitive help, to boost the performance of your workforce by supporting them in-process and in-context and ease Change Management, Compliance Management, Content Delivery and much more...

…our state-of-the-art solution for:

What makes WPB the better solution ?*

Implementation Rollout Support

► True Single-Source approach ► Automatic content localization & updates ► Covering the entire application lifecycle

Effort required for curricula development

Time needed for classroom training

Time needed for error handling

Effort required for end-user adoption

Standard questions for help desk

Effort required for international, multi-lingual roll-out projects

Time needed for the creation of documentation

Effort required for the development of test cases & UAT

Costs involved in delta training

Without

WPB

With WPB

*Source: evaluation in datango clientbase (n=168; 2011) 0 20 40 60 80 100%

Effort


Why is Workforce Performance Builder that efficient?

*

*

*


Significantly Enhance User Knowledge Conserve & share expertise and speed up end-user adoption


►No other solution in the market offers: ► more output formats (stakeholder diversity) from one recording

► higher content accuracy & quality

► more localization capabilities

► faster and easier content production

► shorter time-to-productivity of the workforce

High-Quality Mass Content Production

Realize your Application ROI in the shortest possible time!*

Up to 80% less time spent on preparing documentation Up to 30% less time spent on classroom training sessions Up to 60% fewer standard inquiries at the helpdesk Up to 40% less time spent on correcting errors Up to 90% reduction in costs of delta trainings

* Source: Analysis in datango clientbase (n = 168, 2011)


What do all of these industries have in common?


t The majority of the workforce has no access to a PC

t Shift workers are not able to attend classroom trainings

t Training of temporary staff is expensive and ineffective

t No capabilities to conserve existing knowledge

So how would you

enable them?


Mobile Learning & Training

Your Knowledge Portal

Security Advices

How to change the driller

First Aid lesson

Anytime & Anywhere Workforce

Enablement

► Access anytime, anywhere

► No workstation required

► Turn wasted moments into productive time

► Matches users learning preferences


Mobile Content Creation

Never been that easy!

Create ON your mobile

Create FOR your mobile

IMG_004 IMG_003

IMG_002 IMG_001

► No (app) installation or configuration required

► Cross-platform (iOS and Android) compatibility

► Involve the right people easily

► Access help content for guidance at the moment of need – independent of subject


How it looks like in real life


Mobile Performance Support

Your Performance Portal

Fill your timesheet step-by-step

Respons. contact

Real-Time Support

► Help and guidance in the moment of need

► Perfect suited for learning on-the-job and microlearning

► No workstation required

How to fill the shelf step-by-step


How it looks like in real life

Mobile Learning Solutions The Next Level Of Mobile Learning

SAP Workforce Performance Builder

Playback On Mobile Devices

Mobile Performance Support – QR Codes

Authoring For Mobile Applications

Mobile Authoring

Feat

ures

Take the knowledge where ever you go

Turn wasted moments into productive time

Perfectly suited for on-the-job Performance Support

Facilitate location based training and enablement Bus

ines

s Im

pact


Why you should care?

► Establish enterprise-wide learning – reach each and every employee: even those without own workstations

► Create a connection between the physical and virtual world

► Deliver on-the-job guidance even outside the office

► Turn wasted moments into productive time

► Increase application adoption and end-user productivity, plus ROI for the entire IT landscape incl. your mobile apps

► Consume relevant content anywhere & anytime when needed/ provide real-time guidance and just-in-time microlearning

( ( ( (

“WPB supports the entire extended workforce by providing a fast and efficient creation of any kind of enablement materials, independent of subject – related to the physical and digital world, formal and informal training needs, in- and outside the office – unleashing the full knowledge and productivity of all employees.”


Localize & Maintain Content – Key Figures & Rationale

Localization is far more than just translation

Additions and changes to existing materials

The need to adapt content for each target location

of multinational enterprises believe localization of content is either important or very important for achieving higher company revenues***

74%

83 languages are required to cover

80% of all people worldwide*

56% of content consumers say that the ability to obtain information in their own language is most important**

1. Translation of texts 2. Adapt graphics to target language 3. Modify content layout to fit

translated texts (text length may vary from +50% to -50% depending on language)

4. Cultural aspects of visualization (e.g. color and imagery meanings are different)

5. Local differences in weights and measures

6. Writing conventions for dates, formatting of numbers, addresses, phone numbers

7. Other aspects subject to regulatory compliance

60% New content that is added to existing content per year leads to an annual content growth of up to ****

1out of 4 pages of content needs to be updated per year****

Costs of ownership for content maintenance exceed initial creation costs - without WPB after: ****

5 Years

Improved Localization Of Content

Rerecording Improvements

Feat

ures

Adapt your learning materials to your global needs quicker

Allow a fine selection of relevant assets for translation to reduce costs

Introducing on-click localization for Performance Support assets

Updating and localizing contents almost twice as fast as ever before Bus

ines

s Im

pact

Localize & Maintain Content Easier, Faster & More Flexible

SAP Workforce Performance Builder

Evaluation and Sustainability Identify Knowledge Gaps With SAP Workforce Performance Builder


Your challenges

► … monitor the progress of your learners? ► … evaluate users knowledge gaps? ► … analyze learning content usage? ► … identify weak spots in training materials? ► … create user certification?

You need to…

► Test Mode (Simulation) ► Quizzes

► Manager (Learning Reporter) ► Export to SCORM LMS


Manager

learning functionality

learning reporter functionality

Content-Lifecycle Management System

Knowledge Portal

Performance Tracker

Basis

• Workflow-guided collaboration & cooperation • Revision proof content versioning • Projection of your project management

• Courses and learner management • Knowledge and learning platform • Own progress metrics for learners

• Measure and assure learning progress • Transparancy on the company‘s performance • Configurable interactive reports

SAP Workforce Performance Builder Manager


Benefits - Analysis

identify top and low performers

discover where learners

struggle

adjust training materials

accordingly

provide validated system

access by certification

For more information: SAP Education www.sap.com/education SAP Workforce Performance Builder www.sap.com/wpb U.S. and Canada +1-888-777-1727; [email protected] Outside U.S. and Canada [email protected]

Thank You!

http://www.sap.com/education

http://www.sap.com/wpb

mailto:[email protected]

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Lean Learning: Deliver Relevant Content When and Where It’s Needed