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LavaCon 20014 Case Study: Learn how VITAS Home Hospice secures their mobile content
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@AirWatch #LavaCon
Securing Mobile Content at VITAS Innovative Hospice Care
Matt Booth, Enterprise Account Executive, Content Solutions
AirWatch by VMware
Enterprise Mobile Content Management Trends and Initiatives
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Explosive Growth of Mobile
3
Mobile worker population will reach
1.3 Billion in 2015Source: IDC Worldwide Mobile Worker Population 2011-2015 Forecast
Tablets are forecasted to reach
462 Million in 2017Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, 2010-2017, 3Q13 Update
Mobile phones forecasted to reach
2.1 Billion in 2017Source: Gartner Forecast: Devices by Operating System and User Type, Worldwide, 2010-2017, 3Q13 Update
60+% of people reported they are using their personal
device at workSource: Gartner Device: The Facts and the Future 11 April 2013
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Mobile Content Management Initiatives
People• Workforce is Mobile or Remote• Departments Creating Content• Users Collaborating on Content
Process• Distributing Corporate Content• Content is Driving a Business Process• Replacing a Paper with Digital Content
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Bridging the Needs Gap
5
IT Department
Flexible DeploymentEnterprise-grade Security
Admin ControlData Loss Prevention
Role-based Access
Executives
Consistent MessagingVersion Control
Content DistributionAnalytics & Reporting
Standardize Data Stores
End Users
On-the-go accessMultiple Devices
Collaboration with OthersAccess, No FirewallsEditing & Annotation
Give IT the security they
require
Give executives the visibility they
need
Give end users the access and freedom they
demand
Customer Story: Mobility Challenges for VITAS
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Mobility in Healthcare
Roughly of all clinicians in the United States are using some type of mobile device in support of their daily business activity. This number is expected to grow to 82% by 2014
Sources: PWC Health Research, MD Buyline and mobihealthnews
50%
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Mobility Challenges in Healthcare• Providing patients and staff with secure access to
health system networks and resources
• Offering solutions for a variety of mobile platform operating systems and versions
• Accessing sensitive hospital resources and patient data from personal devices
• Ensuring patient information is protected and compliant PHI, HIPAA and ACA regulations
• Integrating with existing hospital systems and electronic health records
8
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Content Capabilities for Healthcare• Automated and easy device enrollment
• Multitenant, highly scalable architecture
• Corporate and employee device management
• Separate corporate and personal data
• Secure access to medical and patient data
• Transdisciplinary collaboration using social capabilities
• Ensure industry compliance regulations
Customer Story: Securing Content for VITAS
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
The Customer• Nation’s leading provider of end-of-life care
• Headquartered in Miami, Florida
• Operate 51 hospice programs in 18 states and Washington, DC
• Provide care in patient homes and 37 inpatient hospice units
• Also provide care in hospitals, nursing homes and assisted living communities/residential care facilities
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
The Challenge• Build a mobile infrastructure and find
a streamlined solution to support mobile initiatives
• 80% of employees deliver post-acute care in patient homes
• Ensure caregivers can respond to patients in paramount with speed
• Provide real-time patient and medical information to provide a seamless care experience
“Hospitals all over the country are coming to the
realization that the continuum of care has
moved beyond the four walls of the facility,”
- VITAS
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
The Solution• Deploy corporate-owned iPhones and iPads to
various employee groups including physicians, chaplains, nurses, community and admissions liaisons
• Eliminate the need for paper binders and provide real-time medical and patient data to nurses
• Use AirWatch Secure Content locker to automatically update referral sources, procedures, addresses and contact information
• Provide access to additional resources including marketing content, patient education materials and multimedia files
“The ease of administration and
AirWatch Secure Content Locker were major factors in our
decision to go mobile with AirWatch.”
- VITAS
Key Considerations for MCM Success
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Secure and Manage Healthcare Mobility
15
With Workspace
With Mobile Device Management
Stand-aloneapplication
Across Devices… Operating Systems…
and Mobile Deployments.Phones Laptops
Tablets Desktop
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Integrate with Backend Repositories• Enable clinicians and medical personnel with
real-time information on-the-go
• Integrate directly to backend content repositories for access to videos, text, audio, photos, training and compliance manuals, HR handbooks and more
• Promote transdisciplinary collaboration between specialists and medical professionals
16
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Protect With Enterprise-grade Security
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Select a MCM solution with built-in enterprise security to effectively protect sensitive
patient information. Encryption should be effective while data is
in-transit, at rest and in-use.
Advanced Data Loss Prevention• Define online / offline viewing • Define effective / expiration dates• Prevent cut / copy / paste• Restrict printing• Restrict screen capture• Prevent opening in 3rd party apps• Configure geofence policies• Prevent compromised devices• Enable watermarking
User Authentication• Username/password• AD/LDAP• Single sign-on• Two-factor authentication• Certificate-based authentication
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Rely on Flexible Storage Options
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CloudAirWatch Cloud
Office 365OneDrive
Google DriveAmazon S3
On PremiseSharePoint
Network File ServersWebDAV
Various CMIS IntegrationsHybridCombination
of cloud and on premise
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Accommodate Various File Sharing Needs
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Choose a MCM solution that allows both corporate and user content storage, consolidating all resources to a
single application.
With personal storage, users should be able to:
Create personal folders to separate from corporate-related data
Manage documents via the mobile application or a web-based self-service portal
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Enable Role-based Administrative Controls
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Manage access for large groups of users through a
multi-tenant platform which allows advanced
administrative control options.
Administrators should be able to:• Grant access based on a group or
user’s role• Delegate management rights to
select medical professionals across the organization
• Track document versions, updates and usage
• Access a real-time view of employees’ content-related actions
Owner
Editor
Reader
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Integrated Solution Developed on a Platform
Grow With a Comprehensive Solution
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Security Framework
Enterprise Integration
Devices Apps Content Email Browsing
Copyright © 2014 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Avoid Global Fragmentation
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Implement a scalable MCM solution to support disparate storage solutions locally and globally.
Key competences to be successful:• Multi-tenancy capabilities• Adaptability to growing and changing mobile demands • Easy implementation and management experiences
We are the future of mobile innovation.
Visit Us at Booth 27