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Service Overview
KVH NetXpress Integrated network service for IT infrastructure environments that support enterprise businesses Optimize your IT infrastructure by seamlessly integrating system components required for enterprise IT environments, and reduce your total cost of ownership (TCO) with highly scalable and cost-efficient solutions.
Flexibility Construct optimal IT infrastructure by seamlessly integrating a range of essential systems for your business
Reliability and Availability Use multiple robust data centers that ensure stable operations,and improve reliability and availability of customers’ business systems, and leverage redundant access circuits for optimal DR/BCP solutions
KVH NetXpress is an integrated network service enabling seamless integration of multiple services including network, cloud, managed IT, data center, and Internet services. In addition to communication across multiple sites, KVH NetXpress enables access from customer buildings to a range of services, including Internet access, public cloud, enterprise applications running on a private cloud service constructed within a KVH data center, as well as virtual computing environments built on IaaS (Infrastructure-as-a-Service). Integrating KVH NetXpress with IaaS, private cloud and managed services makes it possible to construct the cloud environment best suited to a customer's requirements. Furthermore, by moving existing IT infrastructure to a data center to outsource operations, customers can reduce their total cost of ownership (TCO) and optimize IT asset and operation costs.
Reduce Operation Cost and TCO Outsource your IT infrastructure design, construction and operation to KVH as your one-stop service provider to minimize your owned assets as well as reduce operational burden and cost, while streamlining your IT infrastructure environments
Scalability Build scalable networks by selecting bandwidth-guaranteed access circuits or broadband access circuits according to you needs
KVH NetXpress Integrated network service for IT infrastructure environments that support enterprise businesses
KVH NetXpress Service Menu
Use Case KVH NetXpress can be used in various scenarios, including on-premise and off-premise environments. An off-premise scenario could involve off-premise operations and locating a business application at a data center to reduce operational burden. Use of the Internet access option ensures up to 1Gbps communication rate (best effort), and connectivity across multiple premises by VPN supports flexible configuration and DR/BCP measures to deliver an optimal combination.
Delivery Time Guarantee
Availability Guarantee
Fault Handling Time Guarantee
* All brand and product names are trademarks or registered trademarks of their respective companies. Brochure contents may change without warning.
Tokyo [email protected] 03 4560-7100
Singapore [email protected] +65 6590-9008
Hong Kong [email protected] +852 2119-3098
Shanghai [email protected] +86 21-6335-1212
Chicago [email protected] +1 312-465-2485
Seoul [email protected] +82 2-1661-4801
KVH Co., Ltd. Sumitomo Fudosan Tamachi Ekimae Building, 3-1-35 Shibaura, Minato-Ku, Tokyo 108-0023 JAPAN (Headquarters) www.kvh.co.jp/en
Time To Repair Credit Rate
High Availability Configuration Single Configuration
Less than 1 Hour N/A N/A
Less than 2 Hours 10% of monthly fees Less than 3 Hours
20% of monthly fees 5% of monthly fees
Less than 4 Hours 10% of monthly fees
Less than 5 Hours 30% of monthly fees
Less than 6 Hours 15% of monthly fees
Less than 7 Hours 40% of monthly fees
Less than 8 Hours 20% of monthly fees
Less than 9 Hours 50% of monthly fees
Less than 48 Hours 25% of monthly fees 48 hours or more 100% of monthly fees 50% of monthly fees
Days Delayed Credit Rate 1 day 10% of the monthly basic charge
2-15 days Additional 2% per day beyond 1-day delay plus what is paid for Day 1 for delivery time delay
16-30 days Additional 3% per day beyond 15-day delay plus what is paid for up to 15 days of delay
31 days or more 90% of monthly fees
Availability [%] Credit High Availability Configuration
Single Configuration
99.99% or more 99.8% ore more N/A Less than 99.99% Less than 99.8% 1% of monthly fees Less than 99.98% Less than 98.0% 3% of monthly fees Less than 98.0% Less than 95.0% 10% of monthly fees Less than 95.0% Less than 90.0% 20% of monthly fees Less than 90% Less than 85% 100% of monthly fees
SLA * Please contact a KVH Sales Representative for more information about service specifications.