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Knowledge Transfer in The E-World
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Kemal Şahin
Knowledge Transfer in The E-World
Today, I will talk about; E-World
Intranet
Extranets
◦ Groupware
◦ Groupware Applications
E-Business
◦ The Value Chain
Business to Consumer (B2C)
Business to Business (B2B)
◦ Supply Chain Management (SCM)
CRM
◦ Implications for Knowledge Management
The E-World Electronic facilities
◦ Accommodate knowledge transfer
◦ Knowledge exchange (regardless of place, location)
The facilities include;
◦ Intranet
◦ Extranet
◦ Groupware
◦ E-Commerce (E-Business)
Intranets Intranet is a term used when we apply Internet technology to serve the
internal needs of an organization.
◦ Intranets handle all transfers and exchanges with ease.
6 Major Benefits of Building an Intranet
◦ 1. Reduces Cost
◦ 2. Saves Time
◦ 3. Increases Collaboration
◦ 4. Increases Productivity and Effectiveness
◦ 5. Integrated and Distributed Computing Environment
◦ 6. Rich in Format
Intranets – Intranets Tools Detailed e-mail for interoffice communication
Internal company office circulars
Bulletin Board Services
A Daily To-do List
Assignments from a central desk to all connected desks
A channel for confidential exchange of strategic decisions
Extranets An extranet is a private network that uses Internet protocols, network
connectivity
2 or more trading partners = B2B or EXTRANET
Not a passing trend. They are already the backbone of the e-
business future.
Benefits;
◦ Faster time to market
◦ Customer loyalty
◦ Increased partner interaction
◦ İmporoved processes
IDENTIFYING A BUSINESS GOAL
Extranets Advantages of an extranet (for organizations)
◦ Business and exchanges knowledge with partners
◦ More effective collabration with business partners
◦ A long-term investment in competitive advantage
Extranet tools
◦ Groupware
Communicate ideas
Cooperate in problem solving
Coordinate work flow
Negotiate solutions
Extranets Categories of Groupware
◦ Email/messaging
◦ Group calendaring and scheduling
◦ Conferencing products
◦ Workflow tools
◦ Group document handling
Extranets Categories of Groupware
◦ Email/messaging
◦ Group calendaring and scheduling
◦ Conferencing products
◦ Workflow tools
◦ Group document handling
• cc:Mail {Lotus Development}• Microsoft Mail/Exchange• Intelligent Mail {Banyan}• MHS {Novell}• Time and Place/2 {IBM}
Extranets Categories of Groupware
◦ Email/messaging
◦ Group calendaring and scheduling
◦ Conferencing products
◦ Workflow tools
◦ Group document handling
• ShowMe 2.0 {Sun Solutions}• Lotus Notes {Lotus Development}• Oracle Office {Oracle Systems}• Team Talk {Trax Softworks}• The Meeting Room {Eden Systems}
Extranets Categories of Groupware
◦ Email/messaging
◦ Group calendaring and scheduling
◦ Conferencing products
◦ Workflow tools
◦ Group document handling • Workflow Analyst {ATI}• Flowmark {IBM}• JetForm {JetForm Corp.}• Staffware for Windows {Staffware}• Formflow {Delrina Inc.}
Extranets Categories of Groupware
◦ Email/messaging
◦ Group calendaring and scheduling
◦ Conferencing products
◦ Workflow tools
◦ Group document handling
Face-to-Face {Crosswise}Workflo {FileNet}Documentum {Documentum, Inc.}MarkUp {Mainstay Software}
Extranets One question about groupware
How can you get Groupware to succeed in your organization?
Extranets Getting Groupware to work in your organization
◦ Find a champion or sponsor to support the implementation of Groupware
◦ Plan for changes in the corporate culture
◦ Don’t try to implement Groupware to the whole organization all at once
Pilot project should be
innovative
visible and have a financial impact
◦ Realize that training, maintenance, and support will be the majority of the cost
◦ Use software to solve specific business problems which hasn’t been solved using the
traditional methods
◦ Have adequate planning, support, training, and maintenance for your project
E-Business E-Business methods enable companies to link their internal and
external data processing systems more efficiently and flexibly, to work
more closely with suppliers and partners, and to better satisfy the needs
and expectations of their customers.
E-Business E-Business Models
◦ E-shops
◦ E-commerce
◦ E-procurement
◦ E-malls
◦ E-auctions
◦ Virtual Communities
◦ Collaboration Platforms
◦ Third-party Marketplaces
◦ Value-chain Integrators
◦ Value-chain Service Providers
◦ Information Brokerage
◦ Telecommunication
E-Business Classification by provider and consumer
◦ business-to-business (B2B)
◦ business-to-consumer (B2C)
◦ consumer-to-consumer (C2C)
◦ consumer-to-business (C2B)
◦ business-to-employee (B2E)
◦ business-to-government (B2G)
◦ government-to-business (G2B)
◦ government-to-government (G2G)
◦ government-to-citizen (G2C)
E-Business Value Chain
◦ The value chain is a chain of activities for a firm operating in a specific industry.
◦ Six business functions of the Value Chain:
Research and Development
Design of Products, Services, or Processes
Production
Marketing & Sales
Distribution
Customer Service
E-Business Supply Chain
◦ The supply chain is a system of organizations, people, technology, activities, information
and resources involved in moving a product or service from supplier to customer.
E-Business Supply Chain Management
◦ Supply chain management (SCM) is the management of a network of interconnected
businesses involved in the ultimate provision of product and service packages required by
end customers.
◦ Supply chain business process integration
Customer relationship management
Customer service management
Demand management
Order fulfillment
Manufacturing flow management
Supplier relationship management
Product development and commercialization
Returns management
E-Business CRM (Customer Relationship Management)
◦ Benefits
Streamlined sales and marketing processes
Higher sales productivity
Added cross-selling and up-selling opportunities
Improved service, loyalty, and retention
Increased call center efficiency
Higher close rates
Better profiling and targeting
Reduced expenses
Increased market share
Higher overall profitability
Marginal costing
Conclusion
Thank you!Kemal Şahin
Any Questions?
