Kick-Ass Collaboration Everywhere with Confluence

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We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isnt always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who just get it. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence.


<ul><li> 1. Monday, June 18, 12</li></ul> <p> 2. Kick-Ass CollaborationEverywhereJames Dellow, June 18, 12 3. Adoption of Confluence by business users needs adifferent approach from the early adopters in the ITdepartment. #summit12Monday, June 18, 12 4. Head Heart HandMonday, June 18, 12 5. 1. What is Kick Ass Collaboration?2. Understanding Users3. Rules to Collaborate By James DellowMonday, June 18, 12 6. What is Kick AssCollaboration?Monday, June 18, 12 7. Monday, June 18, 12 8. Collaboration relies on openness andknowledge sharing but also some levelof focus and accountability on the partof the business organization.AIIM, June 18, 12 9. The basic capabilities of tools like Flickrreverse the old order of group activity,transforming gather, then share intoshare, then gather.Clay ShirkyHere Comes EverybodyMonday, June 18, 12 10. Image Source: CC BY-NC-NDMonday, June 18, 12 11. Examples: Faster supportIncreased Productivity 30% processes More satisedIncreased Revenue30% customers Reduced Costs20% Less on travel &amp; communications More collaborationIncreased Revenue35% between departments and teams Source: Hinchcliffe, D. &amp; Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.Monday, June 18, 12 12. But what does it LOOK like?Working in ConuenceOpen by default Less time lost in email.Monday, June 18, 12 13. 1 ToolsMonday, June 18, 12 14. 2 #workoutloud1 ToolsMonday, June 18, 12 15. 3 Network2 #workoutloud1 ToolsMonday, June 18, 12 16. 4 Integration3 Network2 #workoutloud1 ToolsMonday, June 18, 12 17. James DellowMonday, June 18, 12 18. Understanding users peopleMonday, June 18, 12 19. Monday, June 18, 12 20. What are Personas? Personas are user archetypes created to represent auser base. They are a small group of semi-ctionalcharacters created from user research that representthe full extent and natural types of user behaviour. Each persona has a set of goals which specify whatthey wish to achieve in using a system.Monday, June 18, 12 21. Persona Example: David David is 31 years old. He supervises a team of customerservice agents. His goal is to make sure servicestandards and KPIs are met by thewhole team.Monday, June 18, 12 22. Persona Example: Sally Sally is 46 years old. She is a qualied accountant and has worked for the company for many years. The most stressful time for Sally is the end of month reporting.Monday, June 18, 12 23. Persona Example: Brad Brad is 24 years old. Brad is a graduate engineer and iscurrently on rotation throughdifferent departments. He hates using email.Monday, June 18, 12 24. A user journey mapswhat a persona doeswhen using a system,from beginning toend. They give us anunderstanding of ausers needs and howthey will achievethese.Monday, June 18, 12 25. Rules to collaborate byMonday, June 18, 12 26. #1 Work with the network effectMonday, June 18, 12 27. #2 Take a walk in their shoesImage Source: CC BY-NC-SAMonday, June 18, 12 28. #3 Dont give people blank workspacesImage Source: CC BY-NC-SAMonday, June 18, 12 29. Resources to get you started:Monday, June 18, 12 30. Head Heart HandMonday, June 18, 12 31. Thank you!Monday, June 18, 12 </p>