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We all know that Confluence is a world-class enterprise wiki, right? So it may be hard to believe but for non-technical users the power of the Confluence platform isn’t always immediately obvious. This means Confluence can be wildly successful with the IT users in your organization but never reaches further than those technical folks who “just get it”. James will share tips and techniques to help create kick-ass collaboration EVERYWHERE in your organization with Confluence.
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Monday, June 18, 12
www.headshift.com.auJames Dellow @chieftech
Kick-Ass Collaboration Everywhere
Monday, June 18, 12
#summit12
Adoption of Confluence by business users needs a
different approach from the ‘early adopters’ in the IT
department.
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Head Heart Hand
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1. What is ‘Kick Ass Collaboration’?2. Understanding Users3. Rules to Collaborate By
James Dellow
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What is ‘Kick Ass Collaboration’?
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http://www.aiim.org/What-is-Collaboration
Collaboration relies on openness and
knowledge sharing but also some level of focus and accountability on the part of the business organization.
AIIM
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Here Comes Everybody
The basic capabilities of tools like Flickr
reverse the old order of group activity, transforming 'gather, then share' into 'share, then gather'.
Clay Shirky
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Image Source: http://www.flickr.com/photos/50719309@N00/5110211150/ CC BY-NC-ND
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⬆Increased Productivity
⬇Reduced Costs
⬆Increased Revenue
⬆Increased RevenueSource: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.
30% Faster support processes
Examples:
30% More satisfied customers
20% Less on travel & communications
35% More collaboration between departments and teams
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But what does it LOOK like?
⬇Less time lost in email.
⬆Working in Confluence⬆Open by default
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Tools1
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#workoutloud2Tools1
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3 Network
#workoutloud2Tools1
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4 Integration
3 Network
#workoutloud2Tools1
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James Dellow
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Understanding users people
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• Personas are user archetypes created to represent a user base. They are a small group of semi-fictional characters created from user research that represent the full extent and natural types of user behaviour.
• Each persona has a set of ‘goals’ which specify what they wish to achieve in using a system.
What are Personas?
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Persona Example: David• David is 31 years old.• He supervises a team of customer
service agents.• His goal is to make sure service
standards and KPIs are met by the whole team.
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Persona Example: Sally• Sally is 46 years old.• She is a qualified accountant and
has worked for the company for many years.
• The most stressful time for Sally is the end of month reporting.
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Persona Example: Brad• Brad is 24 years old.• Brad is a graduate engineer and is
currently on rotation through different departments.
• He hates using email.
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• A user journey maps what a persona does when using a system, from beginning to end.
• They give us an understanding of a user’s needs and how they will achieve these.
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Rules to collaborate by
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#1 Work with the network effect
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#2 Take a walk in their shoes
Image Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SA
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#3 Don't give peopleblank workspaces
Image Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SA
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Resources to get you started:
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Head Heart Hand
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Thank you!
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