Managing Remote IT Systems from Your Office: 5 Tips for Healthcare IT Directors

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Meet Our Speakers:

Gerald BeaulieuIT Automation Expert, Kaseya

Jose AdamsIT Director, Allergy & Asthma Associates

Distributed Computing on the Rise

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The State of Remote

• 90% of corporate PCs are deployed outside of HQ

• 75% of US workers will be mobile by 2012

• 60% of data is generated remotely

• 67% of employees use WiFi• 90% of employees work in

remote offices• 80% of enterprise resources

are accessed via the WAN

Business Drivers

• Increased mobility• Tighter budgets• Shortage of qualified staff• High fuel prices• Home sourcing• Enabling technology• Competitive parity• M&A• Globalization & consolidation• Changing workplace culture

Top 5 Remote IT Management Challenges

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How to protect endpoints

How to eliminate data loss

How to patch

How to distribute new software

How to discover & manage assets

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Remote IT Challenge #1

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Flash Zero-Day on AndroidBSOD

Principal Needs Help in Dallas…but you are in Houston

How to protect endpoints

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Remote IT Tip #1

• Proactively protect endpoints against attack– Settle for nothing less than automatic

threat handling– Consider threat protection within context

of other sysadmin issues– Explore use of flexible Admin credentials

• Balance maximum protection and minimum impacts to PC performance

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How to protect endpoints

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Remote IT Challenge #2

• Distributed data– Requires varying levels of visibility,

access, and protection– $160 to manage 1 record/year (Gartner)– Failure to manage may cost additional

$100/record (WSJ)• Mixed user types and heterogeneous

healthcare environments• Dynamic regulatory requirements

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How to eliminate data loss

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Remote IT Tip #2

• Use policy-based methods to protect end user data on and off the network– Fixed vs portable assets– Users & groups– Develop/improve best practice

• Monitoring & log parsing• Port management• Encryption• Allowed/disallowed applications

• Integrate data management (backup & retention) with audit requirements and internal needs

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How to eliminate data loss

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Remote IT Challenge #3

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How to patch3

12/14/10. Patch Tuesday. You have 10 healthcare facilities and 2,500 remote users. How did you patch the machines? And how long did it take?

Remote IT Tip #3

• Implement policy for patch delivery, test, and rollback

• Embrace automation to deploy patches in minutes– Proactive identification of potential

configuration threats– Real-time deployment and hands-free

remediation• Evaluate, refine and enhance

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How to patch3

Remote IT Challenge #4

• A hospital administrator completes a web-based product-demo to justify additional funding

• She needs to send a short demo recap video to additional stakeholders

• Her Camtasia license is expired• She’s in the Far East with poor

Internet connectivity• She has no VPN access• She’s up against a fast-

approaching deadline

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How to distribute software

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Remote IT Tip #4

• Leverage automatic deployment techniques– Extends IT reach via Group policy– Automated SW deployment becomes user-

driven service delivery– Other scripts

• Layer in additional remote troubleshooting– Remote reboot, registry inspection

• Consider benefits & impacts to existing service desk or ticketing process

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How to distribute software

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Remote IT Challenge #5

• Memory recall announced on primary laptop used by your remote salesforce

• PC inventory is 5 years old and only 30% complete

• End of quarter• 15 branches in 5 countries• 30 day deadline for “no-cost memory

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How to manage assets

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Remote IT Tip #5

• Discover 100% of PC assets using agent technology– Eliminate physical inventory process

(avoid emails to end users)– Ensure completeness of inventory across

entire domain (or rogue)• Create electronic inventory– Build business case for PC refresh– Satisfy proof of inventory (for auditors)– Avoid VPN

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How to manage assets

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Recap: 5 Tips for Remote IT Management

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Ensure complete , real-time coverage of all PCs and servers – with flexible Admin credentials

Integrate data management requirements with service delivery processes

Utilize automation to define, deliver, and manage patch deployment – and manage the impacts

Enable user-based service requests – only if needed

Use automatic discovery and inventory to capture 100% of network assets (or rogue)

How to protect endpoints

How to eliminate data loss

How to patch

How to distribute new software

How to discover & manage assets

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About Kaseya

• Value Proposition– A single Kaseya user can proactively manage 1,000s of

automated IT systems tasks in the same amount of time required by a team of technicians using other techniques.

• Key Facts– Founded 2000 & HQ in Switzerland– Privately held, no debt, no external capital requirements– 33 offices worldwide in 20 countries with 450+ employees– 10,000+ customers– 5,000,000+ assets managed– Patented technology and FIPS 140-2 compliant

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Kaseya Enterprise Edition (EE) for Automated Systems Management

• Comprehensive– Automates all

systems management tasks

– Integration friendly– Scalable and

flexible

• Uncomplicated– Lightweight– Cross platform– Easy to install & use

via a single pane

• Affordable– On-premise or SaaS

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Kaseya IT Toolkit (ITK) for Remote PC Access

• IT Toolkit– Simple, yet powerful,

set of remote access tools• Command line access• Event viewer• FTP• Task manager• Video chat

– Troubleshoot without taking control

• Cloud-based• No setups• Upgrade to EE anytime

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Our Customers

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Other Market Leaders

Universities and K-12 Schools

Hospitals and Care Facilities

Proven ROI

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• Cano Petroleum (100 PCs) usedEE to demonstrate SOX compliance with 100% IT control

• Integrated Health Management (250 workstations) achieved target HIPAA compliance every year since EE first deployed

• BankFirst (150 PCs) used EE to satisfy FDIC compliance regulations – since 2007

Reduce Risk• Advanced Motion Control

(500 workstations) used EE to reduce monthly CADD updates from 2 hrs/PC to 5 mins/PC

• Redbox (10,000 clients) used EE to reduce number of kiosk-technician visits by 90% in 1 year

• National Health Service (1,000 PCs) saved 15 hrs/month on mandatory SW updates with EE

Reduce Cost• Family Health Center –

San Diego (1,000 PCs) deployed EE and improved core application uptime from 85% to 99.6%

• Virginia Tech (500 PCs) used Remote Access (IT Toolkit) to decrease MTTR by 83%

• N. Canejos School District (500 clients) saved $100K with automation and increased PC availability from 80% to 99%

Improve Service

Other Accolades

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Industry Awards Industry Reviews

“Service automation is vital to IT success. Kaseya is purpose-built for this next era of computing.”

OVUM, 2010 (#TA001974ITM)

“Easy to install and administer product.”Gartner, 2009 (#G00163528)

“Kaseya’s strength lies in the ease of implementation, support for their customers, and comprehensive service level management.”

IDC, 2009 (#219336)

“Kaseya’s IT Automation Framework can help many types of IT management organizations. Quickly. Affordably.”

EMA, 2008 (#1429091307

“Service automation is vital to IT success. Kaseya is purpose-built for this next era of computing.”

OVUM, 2010 (#TA001974ITM)

“Easy to install and administer product.”Gartner, 2009 (#G00163528)

“Kaseya’s strength lies in the ease of implementation, support for their customers, and comprehensive service level management.”

IDC, 2009 (#219336)

“Kaseya’s IT Automation Framework can help many types of IT management organizations. Quickly. Affordably.”

EMA, 2008 (#1429091307

Your Resources

• Learn More About Kaseyawww.kaseya.com/PPSresources

• Contact Ussales@kaseya.com or toll free +1 877-692-2003

• Join the Kaseya Conversationwww.kaseya.com/community.aspx

• Free IT Toolkit Trialhttp://www.kaseya.com/ittoolkit.aspx

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