Jerry Bush, Game-based learning at Cisco, Train for Success presentation Nov 10, 2011

© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSerious Games ‘06 1

Cisco Learning Games: Developing Effective Corporate Learning Games

Jerry Bush, Cisco Systems

Train for Success November 10, 2011


Agenda• A Little About Cisco

• Why Learning Games?

• ADDIE Model: Analyze

• Design and Develop

• Case Study: The Binary Game

• Case Study: The Mind Share Game

• Implement

• Evaluate

• Beyond the Game


The Home Team: A Little about Cisco


Learning@Cisco

• Top Rated IT Certification

• Over a Million Certified

• Worldwide Program

• 60+ Certification & Specializations

Cisco Certifications


Certifications Target Audience

• Global

• Average age 16-30

• High School/College

• Social Networks

• Gamer

http://wwwin-tools.cisco.com/emea-idc/cat/searchOpportunity.do?myOpp=Yes


Certification Preparation

• Cisco Learning Partners

• Cisco Networking Academies

• Cisco Press Books

• Cisco Learning Network

http://cisco.feedroom.com/index.jsp?fr_story=07b872067bb0863192f5224b07b059b7b1a9d9d4


Cisco Learning Network

• Worldwide Access

• Social Networking

• 11.5 Million Site Visits

• 42 Million Page Views

• 295,037 Registered Users

www.cisco.com/go/learningnetwork


Games Arcade

• Dozen Learning Games

• Most Frequent Search

• 350,000 Games Played

• Discussion Groups

• Game Blog

www.cisco.com/go/arcade


Cisco Learning Games: Achievements

• 6 years

• 500 - 1,000 hits per day

• A dozen Learning Games

• Available to over 100,000 students

• Internal & External Sites Worldwide

• Over One Million Total Game Plays

• Sold 100,000+ CDs and Downloads


Cisco Learning Games: Industry Recognition


Why Learning Games?


Learning versus Gaming

• Game = Learning

• Chess

• Golf

• Video Games = eLearning

• Laparoscopic Surgeons

• Project Management 27% faster 37% fewer errors (AP 4/7/04)

Yahoo Senior Director (Wired 4/06)


Games = Learning

• Spelling

• Mathematics

• Rhythm

• Dance

• Simulation

• Hand-eye

http://www.popcap.com/launchpage.php?theGame=bookworm&src=big8


Video Games = eLearning

• Self-paced Learning

• Chose Level and Degree of Difficulty

• Go as fast or slow as you like

• Go back and play as often as you like

• Motivation – ARCS

• Attention – Fun; Loud; Bright; Flashy

• Relevance – Current Interests; Tied to Learning

• Confidence – Everyone Has Success – Play at YOUR Level, Your Pace

• Satisfaction – Fun; Everyone Wins; High Score; Leader Boards

• Feedback: Scores; Hits; Prizes

• Assessment: Ongoing, motivational

• Remediation: Move Down Levels to Practice


Cisco Learning Games: Why Games?

• Simulation > Allows Experiential Learning

• Motivation > Games Are Fun! Everyone Feels Like a Winner

• Target Audience > Students who play lots of Video Games

• Players Motivated to Win > Mastery of Knowledge and Skills = Certification

• Games May Teach Better than Traditional > Binary Game is faster and better

• Bring Players/Students Together > Forums, Wiki’s, Teams

• Add Experiential learning to Current Training > Mind Share Boxed Set

• Draw Students > Cisco Learning Network Arcade: Most popular destination

• Public Relations > Articles in dozens of publications

• Assessment > Game Score = Self-Testing; Incoming students Mind Share Game

• Students Like Games > Surveys show 95% Like Games and Want More


ADDIE Model: Analyze


The ADDIE Model: Analyze


Identify Learning Goal: Find A Better Way to Learn Binary Conversion

1 00000001 21 000101012 00000010 22 000101103 00000101 23 000101114 00000100 24 000110005 00000101 25 000110016 00000110 26 000110107 00000111 27 000110118 00001000 28 000111009 00001011 29 0001110110 00001010 30 0001111011 00001011 31 0001111112 00001100 32 0010000013 00001101 33 0010000114 00001110 34 0010001015 00001111 35 0010001116 00010000 36 0010010017 00010001 37 0010010118 00010010 38 0010011019 00010011 39 0011011120 00010100 40 00101000

Binary Conversion Chart


The Team: The Learning Game Tri-Pod


Select an Experienced Game Developer

• Like Hiring an Employee

• How many games have they developed?

• How long in the game industry?

• Samples?


ADDIE: Design & Develop


Design: Match Game to Topic

Word Search

Skill: Alphabet; Letter patterns; Spelling

Hangman Skill: Letter frequency; Cryptography

Quiz Games Skill: Vocabulary; Facts; Practice Exams


Design: Match Game to Topic

Word Search

Skill: People Skills; History; 10-Key

Hangman Skill: Logic; Strategy; Negotiation

Quiz Games Skill: Programming; Typing; Math


Case Study: The Binary Game


1 0 1 =

Learn Binary Conversion: Design

0 0 0 0 0


1 0 1 =


0 0 0 0 0

128 64 32 16 8 4 2 1

Magic Row



0 0 0 0 0 0 0 0

128 64 32 16 8 4 2 1

1 0 1 =

4 + 1 = Magic Row



0 0 0 0 0 0 0 0

128 64 32 16 8 4 2 1

1 0 1 = 5

4 + 1 = 5 Magic Row


0 0 0 0 0 0 1 1 =

128 64 32 16 8 4 2 1

1 in the lower box means you add the number above.

0 in the lower box means you leave it alone.

3

INSTRUCTIONS


0 0 0 0 1 0 1 1 =

128 64 32 16 8 4 2 1

Score

0 0


0 0 0 0 1 0 1 1 =

128 64 32 16 8 4 2 1

111

Score

0 100


0 0 1 0 1 0 1 1 =

128 64 32 16 8 4 2 1

Score

100 100


0 0 1 0 1 0 1 1 =

128 64 32 16 8 4 2 1

443

Score

100 200


0 1 1 1 1 0 1 0 =

128 64 32 16 8 4 2 1

123

Score

200


0 0 1 1 1 0 1 0 =

128 64 32 16 8 4 2 1

558

Score

200 300


0 0 0 0 0 0 0 0 =

128 64 32 16 8 4 2 1

249

Score

300


1 1 1 1 1 0 1 0 =

128 64 32 16 8 4 2 1

249

Score

300

* HINT:All 8 numbers add up to 255.If you subtract the 4 and the 1 it leaves 250, the correct answer.

* HINT:All 8 numbers add up to 255.If you subtract the 4 and the 1 it leaves 250, the correct answer.


0 1 0 1 0 0 1 1 =

128 64 32 16 8 4 2 1

Countdown

30

87

ScoreScore

100 Start


0 1 0 1 0 0 1 1 =

128 64 32 16 8 4 2 1

83

Countdown

10

87

ScoreScore

110


128 64 32 16 8 4 2 1

Points

30 25

Hint

Score

110

= 107


128 64 32 16 8 4 2 1

= 107

Points

30 15

0 1 0 1

Hint

Score

110


128 64 32 16 8 4 2 1

= 107

Points

30 15

0 1 1 0 1 0 1 1

Hint

Score

125



Enter, the Game Developer

• Play like Tetris

• Look and Feel of Lumines

• Does it Exist?


The Prototype/Wire frame

“Magic Numbers”

128 64 32 16 8 4 2 1

23232

208

23


The Prototype/Wire frame

“Magic Numbers”

128 64 32 16 8 4 2 1

23

232

208

23

137

117


Develop: Beta Game


FINAL Game – DEMO Binary Game

500 Bonus Points!

31


Learning with the Binary Game

500 Bonus Points!

31


Learning with the Binary Game: Game Cheats

500 Bonus Points!

31

Magic Row

1s to the right

Combinations

Odd ends in 1

Even ends in 0

Row Vanish


Binary Game: Results

• 50 Problems in 5 Minutes

• Addictive

• High Score = Learning• Meet Learning Objectives• Cognitive Skills

• Viral Game = One Million

• Media and PR

• Draw Students to Site

VS.


Case Study: The Mind Share Game


Learning Games: The Challenge

GOAL

Build a Game that Teaches an Entire Networking Fundamentals Curriculum


Learning Game Design Principles

Does game play improve learning?

Can everyone be a Champion?

Does game penalize for learning?

Are there loss or “stuck” conditions?

Does it start simple, advance to complex?

Is player given correct number of choices?

Is there a good mix of learning and game play?

Does game provide good incentives for replay?

Is some success quick, while mastery takes time?


Cisco Mind Share Game
















Mind Share Game: Real Objectives1. Recognize common network device symbols and names2. Describe basic network functionality3. Select the correct cables used to connect devices in a network4. Describe the OSI Network layer model5. Explain encapsulation6. Identify devices, software and protocols found in each of the seven OSI Layers7. Discuss TCP protocol header, http protocol behavior8. Perform Binary/decimal number conversion9. Identify key binary numbers used in networking, subnetting and subnet masks10. Perform and translate CIDR notation on a network address11. Demonstrate how CIDR notation is used in subnetting12. Describe how MAC addressing is used in a given network topology13. Explain how MAC Address tables are populated and used14. Given a network scenario explain when and how to use ARP and RARP15. Distinguish the appropriate times to use a router, switch or hub in a network16. Given a network scenario describe frame forwarding logic. 17. Explain when and where to filter, flood, or forward data.18. Select the appropriate times to use broadcast, multicast or unicast19. Describe gateway of last resort20. Describe CSMA/CD21. Explain when address classes A, B, C, reserved and private are used. 22. Use Subnet masks23. Enter the proper commands given tasks in the router start-up process24. Describe how RAM, ROM and Flash store and retrieve start-up configurations25. Given a topology identify collision domains and broadcast domains26. Given a subnet mask, identify the class and number of hosts27. Describe the how routers use a Routing Table28. Assess the best network routes in a topology for each type of Link State and Distance Vector protocols29. Show how you would subnet a network given a network topology30. Describe how Radio Waves are effected by physical objects31. Explain the differences in IBSS; BSS and ESS wireless topologies32. Given a Wireless network topology place Wireless Access Points in the optimal positions33. Show how a network uses PAT and NAT to import and export data from a private network onto a public network. 34. Given a network mask, identify the class of network and which bytes of the address are reserved for hosts and networks

34 Learning Objectives


Build the Game• What Media?

• CD• Download• Web Page

• What Format?

• HTML; Flash; Java• XML

• Modify or Add Content• Translate Localize

• Other Programming (C++)• Mac or PC• Operating System (Windows XL or Win 7)• Mobile – Phone/Tablet

• Iphone• Droid• Blackberry

http://www.google.com/aclk?sa=l&ai=CtzqeuRLSTI7nK4iUsAOzvqzPDt68_tgBjvrOkhav54UZCAAQASCTrPsFUI-Rsa_______wFgyZ75hsijoBmgAZzgqP4DyAEBqgQZT9Chl_YEIapJSK6JPOnvm3yBzXIbguOMOw&sig=AGiWqtw6KuYKizrixuP1KXi79TPuCu7j1A&adurl=http://www.cellhut.com/search.asp%3FtxtSearchText%3Dwindows%2Bmobile%26action%3Dsubmit%26select%3DBy%2BPhones%26u%3D2%26ppc%3DGoogle%26name%3DMOBILE%2BPhones%2BAD2


Build the Game

• Translate• Interface• Content• Instructions

• Localization

• Culture• Humor• Jargon

• Accessibility

• Sight - Impaired - Color Blind

• Sound


ADDIE Model: Implement


Implement the Game

• Distribution• CD• Download• Installer• Web Page• Mobile• Online• In Store• Direct Mail

• For Free or Fee?

• CD – Orderable or in Store• Download – Online Store• Subscription


ADDIE Model: Evaluate


Cisco Learning Games Findings

Students Test Scores Improve 241% • Incoming Students took 55-Item Test• Played Mind Share Game for Class during first week of school• Took Equivalent 55-Item Test• Most Scores Improved by 2, 3 even 4+ times • Average 241% Improvement using only the game for instruction1

Assessment for Incoming Students2

• Incoming Networking Students Play “Mind Share” Game • Instructors Look at Game Scores in 4 Topic Areas • Scores Used to Determine Needs• Additional Help Given to Students Based on Game Scores

95% Surveyed Agree Games are a Good Way to Learn3

• 330 Respond to survey on Cisco Learning Network• Asked, “Are games a good way to learn and practice networking concepts?”• 95% Strongly Agree or Agree games are good for learning

1 Delaware Area Career Center 4565 Columbus Pike - Delaware, OH 43015 – March 20102 Pasco-Hernando Community College, New Port Richey, FL3 Cisco Learning Network – March 2010





500 - 1,000 hits per day

A dozen Learning Games

Available to over 100,000 students

Internal & External Sites Worldwide

Over One Million Total Game Plays

Sold 100,000+ CDs and Downloads


Beyond the Game . . .


Beyond the Game

Educator

SME Gamer


Beyond the Game

Educator

SME Gamer

Educator

SME Gamer

IT

Assessment Support

Marketing Derivatives

Distribution


IT: Hosting or Online Distribution

Identify Specifications

Outline Considerations

Testing and Compatibility

Who’s Code is it?

Communications

IT a Part of the Team

Security: May Limit Game


Assessment: Did we meet Learning Goal?

Surveys

Tracking Play

Pre and Post Tests

Control and Test Groups


Marketing: Build a Better Mousetrap and …?

Marketing a Must

E-mail Announcements

Web Sites

Newsletters

Press Releases, Articles

Incent Players

Flaunt Success


Distribution: Get them in the Game!

Websites

On-Line

Classroom

Game Suite

Alternate Reality Game


Derivatives: Make the Game Go Farther!

Other Websites and Links

Off-line, Downloads

Mobile

Conference Version

Tournaments

Build into Curriculum

Localization


Learning Games + Study Guide


Support: Help me, Please!

FAQs

Use your Support Desk

Online Support

Use Assessment Feedback

Teaching Materials

Instructions


Collaboration: The Game Team

IT

Assessment Support

Marketing Derivatives

Distribution


Social Learning: Cisco Learning Network

• Worldwide Access

• Social Networking

• Collaborative Learning

• Wikis and Discussions

• On-line Mentoring

www.cisco.com/go/learningnetwork


Games + Social Networks: Discussions


Questions?


Jerry Bush, M.Ed.Program Manager

Cisco Systems, Inc.San Jose, California

[email protected]


Cisco Learning Games

Technology

Jerry Bush, Game-based learning at Cisco, Train for Success presentation Nov 10, 2011