Lifetime Dashboard

Jenny lives in Leamington Spa with her husband. She joined her bank at the age of 22 and immediately signed up for its Virtual Assistant app.

Event 1: When things go wrong

Lost bank cards

Jenny has lost her purse, which contains all her debit and credit cards.

She immediately uses her bank’s Virtual Assistant mobile app to cancel them.

IMMEDIATE ASSISTANCE

Within minutes, Jenny’s bank calls to confirm that everything has been taken care of. Jenny is reassured to be told that she will be covered for any fraudulent card activity.

She is also sent an emergency cash code to her phone - this will let her get cash from an ATM without a card.

LOOKED AFTER

REASSURED

PLEASED

RESOLUTION

Jenny’s Virtual Assistant shows that her new bank cards have been ordered and will be dispatched within 24 hours. She can track progress and requests for the new cards to be delivered to work.

They arrive on time and Jenny activates them using her Virtual Assistant app. She’s also been sent an e-voucher for her local department store which she can redeem against leather goods – time for a new purse!

Event 2: Protected from fraud

Spotting unusual transactions

Jenny’s Lifetime Dashboard shows that Jenny travels a lot with work. However, recent transactions have taken place in an unexpected location and don’t match Jenny’s spending patterns.

INSTANT ACTION

The unexpected transactions trigger an event within Jenny’s Virtual Assistant app and she is alerted to verify transactions.

PROTECTED

INFORMED

Jenny’s current account balance changes to show that she has been reimbursed for the fraudulent activity. She’s also given a full breakdown of the value of these transactions.

Jenny can instantly see that they are fraudulent and clicks to confirm card cancellation.

SAFE AND SECURE

RESOLUTION

Jenny’s Virtual Assistant app shows that her new bank cards will be dispatched within 24 hours.

They arrive on time and Jenny activates them using her app. She is also given insight into how her card details were accessed for fraudulent use and clicks to read a quick guide about how to protect herself in the future.

Event 3: Managing life events

Changes in financial circumstances

Jenny’s Virtual Assistant App recognises that she’s had a promotion at work, as her salary payments have increased.

It congratulates Jenny and suggests she starts to make monthly over payments on her mortgage - showing the impact this would have on her household budget.

INTELLIGENT RECOMMENDATIONS

Using the integration with her personal financial management and saving goals, she is able to have greater flexibility in managing her money.

IN CONTROL

Jenny can also visualise her progress with a fun game that shows her which parts of the house she now owns outright. This really brings it home; she’s determined to save more.

MOTIVATING FINANCIAL GOALS

Over the next few months, Jenny is pleased to see the positive impact her overpayments are making over the lifetime of her mortgage. She’s able to try different ‘what if’ scenarios and is motivated to see she’s on track to pay her mortgage off 5 years early.

INSPIRED

Event 4: People like me

Making comparisons

Jenny is invited to compare her financial status with other people with the same profile.

KNOW HOW YOU COMPARE

She uses a simple mobile app, which has pulled together her financial data and gets immediate feedback.

She’s pleased to see that she’s saving more than most other people in the same category.

CONNECTED

Jenny signs up for the Connected Home service and is rewarded with a wearable payment device for festivals and concerts. It’s been pre-loaded with an e-voucher for her favourite band’s tour date at the O2!

REWARDED FOR FINANCIAL CHOICES

Jenny’s bank can see that she has a good handle on her finances and is also extremely tech savvy. It invites her to get involved in its latest innovations, including biometric fingerprint trials and a Connected Home service. This allows her bank to provide the best utility deals using intelligence from her home and energy consumption levels.

VALUED

Event 5: Changing details

Addressing life events

After being married 5 years Jenny has decided she now wants to take her husband’s name.

CHANGES ARE EASY

She uses her Virtual Assistant App to do this, which easily validates the change request using Jenny’s marriage certificate, which is held in her secure e-document wallet.

The bank immediately changes the details that appear on her app. She is also congratulated on her 5-year wedding anniversary with a discount voucher for John Lewis.

SURPRISED

Using this information, her bank can now notify her of relevant new loans and insurance services.

ADDING VALUE TO LOW-VALUE TASKS

With one click Jenny can combine her financial goals with her husband’s.

INFORMED

Event 6: Ready for retirement

Financially fit

Jenny has been with her bank for over 30 years and is now approaching retirement.

PREPARED AND INFORMED

Jenny is grateful to be kept up to date with all the latest government rules on pensions and other useful commentaries.

Her bank turns any jargon into plain English and gives insight on what it means for her specific circumstances.

VALIDATED

Jenny does some extra research and then asks her Virtual Assistant app some detailed questions. She is reassured that she has enough saved for her retirement.

MAKING THE BEST DECISIONS FOR THE FUTURE

Jenny’s Virtual Assistant app offers her a Retirement Health Check, which helps her do some “What if” analysis with some simple sliders. Relevant products and services are presented to her, along with links to information sources where she can do her own investigations.

POSITIVE