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A look at how The Cloud (BSkyB) is helping Universities to drive value from guest WiFi.
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Shaping the future WiFi for Universities
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15,000KM
of fibre core network & first 100GBPS high-speed transmission technology
22,000+
UK hotspots
738 millionMB’s of data per
month
The Cloud in Numbers
Data accurate as of Oct 2014
9 million+
registered users
2.3 billion
minutes per month
67 millionsessions per
month
2 milliondevices connected to
the network every week
13available
languages on user flow
• The No 1 public WiFi provider in the UK Over 10 years expertise in public WiFi delivery
Working with over 22,000 venues throughout the UK
Industry leading consumer satisfaction score of 132*
Continuous innovation in WiFi technology
Adding value via the WiFi channel
Working with wholesale partners to deliver additional footfall to Cloud WiFi venues
The Cloud: The WiFi Expert
*based on results of The Cloud Consumer survey Sept 13 – Aug 14 (39,238 respondents)
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Setting Standards in WiFi Delivery
• >10 years expertise in running WiFi networks
• Active role in defining future WiFi Standards
• First WiFi network in the UK to offer:
• Free to end user public WiFi in the UK
• Seamless authentication
• Mobile optimised interfaces
• 100 Gbps high-speed transmission technology
• Passpoint Compliant Network (2013)
• Family-friendly content filtering (2007)
• Europe’s first urban mesh network (2007)
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Benefits to Janet Partners Key Cloud benefits
• Standard overlay design and process
• Janet approved supplier (Nov 2013)
• Reduced management & on-going support overhead
• Quality service for Partners and Guests
• Solution adheres to technical & regulatory requirements
• Uses existing Janet infrastructure
• Recognised and trusted brand by users and the industry
• Extensive user base with 9 million registered users
• Over 1 million downloads of The Cloud’s FastConnect app
• Family-friendly content filtering
• Legal Compliance Laws Covered for Guest WiFi
• Dedicated Account Manager
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10
Process Timeline
Initial requirements doc reviewed by pre
sales
Commercial review against required solution
Contract tailored and sent for signing
Initial enquiry received
Pre scope sales/
workshop
Contract returned
Deployment Install and
test
• PP overview• Overlay
questionnaire form sent
• Conference call• Solution outline
Solution Design
created + reviewed by Pre sales
• Questions answered• Contract reviewed
• Confirmation of all customers technical requirements
• Contract signed by The Cloud’s MD
Order sent for
processing
• Router configured ( firewall ports to be opened by customer for IPsec
• Engineer booked
Questionnaire form to be completed by the customer• IPsec• Firewall/
cpe• IP
gateway• VLANs
• Engineer will be sent to install
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What information we require from you?
• Technical contact
• Single or multiple venue set up
• WLAN, LAN/WAN infrastructure and usage
• Usage information – e.g how many concurrent users?
• Network schematic
We ask you to complete our WiFi Customer overlay form which gathers all the required information.
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Different use cases
University College London Different usage time across different venue types. The Halls of residence during term time have 15 minutes free and the museum and theatre café locations have 180 minutes free. During the summer the halls are switched to unlimited free for the summer schools.
Robert Gordon UniversityThe majority of the time users have 180 mins free, but for special events such as the receent Scottish referendum voting they paid to switch to a FTEU service
University of CambridgeFTEU unlimited up to 4,000 IP addresses
In good company - Over 25 institutions including:
Since 2013 Since 2014 Since 2014
Since 2013Since 2009Since 2006 Since 2014 Since 2014
(Outdoor network)Since 2014
In good company – over 25 institutions including:
Since 2013 Since 2014Since 2006 Since 2014 Since 2014Since 2006
Since 2007
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In good companyIn good company
“Our permanent students and staff have WiFi access but it wasn’t available to temporary visitors or the general public. We knew we needed to put such a service in place. Whether that’s summer school students needing access to educational resources or visitors to our museums wanting to access a venue map – all require an internet connection and we know The Cloud has the expertise to provide a reliable service that will boost the visitor experience at UCL.”
Mike Turpin, Head of Network Services – University College London
Customer SupportAfter installation The Cloud continues to manage and maintain your WiFi network, handling all technical, legal and support aspects of the service:
• UK-based 24/7 technical support • Dedicated Account Management
team• Online Support Portal• Proactive maintenance calls and
visits• Remote testing and diagnostics
Content Filtering• The Cloud was the UK’s first public
WiFi network to introduce content filtering in 2007.
• The Cloud utilises an industry standard content filtering system and the Internet Watch Foundation (IWF) block list.
• The default filtered categories are:
Illegal drugs, pornography, hacking and proxy avoidance, criminal and illegal skills, nudity, violence, hate and racism
Usage ReportingThe Cloud WiFi enables better customer connection & insight.
Monthly reports demonstrate usage at a group & venue level:
• Data, time and frequency of usage
• Average dwell time of users
• Number of sessions by hour of the day
• Device type summary
• Most/least active venues
• Traffic and usage trends over time
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Simple user experienceSimple user experience
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The Cloud TeamTom Aspinall
Sales Manager
m: 07972 456075e:
Nikki LeachNational Account
Manager
m: 07568 102808e: [email protected]
Sajid Hussain Technical Contact
m: 07850 659540e:
Pavlina Plavakova Account Manager
m: 07814 287004e:
