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iVend Unplugged

Agenda

iVend Unplugged – Introduction

Application Stack

Retail Management Suite

Overview

Benefits

Business Architecture

Recap

Global Presence

CitiXsys Fast Facts

Over 4000 customers globally

Over 550 Vertical Solution customers in more than 45 countries

Each office having sales & delivery capabilities (Local CitiXsys Employees)

Hundreds of partners globally

Leader in Retail/ distribution segment

iVend Unplugged – An Introduction

iVend Unplugged is an Unplugged version of iVend Retail – Unplugged from a core financial application.

iVend Unplugged encompasses all that is offered by core iVend Retail.

Unplugging the application from a core financial solution removes the constraints of investments and processes of a financial solution.

Integrate with any ERP

NOW, LATER, WHENEVER

iVend Unplugged Application Stack

Retailer’s Challenges & Positioning

• Integrated Retail System• Scalable, Flexible and Versatile

Retail System• Integrated ERP Systems

Retail Management

• Grow your eCommerce business• Integrated Business Intelligence• Effective Loyalty Program• Enhanced customer service with

mobility

Process Management

Overview

Head office / In-Store managementiVend Retail offers complete back office functionality both at the Head Office and at the store. It provides the respective managers a total control over activities. In-Store transactions are replicated to the Head Office, allowing quick decision making without any delays.

iVend POSiVend POS is fast, dependable and powerful Point Of Service application with an easy to use keyboard or touchscreen operated user interface. iVend POS makes transactions processing error free and easy to manage & execute.

Apparel Footwear Optical Sporting Goods Books Specialty Supermarket Winery

Industry Focus

Benefits

Phase out investments

Stay connected with your business operations

Inventory management and control

Never miss a sale

Available in International languages

Fiscal Printer Support

Make the right decisions

Smoothly process routine and complex transactions

Reliable and safe Credit Card transactions

Grow your average sales ticket

Retain customers and manage customer communication

Promotions that maximize profitability

12 34 5678 9123

Loyalty Card

Loyalty Enterprise Server

iVend eCommerce

iVend Analytics

Internet iVend Enterprise Server

ERP / Financial Application

LAN

LAN

n Number of stores

InternetLAN

Store Operations

Store 1

iVend Store Manager Station

iVend Store Server

Loyalty Store Server

iVend POS

iVend POS

LAN

Store 2

iVend Store Manager Station

iVend Store Server

Loyalty Store Server iVend POS

Business Architecture (Deployment Landscape)

Three (3) licensed components• iVend Enterprise (at

HO)• iVend Store (at Store

for Store Manager functions)

• iVend POS (Till/Register functions)

Stores connected to HO over the Internet

POS connected to iVend Store over LAN

OptionalNOW, LATER, WHENEVER

iVend eCommerceiVend eCommerce has out-of-the-box B2C feature set with enhanced features such as:

• Seamless integration with iVend Retail and SAP Business One• Integrated loyalty management program for reward redemption• Downloadable products supported with automatic e-mail to

customer with download instructions• Support for simple products (e.g. a book) or products with

variants• Recent & Best-Seller Products Page• Phone Order Entry Module• Multiple billing/shipping addresses per customer• Order notes can be entered by customer with special

instructions• Integrated Product Search & Advanced Product Search• Order History Pages: Customers can get their prior order

histories; check order status, etc. all online

Traditional e-Commerce m-Commerce

Business to Business (B2B)iVend eCommerce has out-of-the-box B2B feature set with enhanced features such as:

• Discreet pricing by customer group• The ability to restrict visibility on product

purchases• Configuring Discounts • Create Shipping tax and Coupon Rules• Re-order of Common Items• Ability to track shipments and view order

history online• Purchase orders and MicroPay ease up

invoicing process for Bulk buyers

Notably it allows retailers to create customer levels that allows to filter product options for different user’s view, and Customize and calibrate different prices for each levelExample: "Wholesale only mode" lets you restrict sales to only approved users

Why Loyalty

To develop relationships with the customers by offering two benefits

Financial benefits that increase the customer’s satisfaction

Social benefits that increase the retailer’s social experience with the customer

Customer Loyalty and its Importance

Customer Value

Its about getting more customers to• Buy more• More Frequently

A business tool to increase revenue by• Building customer relationships• Targeted promotions and rewards

They increase• Recency• Frequency• Purchase Dollars

Evangelism

Loyalty

Satisfaction

Indifference

68% of customers are lost due to indifference. Indifferent customers are a result of pure neglect - Michael LeBoeuf, Ph.D., author of How to Win Customers and Keep them for Life

You can increase profits by as much as 95% through increasing retention by as little as 5% - Bain & Company

It is far too expensive (over 7 times) to acquire a new customer as against getting repeat business from an existing one

Loyal customers are your best marketers

Strategic InsightWhat does the CXO wants to know?• Insights to fine tune the

strategy• Insights to take tactical

decisions

Comparative Sales

Sales Performance• Trends• Figures• Contribution (by product

group, product, customer group)

Tactical Insight

Side by Side Analysis• Compare sales figures and trends of

multiple products in the same group• Comparison across stores

Promotions

Promotions • Which worked and which didn’t• Net Sales v/s Promotional Sales

Inventory Insight• Product drill down to warehouse

inventory• Available Stock• When to Reorder• Stock Shrinkage

Benefits• No more Stock out situations• Visibility of Best selling / worst

selling product• Loss due to excess stock• Shrinkage Analysis – insight into

possible pilferages

Mobility

Mobility as Mobile POS

ShoppersQueue Buster-Ends the interminable wait at Cashier

RetailersShoppers who Wait Less, Buy More

Mobility as mCommerceGrowth in use of smart phones for in store shopping & scanning QR codes

Mobile phones being used as Store Locators

Mobility used as medium to send offers/info to customers based on their location around the Store /geography

Recap

Automate, Optimize, Enhance & Expand retail operations BEFORE considering ERP integration

Integrate with any ERP

NOW, LATER, WHENEVER

Integrate with any iVend Retail Management Suite application in order of your preference

North America4 offices

Latin America2 offices

EMEA1 office

Asia Pacific3 offices

South Asia3 offices

Southeast Asia1 office

4000+ Customers200+ Partners45+ Countries

USA | Canada | Mexico | Panama | UK | Singapore | Australia | India

Each office having sales & delivery capabilitiesAs on December 2011

Global Footprint

USA - New YorkRockefeller Center, 7th Floor,1230 Avenue of the Americas,New York NY 10020USAT: 1 212 745 1365F: 1 212 618 6309E: newyork [at] citixsys.com

Mexico – GuadalajaraInterContinental Plaza Del SolAvenida Moctezuma 3515, Esq.López Mateos Sur,Edificio AstralPlaza,T: 81 8421 0315F: +52 33 3880 1200E: mexico [at] citixsys.com

Australia - SydneyTower 2, Level 20, 201 SussexStreet, Sydney NSW 2000AUSTRALIAT: 61 2 9006 1616F: 61 2 9006 1515E: sydney [at] citixsys.com

South East Asia- Singapore3 Temasek Avenue, CentennialTowers, Level 21,Singapore 039190T: 65 6549 7417F: 65 6549 7001E: singapore [at] citixsys.com

Canada - Toronto2425 Matheson Blvd. 8th Floor,Mississauga ON L4W 5K4CANADAT: 1 905 361 2886F: 1 905 361 6401E: toronto [at] citixsys.com

India - New DelhiLevel 2, Elegance, MathuraRoad, Jasola, New Delhi 110025INDIAM: 91 9560022735E: newdelhi [at] citixsys.com

Panama - Panama CityWorld Trade Center, 53rd Street,Marbella, 1st Floor, CommercialArea, Panama City, P.O. Box0832-0588T: 1 630 359 5956F: 1 630 303 9706E: panama [at] citixsys.com

USA - ChicagoThe Merc, West Loop, 22nd Floor 30South Wacker DriveChicago, IL 60606USAT: 1 630 359 5956F: 1 630 303 9706E: chicago [at] citixsys.com

UK - LondonLakeside House, 1 FurzegroundWay, Stockley Park, Uxbridge UB111BDUNITED KINGDOMT: 44 207 193 5607F: 44 207 681 1016E: london [at] citixsys.com

Australia - MelbourneLevel 27, 525 Collins Street, RialtoSouth Tower, Melbourne 3000AUSTRALIAT: 61 3 9935 2916F: 61 3 9935 2750E: melbourne [at] citixsys.com

USA - New Hampshire264 South River Road, Suite 544,Bedford NH 03110USAT: 1 347 768 8743F: 1 646 349 3441E: newhampshire [at] citixsys.com

India - New DelhiA-24/5, MCIEMathura RoadNew Delhi 110044IndiaT: 91 11 4269 6666F: 91 11 4269 6600E: newdelhi [at] citixsys.com

Australia - PerthLevel 29, Forrest Centre, 221 StGeorges Tce, Perth WA 6000AUSTRALIAT: 61 8 9288 0662F: 61 8 9481 3177E: perth [at] citixsys.com

Global Footprint

N e w Yo r k | M e x i c o | L o n d o n | S y d n e y | N e w D e l h i | P a n a m a | S i n g a p o r e

For more information:marketing@citixsys.comwww.citixsys.com

Thank You