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itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 1
itcampro itcamp13 Premium conference on Microsoft technologies
Intelligent Evolution
Reducing the cost of Quality through
Process improvement Information
management and Teamwork
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Director of QPIT Ltd
bull SCAMPI Lead Appraiser and CMMI Instructor
bull Visiting Scientist with the CMMI Institute
bull Over 35 years of software engineering
bull 20 years as process improvement professional
bull Process Improvement experience in Australia
Austria Belgium China Denmark England
France Germany India Ireland Japan Mexico
Netherlands Poland Romania Spain Sweden
Switzerlandhellip
Peter Leeson
copyQPIT Ltd 2013 4
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull International association of independent
process improvement professionals
bull QPIT meanshellip
ndash Reducing the cost of Quality through Process
improvement Information management and
Teamwork
QPIT Ltd
copyQPIT Ltd 2013 5
itcampro itcamp13 Premium conference on Microsoft technologies copyQPIT Ltd 2013 6
Imaginehellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Basics of Quality
copyQPIT Ltd 2013
7
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Stop Drowning Start Supporting
copyQPIT Ltd 2013
8
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull 80 of all improvement programmes fail
Estimate
copyQPIT Ltd 2013 9
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Intelligent Evolution
Reducing the cost of Quality through
Process improvement Information
management and Teamwork
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Director of QPIT Ltd
bull SCAMPI Lead Appraiser and CMMI Instructor
bull Visiting Scientist with the CMMI Institute
bull Over 35 years of software engineering
bull 20 years as process improvement professional
bull Process Improvement experience in Australia
Austria Belgium China Denmark England
France Germany India Ireland Japan Mexico
Netherlands Poland Romania Spain Sweden
Switzerlandhellip
Peter Leeson
copyQPIT Ltd 2013 4
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull International association of independent
process improvement professionals
bull QPIT meanshellip
ndash Reducing the cost of Quality through Process
improvement Information management and
Teamwork
QPIT Ltd
copyQPIT Ltd 2013 5
itcampro itcamp13 Premium conference on Microsoft technologies copyQPIT Ltd 2013 6
Imaginehellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Basics of Quality
copyQPIT Ltd 2013
7
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Stop Drowning Start Supporting
copyQPIT Ltd 2013
8
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull 80 of all improvement programmes fail
Estimate
copyQPIT Ltd 2013 9
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Director of QPIT Ltd
bull SCAMPI Lead Appraiser and CMMI Instructor
bull Visiting Scientist with the CMMI Institute
bull Over 35 years of software engineering
bull 20 years as process improvement professional
bull Process Improvement experience in Australia
Austria Belgium China Denmark England
France Germany India Ireland Japan Mexico
Netherlands Poland Romania Spain Sweden
Switzerlandhellip
Peter Leeson
copyQPIT Ltd 2013 4
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull International association of independent
process improvement professionals
bull QPIT meanshellip
ndash Reducing the cost of Quality through Process
improvement Information management and
Teamwork
QPIT Ltd
copyQPIT Ltd 2013 5
itcampro itcamp13 Premium conference on Microsoft technologies copyQPIT Ltd 2013 6
Imaginehellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Basics of Quality
copyQPIT Ltd 2013
7
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Stop Drowning Start Supporting
copyQPIT Ltd 2013
8
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull 80 of all improvement programmes fail
Estimate
copyQPIT Ltd 2013 9
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull International association of independent
process improvement professionals
bull QPIT meanshellip
ndash Reducing the cost of Quality through Process
improvement Information management and
Teamwork
QPIT Ltd
copyQPIT Ltd 2013 5
itcampro itcamp13 Premium conference on Microsoft technologies copyQPIT Ltd 2013 6
Imaginehellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Basics of Quality
copyQPIT Ltd 2013
7
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Stop Drowning Start Supporting
copyQPIT Ltd 2013
8
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull 80 of all improvement programmes fail
Estimate
copyQPIT Ltd 2013 9
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies copyQPIT Ltd 2013 6
Imaginehellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Basics of Quality
copyQPIT Ltd 2013
7
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Stop Drowning Start Supporting
copyQPIT Ltd 2013
8
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull 80 of all improvement programmes fail
Estimate
copyQPIT Ltd 2013 9
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Basics of Quality
copyQPIT Ltd 2013
7
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Stop Drowning Start Supporting
copyQPIT Ltd 2013
8
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull 80 of all improvement programmes fail
Estimate
copyQPIT Ltd 2013 9
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Stop Drowning Start Supporting
copyQPIT Ltd 2013
8
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull 80 of all improvement programmes fail
Estimate
copyQPIT Ltd 2013 9
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull 80 of all improvement programmes fail
Estimate
copyQPIT Ltd 2013 9
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull This is an engineering activity
bull The Process people can write the policies that the appraiser wants
bull We want to satisfy a standard ndash it is good advertising
bull We will do what the model tells us to do
bull We trust our engineers to do the right thing
bull Change of management change of direction
bull Over-sell the potential gain then disappoint in the short-term
Reasons to Fail
copyQPIT Ltd 2013 10
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Main Reason to Fail
copyQPIT Ltd 2013
11
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No consensus on what are the objective or goals of
ndash The organization
ndash The project
ndash The product
ndash The process
In an Immature Culture
copyQPIT Ltd 2013 12
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices In a Mature Culture
copyQPIT Ltd 2013 13
Working together towards
a common goal
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices An Organisation is a Living Organism
copyQPIT Ltd 2013
14
Inputs Human Financial Technological Material Resources
Outputs Products Services
Strategy
People amp Culture
Structure
Technology
Management
Input-output flow of materials energy information
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Evolution Without Extinction
copyQPIT Ltd 2013
15
bull Changing the Culture is changing the heart
bull Evolution is preferable to Revolution evolution lasts revolutions donrsquot
bull Evolution is done through the slow mutation of the genome
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Military amp Nautical A movement of a body of troops or ships carried out to change their disposition b gen A wheeling about each of a series of usu ordered or deliberate movements as of a dancer or a machine part Usu in pl
bull The action of opening out or unfolding chiefly fig the orderly passage of a long train of events or of the time containing them
bull The process of developing in detail what is implicit in an idea or principle the development of an argument an outcome of such a process
bull The development of an animal or plant or part of one from a rudimentary to a mature state b Any process of gradual change occurring in something esp from a simpler to a more complicated or advanced state the passage of something through a succession of stages Also origination by natural development as opp to production by a specific act c A process by which different kinds of organism come into being by the differentiation and genetic mutation of earlier forms over successive generations viewed as an explanation of their origins
Evolution
copyQPIT Ltd 2013 16 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The faculty of understanding intellect
bull Quickness or superiority of understanding sagacity
bull The action or fact of understanding something knowledge comprehension (of something) Now rare or obsolete
bull An intelligent or rational being esp a spiritual one a spirit
bull Knowledge communicated by or obtained from another news information spec of military value Formerly also in pl items of information LME b Exchange of knowledge information opinion etc communication esp of secret information Now rare or obsolete daggerc A relation or basis of communication between people or parties an understanding between or with
bull (People employed in) the obtaining of information esp of military or political value the secret service espionage
Intelligence
copyQPIT Ltd 2013 17 (abbreviated from Oxford English Dictionary)
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Using Your Brain
The Context for Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Delivery Process
copyQPIT Ltd 2013
19
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Managed Process
copyQPIT Ltd 2013 20
4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Improvement Process
copyQPIT Ltd 2013 21
5 Improve 4 Measure
3 Work 2 Plan
1 Envision
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Risk Management Process
copyQPIT Ltd 2013 22
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Four Major Areas
copyQPIT Ltd 2013 23
5 Improve 4 Measure
3 Work 2 Plan
1 Envision 6 Discover Enigma
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Development Process As Human Reasoning
copyQPIT Ltd 2013 24
5 4
3 2
1 6
Left Brain
Right Brain
Limbic Cerebral
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
The Four Quadrants of the Human Brain
copyQPIT Ltd 2013 25
Limbic Cerebral
Left Brain
Right Brain
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Whole Brain Thinking
copyQPIT Ltd 2013 26
Stimuli
Me Ego
Spirit Soul Self
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 27
Reflective Reactive
Rational
Emotional
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 28
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Encouraging Change
copyQPIT Ltd 2013 29
Reflective Reactive
Rational
Emotional
Ability
Attitude
Acceptance
Aspiration
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Focused Change
copyQPIT Ltd 2013
31
Stable basis for change
QA
itcampro itcamp13 Premium conference on Microsoft technologies
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
32
Change Management
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull No Time is No Money
bull It is not a coincidence
that the current
economic hardship
comes at a time when
people are pressed
into sacrificing quality
for speed
bull Saving time = wasting
money
Time is Money
copyQPIT Ltd 2013 33
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices What are we trying to achieve
copyQPIT Ltd 2013 34
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices A Definition of Quality
35 copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Direction Leadership Management
Chuck Coonradt ldquoThe Game of Workrdquo
In the absence of clearly defined goals we are forced to
concentrate on activity and ultimately become enslaved by it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Strong leadership
bull Sense of urgency
bull Vision of success
bull Communication
bull Empowerment
bull Regular improvements
bull Consolidating gains
bull Encouraging change
Fundamentals of Success
copyQPIT Ltd 2013 39 (adapted from ldquoLeading Changerdquo by John P Kotter)
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Improvement is a cost ndash Staff is not made available
ndash Tools are too expensive
ndash Donrsquot bother the ldquorealrdquo projects
ndash What is the minimum we need to do to satisfy the lead appraiser
ndash Can we do a CMMI appraisal in 2 days like an ISO audit
ndash Focus on training staff to answer the questions of the appraisal team
ndash Staff are trusted to understand and apply without training or support
bull Improvement is an investment ndash The cost of bad quality
is understood
ndash Improving all future projects is critically important ndash even if it presents a risk to the success of one on-going project
ndash Customers are involved in the improvement programme
ndash All new processes projects products are measured according to a primary business need
ndash Management is actively and visibly interested in the return on their investment
Cost and Investment copy
QP
IT L
td 2
01
3
41
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Has any form of risk management been
done on your improvement work
ndash What is the (potential) cost of failure
ndash What is the (potential) value of success
ndash What is the probability of success
bull Understanding the risk related to the change
will allow
ndash Understanding of the urgency of change
ndash Communication of the need to change
Risk Management
copyQPIT Ltd 2013 43
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Establishing the Objective
copyQPIT Ltd 2013
45
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Hierarchy of Quality
copyQPIT Ltd 2013
46
Satisfied Customer
Good Products and Services
Successful Projects
People Processes Technology
Culture Finance Needs Model Abilities hellip
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QPX ndash Customer Satisfaction
47
Vision
Identify customers by organization by key contacts
Determine customer requirements and expectations
Meet customer requirements
Exceed customer expectations
Anticipate customer needs
Innovation and
implementation
Gain
customer
loyalty Tru
st
Meet C
om
mitm
ents
Offensiv
e S
trate
gy
Defe
nsiv
e S
trate
gy Mission
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Measure progress in business outcome
terms
bull Time frames encouraging regular visible
improvements
bull Milestones demonstrating improvement
Establish Measurable Goals
copyQPIT Ltd 2013 48
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull What do you believe will be the visible
difference If there is no visible
difference in effect donrsquot do it
bull How can you reduce the uncertainty of the
result
bull What do you already know What can you
find out
How to Measure
copyQPIT Ltd 2013 49
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull You can reduce uncertainty significantly
if you collect a little information
bull Do not fall in the trap of believing it needs to
be perfect to measure
Keep It Simple
copyQPIT Ltd 2013 50
Illustration from ldquoHow to Measure Anything Finding the Values of Intangibles in Businessrdquo
copy2010 Douglas W Hubbard
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Changing the Way
Basics of Process Improvement
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices The Role of Process
copyQPIT Ltd 2013
52
Engineering Teams
Environment
Management
Methods
Customer
Technical assets
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Process Adoption Curve
53
Focus of Effort
Pioneers Early
Adopters
Early
Majority
Late Majority ldquoNeverrdquo
copyQPIT Ltd 2013
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Focus on the people
ndash Training
ndash Explaining
ndash Listening
ndash Understanding
bull Work within the culture
ndash The people you have
ndash The way of working you have
ndash The processes you have
Promoting Change
copyQPIT Ltd 2013 54
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013
57
Why are you doing this
What value are you getting out of it
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 58
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 59
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 60
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 61
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Generic Practices
copyQPIT Ltd 2013 62
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull The focus has to
be on the needs
of your long-term
strategy
bull The ldquodictatorship of
the short-termrdquo is an
luxury you cannot
afford
bull The old ways are
more difficult to
change than you think
Satisfying a standard is not enough
copyQPIT Ltd 2013 63
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Process Improvement means
changing the culture of the
organization
bull The culture comes from the top
bull ldquoThey watch your feet not your lipsrdquo ndash Tom Peters
Quality is a State of Mind
copyQPIT Ltd 2013 64
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Prepare for the long trek
copyQPIT Ltd 2013 65
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices QampA
copyQPIT Ltd 2013
66
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull ldquoForget Process Focus on Peoplerdquo (FP2)
ndash httpprezicomqm4wcnk_5hnbforget-process-focus-on-people
bull Can Process Make You Happy
ndash httpwwwslidesharenetPeterLeesoncan-process-make-you-happy-13828882
ndash httpvimeocom47411278
bull Articles and reflections at
ndash wwwcmmiinfo
ndash wwwqpitnet
ndash PeterLeesonwordpresscom
Resources
copyQPIT Ltd 2013 67
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices
bull Peter Leeson ndash QPIT Ltd
PO Box 6066 Milton Keynes MK1 9BH United Kingdom
ndash Direct Line +44 (0)20 8433 4120
ndash Tel +44 (0)1 908 506 908
ndash Fax +44 (0)7006 010 575
ndash MobileCell +44 (0)773 998 98 67
ndash E Mail Peterqpitltduk
ndash Skype qpitpjl
ndash Internet httpwwwqpitnet
Contact Information
copyQPIT Ltd 2013 68
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69
itcampro itcamp13 Premium conference on Microsoft technologies
Architecture amp
Best Practices Huge thanks to our sponsors
copyQPIT Ltd 2013 69