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Short presentation of italian citizen portal in eChallenges conference. Overview on services and data production
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The italian’s web portal
Linea Amica on the web
October 2011
European on line services principles
• The citizens portal Linea Amica is inspired to european guidelines for egovernment services– Transparency– Multichannel– Accessibility and usability– Customer satisfaction
Main Title Slider
Go to pageGo to page
News in evidence
…more news
Last news| Most viewed| RecommendedSearch on public web Go Web chat: help to search /navigate
Asking helpon line to Linea Amica contact center, toll free 803.001
Asking helpon line to Linea Amica contact center, toll free 803.001
Reading answersin Questions and Answers encyclopedia
Reading answersin Questions and Answers encyclopedia
Getting serviceson the web: informations, forms, transactions
Getting serviceson the web: informations, forms, transactions
Evaluating voting, reporting, discussing and participating
Evaluating voting, reporting, discussing and participating
Knowing rightsof citizenship and how exercise
Knowing rightsof citizenship and how exercise
Controllingmonitoring and verifying how it works and costs
Controllingmonitoring and verifying how it works and costs
Yellow pages of govermentYellow pages of goverment MapsMaps
Simple and direct one stop shop
AppsAppsOpen dataOpen data
Main Title Slider
Go to pageGo to page
News in evidence
…more news
Last news| Most viewed| RecommendedSearch on public web Go Web chat: help to search /navigate
Asking helpon line to Linea Amica contact center, toll free 803.001
Asking helpon line to Linea Amica contact center, toll free 803.001
Reading answersin Questions and Answers encyclopedia
Reading answersin Questions and Answers encyclopedia
Getting serviceson the web: informations, forms, transactions
Getting serviceson the web: informations, forms, transactions
Evaluating voting, reporting, discussing and participating
Evaluating voting, reporting, discussing and participating
Knowing rightsof citizenship and how exercise
Knowing rightsof citizenship and how exercise
Controllingmonitoring and verifying how it works and costs
Controllingmonitoring and verifying how it works and costs
Yellow pages of govermentYellow pages of goverment MapsMaps
Simple and direct one stop shop
AppsAppsOpen dataOpen data
Last news, Twitter, on line radio, RSS feddLast news, Twitter, on line radio, RSS fedd
Searching engine developed for italian Public Administration
Searching engine developed for italian Public Administration
Linea Amica Contact center, 90 operator toll free number
Linea Amica Contact center, 90 operator toll free number
Solved Question and AnswersSolved Question and Answers
Resources for the aknowledgement of citizens rights
Resources for the aknowledgement of citizens rights
Open data and applicationsOpen data and applications
Evaluate and control PubblicAdministration activities
Evaluate and control PubblicAdministration activities
Adresses, telephones, emails, web sites, maps of PA
Adresses, telephones, emails, web sites, maps of PA
On line services at a glanceOn line services at a glance
A data ecosystem
EditingContent editing by operators
EditingContent editing by operators
InteroperabilityData exchange based on semantic standards
InteroperabilityData exchange based on semantic standards
InputInput
DATA
CrawlerSearching content using searching spiders
CrawlerSearching content using searching spiders
CrowdsourcingUpdate by users
CrowdsourcingUpdate by users
Form
XML API
Crawler
Wiki
NavigateBrowsing web pages by menus and directories
NavigateBrowsing web pages by menus and directories
Open dataFree reuse of open data and linked open data
Open dataFree reuse of open data and linked open data
Browser
App WebApp
App WebApp
XML API RDF
SearchSearching engine with facets filtering
SearchSearching engine with facets filtering
OutputOutput
ApplicationsGet information through widgets, maps and apps for smartphone
ApplicationsGet information through widgets, maps and apps for smartphone
italia.gov.it searching engine
• A searching engine developed by italian Government• Search on over 1000 public
web sites• Selected and certified public
contents• Chat for synchronous help• Tools and options• open source
Search“passaporto” list public pages: polizia di stato, linea amica…Choosing polizia di stato you get more relevant informations
Search“passaporto” list public pages: polizia di stato, linea amica…Choosing polizia di stato you get more relevant informations
Last news
• Up to date news from Linea Amica editorial staff• Slider for main titles• Most evaluated and red news• Web radio• Web TV• Subscribe RSS or Twitter
User voted news put in evidence the more relevant contents.
User voted news put in evidence the more relevant contents.
Help
• Multichannel assistence from Linea Amica contact center• On line form• skype account• Ticket status• Dedicated staff for people with
special needs
By the on line form is possible ask an operator to take in charge a problem….
By the on line form is possible ask an operator to take in charge a problem….
Question and answers
• Encyclopedia of Linea Amica questions and answers• Most frequently asked
questions• Thematic directory• Vote and Twitter and Facebook
link• Network of main government
agencies
Searching in Q&A you can find and vote generalised solutions and Q&A browsed with that one by users.
Searching in Q&A you can find and vote generalised solutions and Q&A browsed with that one by users.
Awareness of citizen’s rights
• Framework of organisational and technological innovation • Information on new citizen's
rights and opportunities • Directory by subject and target• Video and learning objects
I I want to understand what I can do with cjertified email I find a summary, a video, a learning object, related Q&A, links.
I I want to understand what I can do with cjertified email I find a summary, a video, a learning object, related Q&A, links.
On line services
• Direct link to on line services offered by central and local government• Directory by subject and target• Forms, modules, instructions,
transactions
In security section I find direct access to on line police services
In security section I find direct access to on line police services
Evaluation and participation
• Opportunities for an active participation:• Service’s quality evaluation
(emoticons)• social checkin on smartphone
(android, iphone)• Simplification suggestions to
reduce burochracy burden• Verify the use of public money• Monitoring efficiency
Give positive or negative feedback (vote or comment) on a specific public service (totem, web, phone) and read other reviews
Give positive or negative feedback (vote or comment) on a specific public service (totem, web, phone) and read other reviews
Yellow pages and maps
• A directory with more than 90.000 point of interest:• address, telephone, toll free
numbers, web, web 2.0• Geotagging in google maps• Evaluation and comments• Open data• Direct update of gobernment
yellow pages
Starting from where I am now, I can visualize all public offices and select the category I’m interested on
Starting from where I am now, I can visualize all public offices and select the category I’m interested on
Open data
• A catalog with open datasets:• 160 reusable dataset• guidelines• Open licence• Applications
List of open dataset described by CKAN metadataList of open dataset described by CKAN metadata
