IT Maturity: Lady Gaga and her Effect on Infrastructure Performance and Capacity Management

LADY GAGA AND THE POWER OF IOM

Dino Balafas

WHAT DOES LADY GAGA HAVE TO DO WITH ITSO?She is an expert …

• Promotion by Amazon

• Lady Gaga’s new album: 99¢

• Estimated cost of promotion:$3,000,000

• Result: Embarrassment

• Two damaged brands

WHAT WAS MISSING?

IT Service Optimization Maturity

THERE EXISTS A BROAD SPECTRUM OFI.T. SERVICE OPTIMIZATION MATURITY

mat

urity

leve

l

Healthcare.gov is an example of real life catastrophe caused

by insufficient agility.

As IT organizations are asked to do more, a Gartner survey of CIOs showed an average expected increase of just 0.8% in 2015 budgets.

We compete with:• Othercompanies• Our peers• The cloud

Did you know:

A 2013 study of 563 US-based companies puts the average cost per outage incident at $690,204.

WHY ADOPT MATURE PROCESSES?

02

REDUCED RISK

03MORE EFFICIENCY

04BE COMPETITIVE

01INCREASED AGILITY

Copyright © 2015 TeamQuest Corporation. All Rights Reserved

Had the busiest Black Friday in their history, with no increase in call center calls.

LESSONS LEARNED• Some predictive methods are more accurate

than others• Accurate predictions provides credibility• Accurate predictions also reduce risk

Saved time and increased forecast accuracy.

RESULTS• Time savings• More accuracy• Increased agility• Better-informed business

decisions

The biggest launch in their history (iPhone) had zero performance issues.

KEY POINTS• Quickly prepared for massive iPhone rollout• Eliminated risk and secured a problem-free

rollout• Demands capacity planning prior to all IT

purchases

HOW CAN YOU ACHIEVE RESULTS LIKE THESE?

IT Service Optimization Maturity

IT SERVICE OPTIMIZATION MATURITY LEVELS

SURVEY: WHAT IS YOUR MATURITY LEVEL?

PERCEIVED MATURITY LEVEL


42%believe they are at the Service Level

ASSESSED MATURITY LEVEL

42%believe they are at the Service Level

53%actually assess at the Chaotic Level



Resolve

• Need to solve problems fast- Real time analysis- Automated correlation

• Drill down to person, dept., or app.

• Identify seasonality & peak periods

Predict

TOOLS FOR THE MATURITY JOURNEY

Guide

•Ability to find the knee in the curve

•Accuracy and speed

•Simplicity

•Comprehensiveness

•Automation

•Proactive capabilities

Observe• Fine granularity of data (1 second data)

• Process level detail

• Automated data Retention and aggregation

• Integration with third party data sources

• Personalized dashboard experience

• Business-relevant reporting

• Ability to automate in-house expertise

• Built-in intelligence

• Automated analytics

•Must balance performance, cost, and riskTrend & Exception reports

Heat maps & Risk Prediction

Comprehensive Data Collection

CMDB


SUCCESS IS A JOURNEYWe are here to help.

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IT Maturity: Lady Gaga and her Effect on Infrastructure Performance and Capacity Management