IT Managers Answer Questions about the Future of the Digital Economy

THE STATE OF DIGITAL TRANSFORMATION IN BUSINESS Opportuni9es and Roadblocks

© Copyright 2015 BMC So3ware, Inc. 2

WHAT’S AT STAKE IN THE DIGITAL ECONOMY?

To remain compe99ve, companies must tackle the reality of an all-‐digital world and keep up with everyday business.


METHODOLOGY

We asked 100+ IT managers at Fortune 1000 companies about how they’re managing their companies’ transi9on to the digital economy.

This is what they had to say. Source: TechValidate TVID: E8F-‐391-‐DC0, The State of Digital TransformaLon in Business


According to respondents, mobile technologies and the consumeriza9on of IT are having a posi9ve impact on business:

IS THE DIGITAL ECONOMY HELPING OR HINDERING BUSINESS?

46% posiLve impact on

customer saLsfacLon

44% improved ability to

drive innovaLon within the business

30% increased revenue


Companies that are be\er at digital service delivery keep and exceed customer expecta9ons; their con9nued success is predicated on making this transforma9on.

COMPANIES ARE DIGITALLY TRANSFORMING

71% Companies engaged in digital transformation


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A vast majority of respondents believe their companies see value in becoming digital enterprises. The most expected benefits are:

BENEFITS OF DIGITAL TRANSFORMATION


Although most respondents (69%) said their companies were in the process of implemen9ng digital services, the numbers do not show that companies are set up for success in this transforma9on. In reality, digital transforma9on ini9a9ves are:

DIGITAL TRANSFORMATION INITIATIVES

15% Not yet started

36% On schedule

32% Behind schedule,

but not significantly


Although the majority of respondents indicated that their company is in the process of becoming a digital enterprise, an alarming number of respondents noted that they are somewhat or significantly behind schedule (35%).

CLEAR BENEFITS, BUT NOT ON TRACK


Many IT managers men9oned roadblocks or challenges in transforming into digital enterprises, including:

ROADBLOCKS AND OBSTACLES

64% not enough resources to maintain current systems and develop or incorporate new digital services at the same Lme

48% lack of a comprehensive plaVorm


The reality is that many mid-‐to-‐large size companies are facing a cri9cal turning point: They need to find new ways to deliver informa9on, products and services along the supply chain, or they risk losing everything. In making this shi3, companies conclude that if they completely change their focus to adopt or build new digital technologies and services, they leave legacy infrastructure open to security breaches, systems outages and gaps in customer service. The survey results show that companies are making the shi3, but resourcing and the lack of a comprehensive plaVorm are the main roadblocks to success.

A CLEAR PATH TO DIGITAL


Digital Enterprise Management provides a structured approach to digital IT strategy that focuses on four key disciplines, each designed to address a set of specific demands facing customers today:

Digital Service Management. Helps companies rethink tradiLonal models of request and support and deliver a set of people-‐centric soluLons that will redefine their relaLonship between the providers and consumers of digital services.

Digital Enterprise Automa9on. This plaVorm represents a more integrated, strategic and absolutely needed approach, enabling companies to deliver higher levels of industrial efficiency and precision.

Digital Service Assurance. With BMC’s approach to assurance, customers can take a more proacLve approach to the integrity and performance of digital services.

Digital Infrastructure Op9miza9on. Customers can architect and build systems that avoid wasted capacity and licensing across their technology porVolios.

For more on Digital Enterprise Management, please visit bmc.com/dem

BMC’S DIGITAL ENTERPRISE MANAGEMENT


BMC is a global leader in soiware solu9ons that help IT transform tradi9onal businesses into digital enterprises for the ul9mate compe99ve advantage. Our Digital Enterprise Management set of IT soluLons is designed to make digital business fast, seamless, and opLmized. From mainframe to mobile to cloud and beyond, we pair high-‐speed digital innovaLon with robust IT industrializaLon—allowing our customers to provide intuiLve user experiences with opLmized performance, cost, compliance, and producLvity. BMC soluLons serve more than 15,000 customers worldwide including 82 percent of the Fortune 500®.

ABOUT BMC

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Technology

IT Managers Answer Questions about the Future of the Digital Economy