IT is from Flatland, Business is from Spaceland

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Topconf Tallinn, 18 November 2015

IT is from Flatland,

Business is from Spaceland

Mark Smalley, The IT Paradigmologist

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A programmer’s wife asks

“Could you please go shopping and get

a carton of milk, and if they have eggs, get 6?”

The shop had eggs.

What did the husband buy?

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Takeaways

• Be prepared to think out of the ‘flatland’ box

• Realize that business people have different perspectives

• Balance workable today and perfection next year

• Help business people become better ‘IT drivers’

• Discuss desired behaviour

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Speed and unpredictability of business change

Complexity of information systems

Immaturity of demand management

Troubled relationship between business and IT

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ITBusiness

These guys are weird!

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Hap

pin

ess

(%

)

Pa

rad

igm

olo

gis

t

Mark Smalley

The IT Paradigmologist

[email protected]

www.linkedin.com/in/marksmalley

@marksmalley

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• Relationship

• Communication

• Differences

• Understanding

• Benefitting



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Flatland or

Spaceland?

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William Arntz, Betsy Chasse,Mark Vicente

‘What the Bleep!?: Down the Rabbit Hole’

Dr Quantum visits Flatland

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How do you…?

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How do you…?

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How do you…?

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How do you…?

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Stuart Wray

‘SQ Minus EQ can Predict Programming Aptitude’

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EQ SQ EQSQ

SQ or EQ?

Systemizing

Quotientthe drive to

analyse and

explore a system,

to extract

underlying rules

that govern the

behaviour of a

system; and the

drive to construct

systems

Empathy

Quotientthe ability to

sense other

people's

feelings and

the tendency

to be affected

by other

people's

feelings

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Different planets

John Gray

‘Men are from Mars, Women are from Venus’

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Fix it or

Talk about it?

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Fix it or

Talk about it?

Fawlty Towers

‘The Wedding Party’

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Men want

to fix things

The IT Skeptic

www.itskeptic.org/we-need-movement

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with things

Technical

m

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Change Management

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Men Womenmarry

with the hope they

will never change

m

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Inevitably, they are

both disappointed

Albert Einstein

‘Zur Elektrodynamik bewegter Körper’

Ads by Smalley ⌧

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Men’s brains,

Women’s brains

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Men’s brains,

Women’s brains

Mark Gungor

‘Men’s brains, womens’s brains’

Ads by Smalley ⌧

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ITBusiness

These guys are weird

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• Are bureaucratic and slow

• Speak in techno-babble

• Think that they know what we want

• But don’t have a clue what we need

• The last people we want to call

What do Business people

think about IT people?

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“I don’t want questions, I want solutions!” Charles Araujo, President Elect, itSMF USA

“I’m entitled to IT!” Hank Marquis, Practice Director, Global Knowledge

“Talk benefits, costs and risks.” John Krogh, Managing Partner, SMArt

Business expectations

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“IT doesn’t understand

the business,but the business’

understanding of IT

is even worse”

Prof. Jerry Luftman

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ITBusiness

These guys are weird

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source: theworkplacetherapist.com

What do IT People

think about Business people?

• Don’t know what they want

• Are always changing their mind

• Won’t take responsibility

• Are never satisfied

• Blame us for everything

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“Business knows

no logic”

Balasubramaniyan S.M. Ads by Smalley ⌧

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IT = logic

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IT = logic

Star Trek

‘Mr Spock Illogically Illogical’

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Perfect systems for

an imperfect world

Digital

analog

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The enterprise fosters a culture in which business and IT share a joint

vision and are part of the same story, have an ongoing dialogue,

have mature conversations, strike balances, enjoy working together

Business people should• Specify outcomes rather than

solutions• Articulate needs and

expectations clearly• Set priorities, take decisions,

accept risks• Understand IT’s capabilities and

limitations• Participate in activities such as

testing

Source: workshops in UK, EI, FI, NO, SK, BEhttp://allthingsitsm.com/author/marksmalley/‘Behave yourself’

IT people should• Understand business processes and

outcomes, and impact of IT• Talk in business terms about benefits,

costs and risks, not systems and features

• Proactively suggest innovations to the business

• React to business change without being surprised that things change

• Replace ‘technical’ SLA’s by simple, honest and meaningful reporting

Desired behaviour

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Business

IT

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How much to invest in I&T?Which investments to make?How to delegate to IT?How to ensure effective use?How to protect information?How to demonstrate good management of I&T?

Van Haren Publishing

free e-book

BiSL Pocket Guide

http://bit.ly/1Qs7jrI

46© Smalley.IT@marksmalley

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©2009 Capgemini. All rights reserved

Digital Ethics

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Insert "Title, Author, Date"

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Trolley Car Dilemma


Insert "Title, Author, Date"

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Digital Ethics

Picture the scene: You’re in a self-driving

car and, after turning a corner, find that

you are on course for an unavoidable

collision with a group of 10 people in the

road with walls on either side.

Should the car swerve to the side into

the wall, likely seriously injuring or killing

you but saving the group?

Or should it make every attempt to stop,

knowing full well it will hit the group of

people while keeping you safe?

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Digital Ethics

Research findings

• Most people were willing to sacrifice the driver in

order to save others (unless they were the driver)

• 75% of respondents said it moral to swerve, but only

65% said the cars would be programmed to swerve

• On a scale from -50 (protect the driver) to +50

(maximize lives saved), the average response was +24

• Most participants were comfortable with utilitarian

AVs programmed to minimize an accident’s death toll

Source: www.iflscience.com/technology/should-self-driving-car-be-

programmed-kill-its-passengers-greater-good-scenario

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Hit mode:

Child

Pedestrian

Wall

Pedestrian

Wall

Digital Ethics

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Tesla

Tesla chief executive Elon Musk :

• "It should not hit pedestrians, hopefully"

• “If the car is involved in a collision, the driver is still liable”

• "The driver cannot abdicate responsibility – that will come

at some point in the future"

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Volvo

Volvo chief executive officer and president Håkan Samuelsson:

• "We are the suppliers of this technology and we are liable

for everything the car is doing in autonomous mode"

• "If you are not ready to make such a statement, you

shouldn't try to develop an autonomous system"

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Mark Smalley, The IT Paradigmologist

www.aslbislfoundation.org

www.linkedin.com/in/marksmalley

[email protected]

www.smalley.it

@marksmalley

Topconf Tallinn, 18 November 2015

Technology

IT is from Flatland, Business is from Spaceland