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Information Technology Enterprise Strategic Investment Plan– Implementation Workplan

WORK IN PROGRESSDraft - May 26, 2006

Slide 2 WORK IN PROGRESS – DRAFT (May 26, 2006)

Executive Summary

The Information Technology Enterprise Strategic Investment Plan, as approved by the Board of Trustees in April 2006, calls for achieving significant improvements in information technology capacity, reliability, and availability while also investing in an infrastructure for educational innovation.

During the first year of implementation (FY’07) we focus on stabilization activities with the intent of solidifying current enterprise services, improving system usability, building organizational capacity, and laying the technical foundation for supporting system-wide innovation.

Slide 3 WORK IN PROGRESS – DRAFT (May 26, 2006)

Desired Future State

• “Best in class” educational support services

• Integrated, seamless core administrative services

• Strong, flexible statewide technology backbone

Slide 4 WORK IN PROGRESS – DRAFT (May 26, 2006)

Goals

• Mission Critical Applications: Achieve high-level of system availability and redundancy for mission critical applications

• High-Performance Network: Achieve a stable, high-performance statewide network

• Enterprise Architecture: Define a modular architecture for user-friendly, uniform access to enterprise data and applications

• Core Platform Components: Eliminate risks inherent in current reliance on obsolete core platform components

• Enhanced Security: Enhance system-wide security

• Customer Service: Create a customer-focused organization that delivers high-value services

Slide 5 WORK IN PROGRESS – DRAFT (May 26, 2006)

Mission Critical Applications

• Goal #1: Achieve high-levels of system availability and redundancy for mission critical applications ($4.2M)

• 2007 Deliverables– Hardware upgrades for ISRS, D2L, and Data Warehouse– Failover capability for ISRS, D2L, and Data Warehouse– Disaster Recovery/Failover physical site– Sufficient licenses for ISRS, D2L, and Data Warehouse– IMS of the future planning– Develop load and capacity projections– 3rd shift coverage

• Campus Benefits – Reduced downtime– Improved responsiveness to outages

• Key Metrics – system uptime, response times, license compliance

Slide 6 WORK IN PROGRESS – DRAFT (May 26, 2006)

Mission Critical Apps Timeline

10/1/2006 1/1/2007 4/1/2007

License Assessment Purchase Licenses

Disaster Recovery/Failover Physical Site Planning & Contract

Disaster Recovery/Failover Physical Site Installation

D2L Hardware Upgrades

D2L Failover Plan D2L Failover Implementation

ISRS Failover Plan

3rd Shift Coverage Planning 3rd Shift Coverage Rollout

IMS of the Future Planning – IMS Advisory Council

Load Capacity Projections (D2L, ISRS, Data Warehouse )

Slide 7 WORK IN PROGRESS – DRAFT (May 26, 2006)

High-Performance Network

• Goal #2: Achieve a stable, high-performance statewide network ($3.05M)

• 2007 Deliverables– Upgrade of WAN routers– Installation of enterprise network performance tools– Increased bandwidth– Redundant paths

• Campus Benefits – Improved network reliability– Enhanced monitoring– Improved response times for outages– Improved throughput for delivering enterprise and campus

applications• Key Metrics

– network uptime, response times, bandwidth

Slide 8 WORK IN PROGRESS – DRAFT (May 26, 2006)

Network Timeline

10/1/2006 1/1/2007 4/1/2007

WAN Router Upgrade Project Plan

Network Performance MonitorInstallation Project Plan

WAN Router Upgrade Rollout

Network Performance MonitorInstallation

Bandwidth Increase Purchase and Activation

Redundant Path Project Plan

Redundant Path Installation

Slide 9 WORK IN PROGRESS – DRAFT (May 26, 2006)

Architecture

• Goal #3: Define a modular architecture for user-friendly, uniform access to enterprise data and applications ($1.85M)

• 2007 Deliverables– Enterprise Architecture Guide– Technical design for Identity Management– Technical design for Seamless– Conceptual design for Enterprise Portal– RFP for Identity Management hardware and software– Reduction of duplicate records– Standard data warehouse students reports tailored for campuses

• Campus Benefits – Duplicate record resolution – Documented standards for data access and application development– Enhanced reporting capability for decision making

• Key Metrics – Duplicate records, available reports, enterprise architecture guide

Slide 10 WORK IN PROGRESS – DRAFT (May 26, 2006)

Architecture Timeline

10/1/2006 1/1/2007 4/1/2007

Develop Enterprise Architecture Guide

Identity Management Policies and Business Processes Established

Identity Management Project PlanIDM Hardware and Software

Specs and RFP

Seamless Project Plan Seamless Policies and Business Processes Established

Seamless Technical Specs

Enterprise Portal Conceptual Definition – Donald Norris

Reduce Duplicate Records Project Plan

Reduce Duplicate Records Tools and Implementation

Data Warehouse Student DataReport Definition

Data Warehouse Student DataReport Implementation

Slide 11 WORK IN PROGRESS – DRAFT (May 26, 2006)

Core Platform Components

• Goal #4: Eliminate risks inherent in current reliance on obsolete core platform components ($1.35M)

• 2007 Deliverables – RDB to Oracle migration– Uniface to J2EE migration

• Campus Benefits– Easier access to data– Enhanced usability, user interface, accessibility

• Key Metrics – user interface improvements, module conversions

Slide 12 WORK IN PROGRESS – DRAFT (May 26, 2006)

Core Timeline

10/1/2006 1/1/2007 4/1/2007

Oracle Conversion Definition and Project Plan Test Phase Conversion Begins

J2EE Project Plan Conversion BeginsUsability, User Interface, Information Architecture

Slide 13 WORK IN PROGRESS – DRAFT (May 26, 2006)

Enhanced Security

• Goal #5: Enhance system-wide security ($1.1M)

• 2007 Deliverables– Installation of enterprise-class security and network event monitoring

tools– Online security awareness training program– Develop and implement security assessment instruments

• Campus Benefits– Consistent implementation of enterprise security requirements– Greater assurance of data privacy– Limitation of legal exposure– Sharing of security best practices across campuses

• Key Metrics

– document security incidents, audit compliance, user education

Slide 14 WORK IN PROGRESS – DRAFT (May 26, 2006)

Security Timeline

10/1/2006 1/1/2007 4/1/2007

Security Awareness Training Project Plan

Security Awareness Training Rollout

Develop Security Assessment Instruments

Implement Security Assessment Instruments

Security Event Monitoring Plan Security Event Monitoring Installation and Rollout

Slide 15 WORK IN PROGRESS – DRAFT (May 26, 2006)

Customer Service

• Goal #6– Create a customer-focused organization that delivers high

value services ($450K)

• 2007 Deliverables– Publish and maintain list of current services and corresponding

service level agreements– Publish and maintain master list of active projects– Newly defined and ratified IT governance charters

• Campus Benefit – Improved participation in decision making– Increased transparency and accountability of IT organization

• Key Metrics– customer satisfaction, assessment of project delivery by customers

Slide 16 WORK IN PROGRESS – DRAFT (May 26, 2006)

Customer Service Timeline

10/1/2006 1/1/2007 4/1/2007

Develop Master Project List

Develop, Ratify SLAs

Refine, Ratify Governance