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IT Agility is No Longer an Oxymoron Matthew Newton
Enterprise Architect, glh. Hotels
IT Agility is No Longer an Oxymoron Matthew Newton Enterprise Architect glh. Hotels
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The views expressed in this presentation are those of the presenter, and not necessarily those of Apigee Corporation or the presenter’s employer.
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who are we?
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Who are glh. Hotels
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London's largest owner-operator hotel company with over
4,800 bedrooms
©2016 Apigee. All Rights Reserved.
Who are glh. Hotels: The Vision
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WORLD'S BEST MANAGED GLOBAL HOSPITALITY COMPANY
Deliver the best guest centric
experience in the industry
Doubling prime value and economic profit every 3-5 years
©2016 Apigee. All Rights Reserved.
A Challenging Marketplace
7 ©2016 Apigee. All Rights Reserved.
constraints
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Our Enterprise Scale Team
9 ©2016 Apigee. All Rights Reserved.
disrupt
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disrupt: Vision
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Deliver the best guest centric
experience in the industry
©2016 Apigee. All Rights Reserved.
status quo: glh ICT (formal)
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Corporate ICT Strategy : TCO reduction
Unfinished business need specification
Internal 1st ICT delivery
©2016 Apigee. All Rights Reserved.
status quo: glh ICT (actual)
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Corporate ICT Strategy : TCO reduction
SHADOW IT: speed-to-market & innovation
Internal 1st ICT delivery
©2016 Apigee. All Rights Reserved.
disrupt: Mandate
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{ lead the industry in guest facing technology, infrastructure and decision sciences }
©2016 Apigee. All Rights Reserved.
status quo: glh ICT (actual)
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Corporate ICT Strategy : TCO reduction
SHADOW IT: speed-to-market & innovation
Internal 1st ICT delivery
©2016 Apigee. All Rights Reserved.
disrupt: glh ICT HYBRID delivery
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Corporate ICT Strategy Performance Improvement
SHADOW IT: Ship Alongside Hybrid ICT
delivery
©2016 Apigee. All Rights Reserved.
disrupt: glh Technology CLOUD 1st philosophy
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Corporate Technology Strategy Time to Value, innovation
Ship Alongside Requirements: Principles, BDD, roadmaps
Cloud 1st delivery
SaaS
©2016 Apigee. All Rights Reserved.
disrupt: glh Technology DIGITAL philosophy
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Corporate Technology Strategy Time to Value Product development API first Industry Leading
Business Requirements: BDD, roadmaps
Cloud delivery
IaaS PaaS
SaaS
©2016 Apigee. All Rights Reserved.
decouple
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microservices now at work
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Mon
olith
ic M
icroservices
©2016 Apigee. All Rights Reserved.
Guest Centric = a Digital Center
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developing people
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Evolving Our Skills
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develop: Technology Culture
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develop: Time to Value with microservice projects
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develop: Enterprise Scale Team 2016
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Technology
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15% increase in permanent team. 100% increase in development team. ©2016 Apigee. All Rights Reserved.
feedback loop
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Employee Feedback: “one thing I would change”
31 ©2016 Apigee. All Rights Reserved.
In the 2015 Survey,
1.7%
responded SYSTEMS/TECH
a matter of weeks after glh. fully cut over to
32 ©2016 Apigee. All Rights Reserved.
Lessons learned so far….
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IT Agility is No Longer an Oxymoron
embrace constraints disrupt: change CHANGE
decouple simply
Develop all Operators
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Need correct heart
Matthew Newton Enterprise Architect @ glh. Hotels [email protected] linkedin: https://uk.linkedin.com/in/matthewjnewton
Thank you
Thank you