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ISHAN GUPTAContact Number – (+91) 9555671526
Professional Email – [email protected]
Synopsys – Here I describe all of my related professional efficiencies include requirements gathering, designing,
coding, testing and maintenance. I also pose some experience in programming application development to
customization, implementation, integration and analysis with business system models of Cloud Computing services.
Total Exp. – 7+ Yrs | SAP CRM with NWDI | MS CRM with xRM & Java 5/6/7/8 with SE, ME, EE & SQL integration
Responsibility – Business System Implementation | Role – CRM System Customization & Java App Development
PROFESSIONAL EXPERIENCE
(3) Employer – S3 Infotech Pvt. Ltd., Noida | Client – Pick ‘N’ Get & HRD, MRO, S&OP @ S3 Infotech Pvt. Ltd.
Platform – NetBeans IDE, pgAdmin III (PostgreSQL), Tomcat, MS Dynamics CRM, Visual Studio, SQL Server
Management Studio, CRM Deployment Manager, XrmToolbox & MSCRM ToolKit, Google Apps for Work
Role – Administration, CRM System Customization
Domain – Big Data Implementation, CRM Systems Customization, Business Analytics
Duration – May'12 to June’16 (Permanent - Full Time)
Service – Intuitive Dashboard Creation & Maintaining SOW Estimation, CRM System Customization, Web
Business Integration, Business Development Management, Project Initiation Documentation
Designation – CRM Associate Consultant (Last Position Held with S3)
Description – CRM Systems Customization (MS CRM) & Integrating Business Services (J2EE Web Services)
Responsibility – Process document management, requirement management & business system analysis.
(2) Employer – EXL Services.com (I) Pvt. Ltd., Noida | Client – Centrica PLC & British Gas Services Ltd
Platform – SAP NWDS Perspectives through J2EE Components over CRM & MM systems and Eclipse IDE
Role – Maintanance, CRM System Analysis
Domain – Enterprise Business Management, Enterprise Business Analysis
Duration – Jan.’07 to Oct.’09 (Permanent - Full Time)
Service – E-Business Analysis & Solutions, Information Systems Implementation, Basis System
Customization, Business Development Analysis
Designation – Associate CRM Analyst (Last Position Held with EXL)
Description – Developing technical solutions to advance a company's business efforts (SAP SCs)
Responsibility – Customize & implement consumer related business applications with business platform.
(1) Employer – NIIT Smartserve Ltd., Gurgaon | Client – Vodafone Group PLC
Platform – Siebel ADM Perspectives through Java Components over CS systems and InvisibleStudio
Role – Programming, CRM System Development
Domain – CRM Marketing-Sales, Business Intelligence
Duration – Sept.’06 to Dec.’06 (Permanent – Project Based)
Service – CRM Modules Execution & Business Intelligence Reporting, Business Development Functions
Designation – CRM Application Developer (Last Position Held with NIIT)
Description – Developing business applications to enhance company’s sales efforts (Java Components)
Responsibility – Develop consumer related business applications with enterprise platform.
BUSINESS TECHNOLOGY EXPERIENCE
Integrate Java applications with MS CRM xRM system to perform business operations
Creating JCo destinations with SAP CRM Source System Customization
Developing flexible DCs & SCs over SAP CRM NWDI environment
JAVA-J2EE Web Application Programming over SQL Query Implementation
Establish Data Integration & Object Communication through XML implementation
SEEKING CAREER ADVANCEMENT AREAs
CRM System Customization | Configuration | Integration | Implementation | Maintenance
Big Data Analytics over Predictive Analytics | Behaviour Analytics
Business System Project Implementation over E-Business Systems Management
Technical Implementation over Customer Relationship Business Areas
EDUCATIONAL BACKGROUND
Post-Graduation as MBA with IS in concentration with Business Systems Customization from Sikkim
Manipal University, Gangtok at University Learning Center, Noida (August’2009 – August 2012), with marks
of (1st Sem. – 49+%, 2nd Sem. – 52+%, 3rd Sem. – 56+%, 4th Sem. – 60+%)
Under-Graduation as BTech with IT in concentration with Software Application Programming from UPTU,
Lucknow at Galgotias College of Engineering & Technology, Gr. Noida (August’2002 – August’2006), with
marks of (1st Sem. – 55+%, 2nd Sem. – 55+%, 3rd Sem. – 52+%, 4th Sem. – 51+%, 5th Sem. – 58+%, 6th Sem.
– 56+%, 7th Sem. – 60+%, 8th Sem. – 70+%)
Senior Secondary Examination as XIIth in concentration with Physics, Mathematics & Languages from UP
Board, Allahabad at Shiva-Ji Inter College, Kanpur (July’1999 – June’2001), with marks of (11th ½ Yr. – 64+
%, 11th Finals – 60+%, 12th ½ Yr. – 54+%, 12th Finals – 65%)
Higher Secondary Examination as Xth in concentration with Science2, Mathematics2, Biology &
Languages from UP Board, Allahabad at B.N.S.D. Shiksha Niketan H S School, Kanpur (July’1997 – June’1999), with marks of (9th ½ Yr. – 75+%, 9th Finals – 79%, 10th ½ Yr. – 76+% 10th Finals – 77%)
PROJECT DETAILS
NIIT SmartServe Limited, Gurgaon | A Subsidiary of NIIT Technologies Limited
Project – CRM Platform Customization (InvisibleStudio / Oracle Siebel CRM 8.0)
Client – Vodafone Group PLC, London, United Kingdom
Responsibility – Process Integration & Application Management
Platform – Siebel Application Deployment Manager (InvisibleStudio Siebel)
Technology – Siebel CRM Sales Module Implementation over JAVA Web Frameworks
Components – SvrTblCleanup, SvrTaskPersist, SRProc
Project Description – Initiate to finalize this project control through business applications over CRM web-
services for sales team with project management division. CRM project management is a new &,
management required business module over CRM system platform.
EXL Service.com (India) Pvt. Ltd., NOIDA
(1)
Project – CRM Software Implementation (WDJ / SAP Java Engine 2007)
Client – British Gas Services Limited, Windsor, United Kingdom
Responsibility – Consumer Service Application Configuration
Platform – SAP NetWeaver Developer Studio over Eclipse (WDJ for JEE applications, Java Dictionary)
Technology – SAP CRM Configuration with JCo Component Implementation
Components – Session Bean, Java Servlets / JSP, Message-Driven Bean
Project Description – Execute and process the business applications which are used to finalize the project
requirements & consumer requirements. Execute business process management applications to interact with
client and customers services. Map client’s business process requirements with CRM systems.
(2)
Colloquium / Seminar – Data Warehousing & Business Intelligence Solution (NWDI / SAP, J2EE Engine 7.0)
Client – Centrica PLC, Windsor, United Kingdom
Responsibility – RND in Business Application Customization
Platform – SAP NetWeaver Development Infrastructure over Eclipse IDE (Portal Apps Development)
Technology – SAP J2EE Engine Implementation over SAP Basis Platform Customization
Components – Entity Bean, Legacy Systems, Java Spring / Hibernate app on SAP CRM NWDI
Project Description – Develop and process NWDI applications over CRM, SRM, and SCM platform which is
already integrated with each other. Enterprise relationship applications are considered to process business
modules over SQL integrity with business applications over return on investment (ROI). Experiencing
business analysis over business analytics with business software systems.
S3 Infotech Pvt. Ltd.
(1)
Project – CRM Architecture & Analysis (NetBeans 7.0, Java EE 6, PostgreSQL 9.3)
Client – S3 Infotech, Esbjerg, Denmark
Responsibility – RND over Business Service Application Development
Platform – NetBeans IDE (J2EE Web Apps Development), PostgreSQL ORDBMS (SQL Execution)
Technology – Java EE SDK Implementation through POJO, Hibernate and Spring Framework
Components – J2EE Architecture, PgDAC as data access components, PostgreSQL JDBC Driver
Project Description – Develop and configure business applications with database integration over various
J2EE frameworks which include platform customization and application programming processes. Managing &
Implementing J2EE based web application with relational database management systems.
(2)
Project – SEO Services Automation (MS CRM 2011, SQL Server 2008)
Client – Simple Software Solutions Africa Limited. Nairobi, Kenya
Responsibility – Develop & Integrate J2EE based SEO system over MS CRM platform
Platform – NetBeans, SQL Server Management Studio (SEO & SMO Service)
Technology – xRM Framework Integration over CRM SDK with Java2CRMCRUD implementation
Components – XrmToolBox for Dynamics CRM On-Premise, WSDL2Java
Project Description – Implement SEO and SMM service with Java integration over MS CRM system to
promote business service globally & improve the visibility of web pages over various search engines. System
processes forms & customizes it to interrelate with search engine & social media services.
(3)
Project – Marketing Team Automation (MS CRM 2013, SQL Server 2008 R2)
Client – Some Business Owners from Middle East _Confidential
Responsibility – CRM Application Development & integration over Marketing Service Automation
Platform – SQL Server Reporting Service (CRM Applications Management), Visual Studio
Technology – MSCRM Framework Implementation with SQL Server Reporting Service
Components – Dynamics CRM On-Line, MSCRM ToolKit for Dynamics CRM System
Project Description – Created modules in Java platform for reimbursing expenses occurred by sale executives
on client handling and for planning & traveling of executives to client locations. Organization-Services posed
some component implementation with project management dimensions. Customize dashboards & business
entities.
(4)
Project – Project Management Practice (MS CRM 2015, SQL Server 2012)
Client – Some North American Business Owners _Confidential
Responsibility – Business Module Implementation & RND over platform integration
Platform – SQL Server Integration Service | Reporting Service, CRM Deployment Manager
Technology – MS CRM System Implementation, CRM System Customization, Module Implementation
Components – Dynamics CRM Server, MS CRM Integration Tool, SQL Server Reporting Services
Project Description – Maintaining SOW to migrate & customize project management module developed under
Visual Studio to integrate Microsoft Dynamics CRM system. Implementing Business Intelligence sub-modules
such as Project Planning, Resource Management, Project Management & Business Reporting systems
through Java2CRMCRUD. Experiencing some Colloquium / Seminar process.
TECHNOLOGY SPECIFICATION
Languages & Systems Experience Level Known since
Java Advanced 2005
SQL Basics 2009
C# Related 2013
CRM Conceptual 2007
BI-DW Advanced 2011
INDUSTRIAL TRAINING
C++ practice in 2nd Year BTech internship at Beyond Research and Development Pvt. Ltd., Kanpur
Core Java Project Development in 3rd Year BTech internship at HCL Technologies Ltd., Noida
J2EE application implementation training at Sky InfoTech, Noida (15’Feb./2010 to 15’May/2010)
PROFESSIONAL REFERENCE
Rakesh Tripathi | 9971998267 | Sudarshan TV Channel Ltd. | News Editor | [email protected]
Amrit Srivastava | 7838585729 | Sapient | Software Engineer | [email protected]
Kumar Kartikey | SAP Labs India Pvt. Ltd. | Development Manager | [email protected]
CONTACT INFORMATION
Permanent address – Kapsons Building, First Floor, Flat-102, 168/63 Naaz Cinema Road Khayali-Ganj,
Lucknow-226001, U.P., India
Present address – K-84, Jalvayu Vihar, Sector - 25, Noida, Gautam Budh Nagar-201301, U.P., India
Residence phone – (0522) 2212133 - Lucknow and (0120) 4243623 – NOIDA
VOIP Conferencing & Video Call – Skype (ishan.gupta35), Hangouts (gupta.ishan2)
