ISC Offers

Maintenance

contracts

Depot repair

Professional services

SC group, 2012

Skill Set

ISC Data Storage technical team Veterans: 15 years experience in Data

Storage. Most of them worked and were trained by the OEM

Steven Bucher Director of Technical Support - 17 years experience in the data storage industry

SC group, 2012

Labor ISC leverages over 400 Field Engineers All labor partners are authorized and

trained by ISC Only work with a limited number of partners

with high quality field engineers Over 200 Field Engineers trained at ISC

facilties

Constant regional pre qualification process

SC group, 2012

Coverage Current Coverage

Continental USA Canada Mexico Western Europe Australia Singapore Japan

Soon to be covered Hong Kong, Malaysia Brazil

SC group, 2012

References

Akibia Kodak

CDS Maintech

CSUNetworking

Technologies

Decision 1 Park Place Intl

Essintial Solid Systems UK

HP SSCS

Interactive S&C Mexico

• For data storage systems

Specialists in Break-Fix Service.

• On-site labor, forward stocking of parts, 2nd/3rd level technical support/help desk

Full Support.

• Parts/help desk, partner provides on-site field engineers

Shared Support.

• Component Level, Q/A, Q/C, Pass and Fail

Repair Depot.

• Autoloaders & Standalone Drives (e.g. Adic Fastor, LTO Standalones)

Advanced Unit Replacement.

• Also Available

On-site spares for mission-critical

ISC Products

SC group, 2012

• Tape libraries – Sun/StorageTek, ADIC, HP/Compaq/DEC, IBM, Dell, Overland, Qualstar, Quantum/ATL/ADIC

• Disk Arrays – EMC/Clariion, Hitachi, IBM, HP/Compaq/DEC, NetApps, Sun/StorageTek

Equipment Serviced:

• Central parts warehouses San Diego USA, Birmingham UK, and Rotterdam The Netherlands

Critical Parts Centers in US cities and Europe

• ISC-Track – Always manned by Technical personnel

24x7 Support Centre

• Supporting your organization to service your customers

ISC delivers services via Partners

@ a Glance

ISC group, 2012

• ISC trains partner Field Engineers• OEM/Third Party Service Provider then provides on-site engineers• ISC delivers parts + Help Desk• 2nd- and 3rd - level support• Professional Services – systems optimization• Sole focus = Strategic Partners

Shared Support Model

• We support over 400 field engineers worldwide• Break-fix support capabilities• A+, N+, Sun- and Microsoft-certified• Engineers trained in customer relationship management• Synchronization of parts & labor• 24 x 7 trouble call reporting• Restore vs. Response. 4 Hr, NBD

Full Support Model

Support Programs

ISC group, 2012

Support Programs

Repair Depot Depot in San Diego Variety of turnaround

times Full QA testing and

documentation Advance Parts

Replacement Contract repair vs. T&M

repair Component-level or

whole-unit repair

Tape Libraries serviced by ISC

Brand Series Series Series

Quantum ATL ACL- series M- series P-series

ADIC Scalar Fastor VLS

StorageTek L-series Timberline Powderhorn

Spectra Logic Treefrog Bullfrog Gator

Qualstar TLS- series RLS-series

Overland LX- series NEO-series

ISC group, 2012

Tape Libraries OEM & Private LabelMFG Dell SUN

HP/Compaq

IBM DEC

Storagetek

STK 9730 T-series

L/20/4080 T-series L-Series

L180/700 L-Series L-Series MSL-Series

Overland Data

All units L-Series MSL-Series

Adic

Fastor Series

T-Series

Scalar 100

T-Series ES-Series

Scalar 1000

38XX

ATL/Quantum

ACL-Series

L-Series ESL-Series TL-Series

P-Series L-Series ESL-Series

Tape Drive ManufacturersQuantum HP Sony IBM Seagate Exabyte STK

AIT X

DDS X X X

DLT X

DTF X

LTO X X X X

M1 X

M2 X

SAIT X

SDLT X

VXA X

3490 X

3590 X

4480 X

4490 X

9490 X

9840 X

9940 X

89XX X

8XXX X

Disk Array’s Serviced by ISC

Brand Series Series Series Series Series

EMCCX300, 400,

500, 600, 700CX3-10, 20,

40, 80

DellPV200, 600,

700

Hitachi 92XX 95XX 99XX USP

HPEVA3000,

4000, 5000, 6000, 8000

XP

IBM 17XX 21XX 35XX 71XX 93XX

Net Apps C1XXX FXXX FAS RXXX FCX

SUN/STK FLX DXXX 99XX BXXX

ISC group, 2012

Remote Monitoring & Maintenance tool for Hitachi, HP and SUN 24/7 protection of critical

information systems Monitors systems

constantly and notify the ISC-Monitoring center when assistance is needed

Daily Heartbeat check Remote trouble shooting Proactive parts and FE

dispatch Increases the chances of

winning contracts

ISC-CHS© - Call Home System

HDS at the ISC LabISC group, 2012

Hitachi / HP / SUN equivalents

Hitachi Sun HP

9910 Sun StorEdge 9910 XP48

9960 Sun StorEdge 9960 XP512

9970V Sun StorEdge 9970 XP128

9980V Sun StorEdge 9980 XP1024

USP Sun StorEdge 9990 XP12000

USPV Sun StorEdge 9990V XP24000

USPVMSun StorEdge 9985V

XP20000

NSC55 Sun StorEdge 9985 XP10000

ISC-CHS© Remote Monitoring available for all units

ISC group, 2012

ISC-CHS© - Call Home System

Remote Monitoring & Maintenance tool Oracle SL8500 24/7 protection of critical

information systems Monitors systems

constantly and notify the ISC-Monitoring center when assistance is needed

Daily Heartbeat check Remote trouble shooting Remote site survey Proactive parts and FE

dispatch Increases the chances of

winning contractsISC group, 2012 SL8500 at the ISC Lab

STK Silos

• 4410, 9310 & 5510 silo complete maintenance program• 4410 to 9310 and 9310 to 5510 upgrades• Silo decommissioning• Silo relocation• LMU critical hard drive cloning• ISC maintains silos in the USA, Europe• Hands on silo training available at ISC facility in San Diego, CA

L5510 silo assembly at ISC labs

ISC group, 2012

Joel Chait

Director of Sales

joel.chait@iscgroupllc.com

858 573-8600 Ext 161

619 972-6117 Cell

858-573-6100 Fax

San Diego, CA

USA

Always Available

ISC group, llc 2010