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This talk on structured wiki use was held at the XP2010 conference in Trondheim, Norway on June 3rd, 2010, and again at JavaZone in Oslo, Norway on September 9th, 2010. A video of the talk at Javazone is available here (2nd talk, beginning at 11:20 minutes): https://vimeo.com/album/1685213/video/28614891 This was the abstract for the talks: "The city administration of Oslo, Norway, has recently introduced the Atlassian Confluence enterprise wiki to be a collaborative multi-tool for addressing several of their challenges with internal project management and organizing information. In light of this effort this talk will consider some of the benefits of taking a structured approach when adopting such grass-roots knowledge management tools, and how Confluence in particular is well suited to this type of tasks due to its powerful plugin-framework."
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Is the grass greener for wiki users?On using wiki technology as a collaborative multi-tool in project management
Is the grass greener for wiki users?
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XP2010 conference, June 3rd 2010
Svein-Magnus SørensenBusiness Analyst
Twitter: @SveinMagnushttp://slideshare.net/sveinmagnus
Is the grass greener for wiki users?
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Wiki use: A difficult balancing act
Regulatedknowledge-
management
Grass roots knowledge-
management
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1. Flexibility• Plugins can support many different activities
• Change is easily implementable, by anyone
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3 advantages of wiki usage
http://www.flickr.com/photos/nephiel/2089874718/
2. Wide participation
• Everyone can contribute their own way
• Contributing foster a feeling of ownership
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http://www.flickr.com/photos/mrtopf/1541527579/
3. Collective quality control
• Fewer bottlenecks for corrections
• Ownership causes responsibility for quality
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http://www.flickr.com/photos/woodsm/3144023101/
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Is the grass greener for wiki users?
Case study: The City of Oslo implements wiki-technology
for critical project management tasks
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First: Wiki use at the city administration
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Next: Using wiki spaces for projects …
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… but getting negative reactions.
”Når de gjelder prosjektadministrasjon og aktiv dokumenthåndtering, er vi som prosjekt skeptiske til verktøyenes egnethet. Verktøyene ser ikke ut til å være laget for prosjektbasert dokumentadministrasjon, som for eksempel mulighet til å se hvem som jobber med et dokument og mer avansert versjonshåndtering med historikk. Dette oppfatter vi som en risiko i et prosjektet med mange deltaker som til tider vil jobbe i samme dokument, og med et påfølgende stort behov for fleksibilitet i dokumentasjonshåndteringen.”
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Redoing wiki-based project management
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Atlassian Confluence Enterprise wiki
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• Scaffolding
• Reporting
• Page approvals
• Linking / Visibility
• Custom Space User Management
• Gliffy, Wikipower, Metadata
• Checklists, Ad-hoc workflows
• Chart, Copy Space
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With a powerful plugin framework
and an active developer community
• Community Bubbles
• Theme Builder
• Content Formatting
• Label Tools
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Bob Swift
5 learning outcomes
and considerations
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http://www.flickr.com/photos/tonz/468393416/
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1. Collaboration is not about technology
http://www.flickr.com/photos/saphirai/2999536301/
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2. User ownership and participation is essential
http://www.flickr.com/photos/adactio/1259245482/
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3. Strive for simplicity and modular tasks
http://www.flickr.com/photos/minxlj/2468654950/
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4. Have influential sponsors in management
http://www.flickr.com/photos/proimos/4045973322/
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5. If you fail, dare to try again… and again!
http://www.flickr.com/photos/nickrussill/377531735/
Now, is the grass really greener for wiki users?
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http://www.flickr.com/photos/maxelman/2246217877/
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http://www.flickr.com/photos/slava/496607907/
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