Logistics and Program Management Services

We provide information communications and technology services to our clients enabling them to identify, implement and manage the best solutions for their business

Our Mission

Services Overview

• Invictus Converged Solutions offers a complete set of World Class Support Programs such as:

• Deployment Services–Implementation/Site Readiness–Staging & Test–Remote Install Support and Project Management

• Maintenance & Support–24x7 Telephone Support–Trouble Tickets–Parts Replacement, Spares and Logistics Management–Onsite Labor Services

• Network Management and Monitoring–NMS Implementation–Monitor and Restore–Network Management and Fault Resolution–Analysis and Review

• Multi-vendor/Multi-technology - Legacy-to-Converged Networking Environments

• Customized Maintenance and Support Offerings

Converged Networks supporting Voice, Data & Video are an increasing

requirement in organizations of all sizes.

Converged Network Technologies are diverse

and can be complex.

Many organizations utilize technology from multiple

manufacturers

Services Suite

Capabilities

Problem Resolutio

n

Problem Determinati

on

Remedial Maintenance

Real Time Network Monitoring

Performance Mgmt & Capacity Planning

Partner Coordination

Single Point

of ContactSupp

ort

Project Management

Spares & Logistics

Technical Support

Implementations

7x24 Availability

Service Delivery Platform

• Professional Services Delivery Engine Offering a Strong Services Portfolio to directly impact your bottom line

• World Class Service Delivery Systems

• Thousands of Sites Under Service Contracts

• Delivering Services and Support Solutions Since 2005

• 24X7X365 Support Center

• Thousands of Field Services Resources in North America and Select International Markets.

Our Resources

• Multi-Vendor/Multi-Technology Support• ~8500 People in our Organization (including Services)

– Utilize In-House Resources and Contracted Authorized Service Partners (ASPs)

– 3 Tiered Technical Field Resources• Field Resources – Approximately 100 including

dedicated/onsite staff and geographically assigned Field Techs• Partner Network – Approximately 400 Technicians who are

contracted on a Regular Ongoing Basis• Extended Partner Network – Over 8,000 Field Technicians and

Specialists contracted on an ad hoc basis

• Over 100 Depot Locations in the US and Canada• 24/7 Management Service Center

Customers

Logistics & Parts

Field Service

Remote Logistics Centers- Depot Repair- Replacement Parts On Site Within 4 hours

- Network Monitoring & Management- 7X24 Remote Diagnostic Support- On-Line Problem Resolution

Managed Services Center

DELIVERY

Support

• Efficient use of Personnel & Spares Pool

On-Site Field Engineer Support• Multiple Technical Pools & Specialties• Numerous Service Delivery Partners• Nationwide Support

Services Value Proposition

• Ongoing Expense & Budget Reductions– Cost of Downtime

• Internal Personnel Utilization• Distributed Multi-Vendor/Multi-Technology

Networks– Technical Expertise on Specific Technologies and

Products– No One Supplier Supports Everything– Invictus contracts with Multiple Suppliers so you don’t

have to– Reduce Training Time and Expense

• Invictus takes accountability for your network

problems• Invictus provides ubiquitous service to users of IT

systems as your Single Point of Contact (SPOC)

The Invictus Difference

• Support for all the components and technologies: software and hardware

• Investment in facilities, tools and test equipment necessary to solve your problems

• Extremely well qualified people– CCIE’s, MCSE’s, Sun Certified engineers

• Broad coverage– U.S. and Canada– Select International Markets

• Hardware independent• Vendor/Technology Neutral

Spares Depots (Red)7x24 Spares & Logistics Centers

Field Service Areas (Blue)Field Technical SupportSelected Tech Database

North American Coverage

Staging, Integration & Test Services

• 11,000 Sq Ft Network Assurance

and Test Facility

• Verify Design

• Net Refresh

• Configuration and Programming

• Testing

• Logistics & Inventory Management

• Complete Documentation

• Coordinated Delivery & Installation

• Reporting to ensure SLA compliance

Net Refresh Project Profile

Tech Refresh Sites800+ sites US & Canada

• Site Surveys• Branch Network Inventory• Cable Cleanup• Router/Switch Upgrades• POS device Upgrades• Frame, DSL to MPLS Migration

Customized Solutions

• Onsite Staffing

• Hot Spares

• Preventative Maintenance

• Remote Online Diagnostics and Repair

• Logistics and Parts Support

• Onsite Support up to 7x24x365

• First Call Help Desk Support Through Total Support

Client Support Center

• State-of-the-Art Managed Support Center (MSC)

using Field Point Call Handling Software for

Management and Dispatch

• 24 Hours Per Day/7 Days Per Week Operation

• Dispatch Call Management

– Total Call Ownership

– Performance Reporting

• Oracle Database Supported Knowledge Base

Technical Competence you can Trust

• Remote Diagnostics Specialists available within 15

minutes of a Customer Call

• Trained and Certified Engineers to Troubleshoot

your issues

• Simple, SPOC interface into all services

– Call Management

– Remote Repair

– Network Monitoring

– Management Escalation

Partner with Us!

• Complete life-cycle based plan for support of your IT Infrastructure

• Comprehensive, customized solutions based on a complete understanding of your business, technology and support requirements

• Multi-vendor/Multi-technology

• Financial strength and stability based on sound business principles of operation

• World class service infrastructure

Thank You