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Customer SuccessAn Overview
IntroducingCUSTOMER SUCCESS
Hello, my name is Lincoln Murphy I am the Growth Architectfor Winning by Design
@LincolnMurphy
We are in it
together
The purpose of business is to create and keep a customer.`
Desired OutcomeCustomer Success is when customers achieve their
interactions through with your companytheir Lincoln Murphy
DESIRED OUTCOME
REQUIRED OUTCOME
APPROPRIATE EXPERIENCE
Purpose Customer Success as a
Desired Outcome!
Adoption Expansion Advocacy Retention
Copyright 2016 Sixteen Ventures. All Rights Reserved.
Customer Success as a
Purpose
Customer success management is the proactive orchestration of the customers journey toward the ever evolving desired outcome
Lincoln Murphy
customer success management
customer relationship managementreal
Customer success is
businesseveryones
Creating the
ultimatecustomer success strategy
Customer Segmentation
Customer Segmentation per Product
Desired Outcome Mapping
Success Milestones
Success Milestones
Logical Account Expansion
Customer Driven Growth
Workshop pre-work assignment
desired outcomemapping
Thank You
IntroducingCUSTOMER SUCCESS
You are awesome. Thank you for attendingYou can learn more about me at http://sixteenventures.comAnd contact me via [email protected]
@LincolnMurphy