Intranet In A Box Webinar - June 2013

Creating a Visually Rich and

Personalized WebCenter-Based Personalized WebCenter-Based

Intranet in 60 Days – or lessIntranet in 60 Days – or less

Fishbowl Solutions Intranet In A Box

Agenda

About Fishbowl Solutions

60 Days to a LIVE Intranet60 Days to a LIVE Intranet

Customer Successes

Current Intranet Challenges & Business TrendsCurrent Intranet Challenges & Business Trends

Fishbowl’s IIAB Objectives

Holistic Content ManagementHolistic Content Management

Intranet In a Box – Definition, Architecture, Components

DemonstrationDemonstration

Why Intranet In A Box?

Q & AQ & A


100+ deployments in last 2 years

Focused on portals & content management since 1999Focused on portals & content management since 1999

Solutions offerings & value-add components for Solutions offerings & value-add components for

Oracle WebCenter

Oracle Specialized Gold Partner for WebCenter Oracle Specialized Gold Partner for WebCenter

Content & WebCenter Portal


WebCenter Mobile User Experience Design

SharePoint Integration Google Search Integration SharePoint Integration Google Search Integration

IIAB: 60 Day Intranet Deployment

Analysis & Scoping

LaunchUI IntegrationFramework Development

Branding & Design

Installation,Configuration &

TestingTesting

Technology Audit; Discuss Requirements

Creative discussion; In-house or Fishbowl

Code & Architecture Development

Integrate corporate branding & design

DAYS 1-3

Install Content & Portal Bundles; Load Testing

DAYS 7-10 DAY 45-60DAYS 3-5 DAYS 5 -7 DAYS 10-45

Live Site!

DAYS 1-3 DAYS 7-10 DAY 45-60DAYS 3-5 DAYS 5 -7 DAYS 10-45

Case Study: University of Pretoria

Customer Profile:

South African Research University with over 1800

academic programmes

Leading research university in South Africa

Solution Summary:

Staff and Faculty Intranet supporting 4,500 usersStaff and Faculty Intranet supporting 4,500 users

IIAB framework menu, content integration, and portal templates

Business Drivers:

Part of an organizational infrastructure upgrade

Replace multiple outdated intranets with single intranet that aligns with corporate branding

Enable business groups to easily contribute content & improve users’ ability to search and find

information information

Customer Benefits:

Content refreshed more often due to easy end-user contribution

Easily find info on university committees, teaching resources, applications, dining menus, etc.



Case Study: Healthcare Provider

Customer Profile:

US Health care provider serving over 1.4 million people

12,000 employees and $1.5 billion in revenue

Solution Summary:

Corporate Intranet supporting 10,000 users

IIAB framework menu, content integration, and portal templates,

with integrated Google search “We’re thrilled with the with integrated Google search

Business Drivers:

Replace multiple, outdated intranets with single intranet that

aligned with corporate branding and messaging

“We’re thrilled with the

work that Fishbowl has

done to make our Intranet

site more user-friendly. The

customized, easy-to-use aligned with corporate branding and messaging

Enable business groups to easily contribute content

Improve users’ ability to search intranet for information

Increase use by providing personalized experiences

customized, easy-to-use

site is a huge improvement,

and our employees are

now able to search for

information they need

Customer Benefits:

Content refreshed more often due to easy end-user contribution

Easily find info on benefits, events, news, policies, etc.

information they need

more easily and stay up-to-

date on the latest news and

events.”

Manager Manager

Employee Communications

Intranet Challenges And Business Trends


Intranet Challenges And Business Trends

Current Intranet Challenges

Difficult to use/contribute content– Not well categorized– Not well categorized

– Hard to navigate

– Inefficient and inaccurate searches

Few Incentives to use/contribute content– What’s in it for me?

Do not support specific roles/responsibilities– No personalization

Low adoptionLow adoption

Enterprise Intranet Evolution

information self enterprise

bu

sin

ess

va

lue

Distributed Contribution,

Integrated Applications,

Personalization

directory

self

service

enterprise

intelligence

bu

sin

ess

va

lue Personalization

Employee

Self Service

bu

sin

ess

va

lue

Welcome

page with

company

information

Corporate

newsletter

Employee help

Self Service

Advanced

Application

Integration

Bulletin board –

basic company

communications

Employee help

desk and

directory

time

1990 2000 2010

Business Trends

Reduce Cost & Complexity– Onboarding– Onboarding

– Reduced Training

– Employee Self-Service

Quick & Measurable ROI– Increased Time to Value– Increased Time to Value

Enhanced Corporate Communications– Internal Branding– Internal Branding

– Employee Engagement

– Employee Retention– Employee Retention

Successful Intranets: What’s Needed

Make work and tasks easier– Tools and resources– Tools and resources

Freely shares understanding of business issues, standards, and best practicesstandards, and best practices– Onboarding

Removes organizational complexitiesRemoves organizational complexities– Size, locations, type (government/public)

Empowered employees– Easily consume and contribute content

Fishbowl’s IIAB Objectives

Consume Increase sites visits and overall interactionConsume

Contribute

Increase sites visits and overall interaction

Contribute Empower users to share high value information.

Right content. Right time. Right audience.Personalize

Increase ECM Value Further leverage WebCenter investments.

Quick Time To Value

From:

We have WebCenter.

To:

We have WebCenter. We have WebCenter.

What now?

We have WebCenter.

What’s next?

Software & Services Offering To Design,


Software & Services Offering To Design,

Build and Deploy Oracle Webcenter-Based

IntranetsIntranets

What is Holistic ECM?

Fishbowl Consulting Methodology

Help Customers leverage WebCenter FMW as Infrastructureas Infrastructure

• Single Source of Truth

• Integrate with back-officebusiness applicationsbusiness applications

• Secure Content Acrossthe Enterprise

• Leverage Workflow to increase process efficiencies

• Single repository layer for content • Single repository layer for content distribution and publication across multiple channels

• Aggregation of applications, content, • Aggregation of applications, content, data and user experience

Rolling out “Holistic ECM”

Information Strategy

Roadmap & Governance

ImplementationStrategy Governance

Implementation

Info

rma

tio

n S

tra

teg

y • Identification

• Audit

• Collection

Ro

ad

ma

p &

Go

vern

an

ce • User Experience Roadmap

• Technology

Imp

lem

en

tati

on • Services &

Products

• Spaces \ Portal

Info

rma

tio

n S

tra

teg

y

• Collection

Ro

ad

ma

p &

Go

vern

an

ce

• Technology Roadmap

• Governance

• Scoping

Imp

lem

en

tati

on

• Spaces \ Portal

• WCM \ Sites

• Content

• Intranet Framework

Info

rma

tio

n S

tra

teg

y

Ro

ad

ma

p &

Go

vern

an

ce

Imp

lem

en

tati

on

Framework

• GSA Integration

• SharePoint Integration

• MobilityRo

ad

ma

p &

Go

vern

an

ce

• Mobility

IIAB: Defined

WebCenter Spaces

– Page templates

skins within Spaces containerskins within Spaces container

– Profiles and calendar

– Taskflows

– Pages for topic, article, site section, search

– Megamenu via content and reusable

WebCenter Content

– Enables distributed content contribution– Enables distributed content contribution

– Create, review, re-use

– Metadata (initial + custom)

– Profiles

Intranet

– Profiles

– Pick list code

Personalization DrivenPersonalization Driven

– Employer, Type, Role, Location

WebCenter Content Profiles

Driving Navigation and Structure

– Category, Sub Category, Topic– Category, Sub Category, Topic

Driving Site ContentDriving Site Content

– Topic and Article

Driving Specialized ContentDriving Specialized Content

– Home page banner, news, quick links

Customer specific profiles to drive document contributioncontribution

Metadata Model

Standard out of the box

Navigation structure fields

– Site section

– Category

– Sub Category– Sub Category

Personalization fields (starting point)

– Employer

– Type

– Role

– Location– Location

Multi-Language and Space

New fields defined as part of the engagement

IIAB: Components Overview

Landing Page:Category:

Main Menu:

1

2

Topic:

Sub-Category:2

3

Article:

Contact Info:

Mega Menu:

Article:

Related Info:Related Info:

Components: Landing Page

Rotating News

Footer

Components: Home Screen & Mega

Menu

CategoryMain Menu

hover over

1 1 1

Lorum Ipsum

Lorum Ipsum dolor

Lorum Ipsum dolor sit amet

Lorum Ipsum

Lorum Ipsum dolor

Lorum Ipsum dolor sit amet3 3

Lorum Ipsum

Lorum Ipsum dolor

Lorum Ipsum dolor

3

1

Lorum Ipsum

Lorum dolor

+ Sub Category 1

Lorum Ipsum

Lorum Ipsum dolor

Lorum Ipsum dolor

1


Lorum Ipsum


Lorum Ipsum dolor


Lorum Ipsum

Lorum Ipsum

3 3Lorum Ipsum dolor+ Sub Category 1

+ Sub Category 2

Lorum Ipsum dolor

Lorum Ipsum

Lorum Ipsum dolor sit

Lorum Ipsum dolor

2Lorum Ipsum dolor

3

Sub-Category

2

3

Topic web content, link or document

Sub-Category

Components: Hub or Gateway View

Main Menu Click

1

Category

2

3 Sub-Category


3

Image tied to a CategoryImage tied to a Category

Hub or Gateway View - Expanded

Main Menu

Click

1

Category

2

Image tied to

a Category2

Sub-Category

a Category

3


Topic Screen

Peer Topics– form

left navigation

Contact Info

Related content

Topic Web Content

Related content

Topic Web Content

Topic Screen – cont.

Topic Screen – Cont.

Links to other Articles,

internal and external

web sites, documents

and images.and images.

Category and Subcategory Items

1

Intranet

Personalization tagsPersonalization tags

22

Intranet

Personalization tags

Topics and Articles (web, link, docs)

Intranet

Personalization

Web content (HTML)3Intranet

Personalization

tags

Personalization Tags

Related article(s) \ Documents

Customize for Better User Experience

Landing Page design \ Overall UX

Additional page layouts and snippets of web contentAdditional page layouts and snippets of web content

Integrated ckEditor

Popup dialogs to select metadata valuesPopup dialogs to select metadata values

Search portlets for targeted content

Further integration with Further integration with

Spaces features

Templating for richer interactionTemplating for richer interaction

Website Design Services

Oracle WebCenter Web Design – Reusable templates

– User Interface skinning

– REST API

– HTML5– User Interface skinning

– ADF Mobile

Responsive Web Design

– HTML5

– CSS3

Responsive Web Design– One template automatically

adjusts for desktops, tablets,

and smartphonesand smartphones

– Leverages CSS3, HTML5,

and JavaScript

Flexible Engagement Model:Flexible Engagement Model:

– Work directly with customers to

design templates

– Collaborate with third-party – Collaborate with third-party

design agencies

Personalization/Impersonation

UserProfileBean handles:

– Custom user attributes– Custom user attributes

– Lookup for arbitrary user

PersonalizationBean handles:

– Impersonation engine– Impersonation engine

Personalization Via Metadata

4 Types of

Personalization

• Employer

• Type

• Role

• Location

Intranet

Content can be

“tagged” with 1 or

more indicators

that match “who is

• Location

that match “who is

logged into the

site” to target

content specific to

them. them.

* All check-in screens allow for the tagging of content.

Related Content

User controlled list of related content items

Handled as a metadata fields with a custom Handled as a metadata fields with a custom

search popup dialog

Displayed on a topic or article detail pageDisplayed on a topic or article detail page

Can be links, document, topic or article web

contentcontent

Contacts

User controlled list of contact information

Tie directly to topic or article web content pages

Manage via profiles and pick lists

Handled as a metadata fields with a custom search popup

dialogdialog

Displayed on a detail page

Examples:Examples:

Distributed Contribution

Step Who performs

Main Menus added to WebCenter AdminMain Menus added to WebCenter Admin

Site Section added to UCM drop down Admin

Add Level 1 – Categories Selected ContributorAdd Level 1 – Categories Selected Contributor

Add Level 2 – Sub-Categories Selected Contributor

Add related content (documents etc…) Any Contributor

Add Contacts Any Contributor

Add Topics (detail pages) Any Contributor

Related Topics , Articles, Content and Contacts as desired Any ContributorRelated Topics , Articles, Content and Contacts as desired Any Contributor

IIAB: What You Need

Oracle WebCenter Spaces \ Portal

Oracle WebCenter ContentOracle WebCenter Content

Fishbowl Intranet-In-A-Box Jump-Start Services \

FrameworkFramework

Fishbowl Portal Integration Suite Component

Recommended Fishbowl Components:Recommended Fishbowl Components:

– Advanced User Security Mapping

– Workflow Solution Set– Workflow Solution Set

– Subscription Notifier

– Google Search Appliance Connector*

*Requires Google Search Appliance

Themes the Framework Supports

Intranet

– Central engagement location for internal – Central engagement location for internal

resources

MicrositeMicrosite

– Subset of the intranet, leveraging the same

frameworkframework

Collaboration Site

– Organic collaboration with WebCenter Spaces – Organic collaboration with WebCenter Spaces

capabilities but still tie in main look and feel back

to the intranetto the intranet

Architecture

WebCenter Spaces Intranet WebCenter Spaces

Organic CollaborationFishbowl Intranet In a Box Framework

WebCenter

Content

Items

DiscussionsWebCenter Spaces

Portal templates:

• Landing page:

Snippet or search Portlets

E2.0 Capabilities Events / Calendar

Snippet or search Portlets

• Topic Page

• Content page

Content from various

internal team spaces can be

Your team has a team

space for Collaboration

where they share

documents.

They can surface

specific documents

internal team spaces can be

stored in UCM and surfaced

on the appropriate intranet

pages for wider audiences.

Shared Resource Catalogue

Includes Portal Integration Suite

specific documents

onto their public portal

page.

Micro sites

Framework extends to

WebCenter Content

Framework extends to

easily create micro sites

or multiple intranets

Site Access ViewM

icro

sit

e S

pa

ces

tem

pla

te

ba

sed

off

th

e I

ntr

an

et

Po

rta

l

Intranet

(Standard Mega Menu)

Mic

ro s

ite

Sp

ace

s te

mp

late

ba

sed

off

th

e I

ntr

an

et

Po

rta

l

Co

llab

ora

tion

Sp

ace

s

ba

sed

off

Micro Site 1

(site specific mega menu)

Collab Site 1

(reuse of standard mega menu)

Mic

ro s

ite

Sp

ace

s te

mp

late

ba

sed

off

th

e I

ntr

an

et

Po

rta

l

Co

llab

ora

tion

Sp

ace

s

ba

sed

off co

llab

site te

mp

late

Collab Site 2


Collab Site 3

Micro Site 2


Micro Site 3

Mic

ro s

ite

Sp

ace

s te

mp

late

ba

sed

off

th

e I

ntr

an

et

Po

rta

l

Co

llab

ora

tion

Sp

ace

s

site te

mp

late

Collab Site 3


Collab Site 4


Micro Site 3


Micro Site 4


WebCenter Content

(site specific mega menu)(site specific mega menu)

Differentiators

Multi-Site Management

– Leverage multiple spaces with same framework– Leverage multiple spaces with same framework

– Metadata additions (xSpaceName)

– Parameter (CustomNavigationSpaceName)– Parameter (CustomNavigationSpaceName)

Multi-Lingual

– Custom resource bundle– Custom resource bundle

– Translation bundles stored as UCM content by Space

– Parameter (UCMTranslationBundleID)

Internet \ Extranet

A Framework for What’s Next

Surface Data from other Sources– OBIEE, E-Business Suite

• Dashboards, Reports • Dashboards, Reports

Utilize Common Development Tools & Technologies– Application Development Framework (ADF)– Application Development Framework (ADF)

– JSR-286 portlets

Leverage and extend investmentsLeverage and extend investments– Oracle Database

– Exadata

– Search– Search

– Single Sign-On

(Half) Million Dollar Question

Couldn’t we just use SharePoint? Yes, but…

Source: InfoTrends – SharePoint 2010 Cost of Ownership: Expect the Unexpected – How Oracle WebCenter Lowers Cost for User Engagement Solutions

DemoFishbowl Solutions Product DemonstrationFishbowl Solutions Product Demonstration

Benefits Summary


Benefits Summary

IIAB: Value Drivers

Line Of Business IT

• Increased control/governance

• Scalability

• Leverage existing architecture

• Easy contribution and consumption

• Blend of Internal/External Content

• Personalization • Leverage existing architecture

• Integration with Existing Systems

• Personalization

• Integration with Daily Tools and

Tasks

Why IIAB?

Quick Time to Value60 days or less for standard intranet jumpstart

Quick UptimeQuick Uptime– Quick & easy micro-site creation/duplication

Lowers total investmentLowers total investment– Reusable/repeatable framework

– Familiar design and deployment patterns– Familiar design and deployment patterns

Empowered Users– Contributing non-IT users can easily create and

change both the navigation and the contentchange both the navigation and the content

Holistic ECM– Enterprise vs. Departmental– Enterprise vs. Departmental

IIAB: 60 Day Intranet Deployment

Analysis & Scoping

LaunchUI IntegrationFramework Development

Branding & Design

Installation,Configuration &

TestingTesting

Technology Audit; Discuss Requirements

Creative discussion; In-house or Fishbowl

Code & Architecture Development

Integrate corporate branding & design

DAYS 1-3

Install Content & Portal Bundles; Load Testing

DAYS 7-10 DAY 45-60DAYS 3-5 DAYS 5 -7 DAYS 10-45

Live Site!

DAYS 1-3 DAYS 7-10 DAY 45-60DAYS 3-5 DAYS 5 -7 DAYS 10-45

Fishbowl Summer Webinar Series

ECM on the Go: A Quick Start iPad Application

for Mobile Content Managementfor Mobile Content Management

– June 14th, 12pm CST

Preview Fishbowl's SharePoint Connector for

Oracle WebCenter Version 2.0 - Beta

Customers Wanted!Customers Wanted!

– June 21st, 12pm CST

register: register:

fishbowlsolutions.com/news

Contact Us

web: fishbowlsolutions.com email: [email protected]

phone: +1.952.465.3400 blog: cfour.fishbowlsolutions.com

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