Intel 2015 ASUG Presentation on NetWeaver Business Client and SAP Screen Personas

How Intel Delighted Users, Customers and

Employees with a new SAP User Experience

(UXP1459)

Lavaughn Urbano (IT Capability Engineer)

Bala Suresh (IT UX Program Manager)

Twitter:#ASUG

Copyright © 2015, Intel Corporation. All rights reserved.

Legal Notices

This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Software and workloads used in performance tests may have been optimized for performance only on Intel microprocessors. Performance tests, such as SYSmark and MobileMark, are measured using specific computer systems, components, software, operations and functions. Any change to any of those factors may cause the results to vary. You should consult other information and performance tests to assist you in fully evaluating your contemplated purchases, including the performance of that product when combined with other products.

For more complete information about performance and benchmark results, visit www.intel.com/benchmarks

Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries. * Other names and brands may be claimed as the property of others.


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http://www.intel.com/benchmarks


User Testimonials

Love the look of the screens

Less chance of

Errors !

No Cons

When can we roll this out to

everyone??

PLEASE DON’T TAKE THIS AWAY !

How did we get here? ….


Agenda

• In the beginning….

• Partnering with Users

• Benefits Realized

• Lessons Learned and Tips & Tricks

• Productivity Measures and metrics

Takeaways• You CAN improve the SAPGUI UX

• Derive Business Value and

Productivity improvements

• Take another look at NWBC and

SAP Screen Personas


In the beginning….

End User Experience

SAP & other IT tools are difficult to use

Too many tools/apps needed to get the job

done

Functionality does not work the way I work

Not intuitive!

IT Reservations

• IT focuses on technical capability

• IT perceives that capability trumps usability

• Cost of New software (product, licenses…)

• Focus on User Experience and User Interface

reduces throughput

Hence, not many innovations

…..until now……


IT Usability Assessment

• Enterprise Application UX Satisfaction is currently poor and trending down

• Majority of UX low-scoring apps are Off-the-shelf solutionsour investments to improve UX are not focused here

• Users rank user experience attributes as top priority for productivity and satisfaction

A comprehensive User Experience Strategy was needed


Strategy

Approach

Enterprise Biz Apps UX Strategy and Approach

Optimize UX through

tools and solutions

Provide Stronger UX Foundation

-

Targeted Partnerships to Improve

Apps

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Gather

Ideas

Prioritize & Develop

POCs and Pilots

Showcase to User base

Incorporate into Roadmap

Partnering with Users to Improve User Experience

Vision and Goals:

• Find ways to make SAP easier to use

• Quick wins inspire more ideas

• Delight the Users, but show Business value to Customers

Approach:

Champion the user


Priorities, Focus areas and Value

Focus Area Value drivers Remarks

NWBC with Side Panels*

Increase Productivity and Efficiency (reduced error rate)

Resonated with the users right away

Single Sign On Increase Productivity and Efficiency

SAP Personas*

Productivity, Efficiency, Reduced Learning Curve

Currently working with HTML Based Personas 3.0, looking forward to NWBC

Theme Design*

Consistent look and feel

Mobility POC Productivity, Efficiency, Reduced Learning Curve

Shipment Status

Usage Analytics Faster ticket resolution and issue reduction

Pre Explore

Fiori POCs*

Productivity, accessibility Procurement and Manufacturing

* No additional Licensing Required


NWBC Wins

• Side Panels!

Side Panels across systems with Parameter Passing (Single Sign On)

Preexisting web based apps within Side Panels with Parameter Passing

SAP Native Transactions as Side Panels

URL and Web Dynpro Side Panels

• Seamless direct entry to a txn via pinned Tabs

• Type Ahead functionality giving visibility into the SAP Backend

• Functionality is available in tabs instead of individual sessions

• Clean Look and Feel – Corbu

You CAN improve the SAPGUI UX


SAP Screen Personas 3.0 (Build On Top )

Flavors do not

touch the native

SAP transaction code

(Simple, Coherent,Delightful)

Goal 3 Screens or less for user tasks


NWBC Side Panels &

SAP Screen Personas 3.0Demo

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Over

237

Side Panels

in

Production


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UX Benefits Users Customers IT Employees

User Satisfaction (Unified UI, ease of use)

Productivity:

Learning curve

Time per transaction

Error Rate

Quicker log on -- Single Sign On

Cost of doing

business

Efficiency

IT’s own Productivity

improves

Faster Implementations

Faster time to market

Low Risk (Users can revert to SAPGUI)

Alleviate Ergonomic Issues


Articulating Business value of User Experience to Customers*

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UX Productivity Tracker

0 hrs

12,649 hrs

25,000 hrs 2015

2014

YTD

Description User base Savings (Hrs/wk)

Savings (Hrs/year)

ECC pilot 6 0.75 234

Warehouse Side panel rollout 60 0.33 1,040

Sales Analyst Side panel rollout 227 0.75 8,853

SCM Side panel pilot 11 1.00 572

IT as Users (75 SAs, 75 ADs) 150 0.25 1,950

Tracked in CIO’s Top Ten Productivity items

Side Panels giving back

1 workweek/year for around ~330 users

* Intel observed results in Intel specific environments


Lessons Learned

• Make Business Value the Centerpiece of the User Experience Strategy

• User Centered Design thinking and expertise helps

• Pick people with passion and dedicate User Experience champions

• Focus groups: Engage End-users and develop a working relationship

• Observe users in action and their workflow

• Informed Risk-taking: Land in Production for before & after comparison

• Measure throughput before & after

• Capture testimonials and lessons learned

• Acknowledge and publicly recognize IT and End-user team for their efforts

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Challenges with Positioning NWBC as a SAPGUI replacement

• Test Automation

• Benchmarking

• Embedded IE Browser within NWBC and Compatibility

• Managing Side Panels

• SAP Support via OSS Messages

• Support Infrastructure

• Enabling NWBC for all environments


Session Evaluation

Feedback

Please complete a session evaluation for this session! Help us learn from this session.

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Takeaways• You CAN improve the SAPGUI UX

• Derive Business Value and

Productivity improvements

• Take another look at NWBC and

SAP Screen Personas


2014 Intel IT Vital Statistics

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>6,065 IT employees50 global IT sites

>106,000 Intel employees1

170 Intel sites in 66 Countries

61 Data Centers(91 Data Centers in 2010)80% of servers virtualized(42% virtualized in 2010)

>119,000+ Devices100% of laptops encrypted100% of laptops with SSD’s>53,700 handheld devices

164 mobile applications developed

Source: Information provided by Intel IT as of Jan 20151Total employee count does not include wholly owned subsidiaries that Intel IT does not directly support



Getting Started & Useful links

NWBC Help:

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5b13bf97817513e10000000a42189b/content.htm?frameset=/en/c7/e9391ee7c54728a59e5354f85c207

d/frameset.htmhttp://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5bdc6497817511e10000000a42189b/content.htm

It is possible to add Side Panels directly to Web Dynpro Applications:

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/54/976562e409465eb7c01b56c4b0eb6d/content.htm

SCN:

http://scn.sap.com/community/netweaver-business-client

http://scn.sap.com/community/web-dynpro-abap/blog/2011/10/09/chips-pagebuilder-and-the-side-panel--part-1


Julie Plummer blogs:

http://scn.sap.com/community/netweaver-business-client/blog/2014/05/07/when-to-use-nwbc--and-when-you-really-shouldnt

http://scn.sap.com/docs/DOC-34889 NWBC: Side Panels, POWLs and Web Dynpro ABAP

http://scn.sap.com/docs/DOC-47968 Connecting 2 Backend Systems, Part Two: Trusted Relationship

Key Takeaways: NWBC & Side Panel are two “free” technologies ready for you to use right now to improve UX

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5b13bf97817513e10000000a42189b/content.htm?frameset=/en/c7/e9391ee7c54728a59e5354f85c207d/frameset.htmhttp://help.sap.com/saphelp_nw73ehp1/helpdata/en/4c/5bdc6497817511e10000000a42189b/content.htm

http://help.sap.com/saphelp_nw73ehp1/helpdata/en/54/976562e409465eb7c01b56c4b0eb6d/content.htm

http://scn.sap.com/community/netweaver-business-client



http://scn.sap.com/community/netweaver-business-client/blog/2014/05/07/when-to-use-nwbc--and-when-you-really-shouldnt

http://scn.sap.com/docs/DOC-34889

http://scn.sap.com/docs/DOC-47968


Learn more about Intel IT’s Initiatives at

www.intel.com/IT

Sharing Intel IT Best Practices With the World

http://www.intel.com/content/www/us/en/mobile-computing/intel-it-mobile-computing-enabling-global-collaboration-paper.html

http://www.intel.com/content/www/us/en/mobile-computing/intel-it-mobile-computing-enabling-global-collaboration-paper.html

Technology

Intel 2015 ASUG Presentation on NetWeaver Business Client and SAP Screen Personas