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Oct 21st, 2014 11 am EST | 4 pm GMT #suyatiwebinar Aircraft Interior Design (Business Use case)

Integration of Saleforce CRM with Docusign

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Page 1: Integration of Saleforce CRM with Docusign

Oct 21st, 2014

11 am EST | 4 pm GMT

#suyatiwebinar

Aircraft Interior Design (Business Use case)

Page 2: Integration of Saleforce CRM with Docusign

Suyati Technologies

Customization

Customize CRM to adapt your company’s existing processes

Improvements for –Efficiency and Effectiveness

Development

Extend Salesforce CRM

Developing other apps on the Force.com platform using Apex, VisualForce

Migration

From Microsoft Dynamics CRM, FileMakerPro, SAP, excel sheets

Database migration via ETLs

like Dell Boomi, DBAmp

Integration

3rd party apps like GoogleDrive, GoogleMaps, MailChimp, ET, DocuSign, Amazon WebServices, BizTalk and Social Media

Page 3: Integration of Saleforce CRM with Docusign

OUR

SPEAKERSrinivas

Bheenanapalli

Technical Architect

Page 5: Integration of Saleforce CRM with Docusign

• Introduction

• Typical Business Model – “Aircraft Interior Design”

• Workflow implementation

• DocuSign

– Installation

– Configuration

– Merging of SF data

– Connect

• Different domains where we can use DocuSign

Agenda

Page 6: Integration of Saleforce CRM with Docusign

Aircraft Interior Design (Business Use case)

Page 7: Integration of Saleforce CRM with Docusign

Introduction to DocuSign

DocuSign provides electronic signature

technology for facilitating electronic

exchanges of contracts and signed

documents between 2 parties

1. What is it ?

Page 8: Integration of Saleforce CRM with Docusign

Introduction to DocuSign

Can be used any industry where

agreement from customer is required

2. Where is it used ?

Page 9: Integration of Saleforce CRM with Docusign

Introduction to DocuSign

a)As an isolated application

b)Integration with SalesForce

c)Microsoft Outlook

d)Microsoft Word

e)Share point

3. How can we use it ?

Page 10: Integration of Saleforce CRM with Docusign

Cabin Seat Slings Baggage Compartments

Carpets Wall Panel Foam

Finishing Materials Firewall Covers HeadLines

Seat Belts Refreshment Centers Insulation

Packages & Services

“Aircraft Interior Design” - Sample website

Page 11: Integration of Saleforce CRM with Docusign

1. Needs assessment

2. Design Proposal

3. Layout Definition

4. 3D Mockup Generation

5. Technical Specification

6. Completion Follow-Up

Task list for a Service :-

Page 12: Integration of Saleforce CRM with Docusign

Typical Business Model – “Aircraft Interior Design”

Page 13: Integration of Saleforce CRM with Docusign

Registration

Page 14: Integration of Saleforce CRM with Docusign

New contact record in SalesForce

Page 15: Integration of Saleforce CRM with Docusign

Cabin

Carpets

Finishing Materials

Seat Belts

Seat Slings

Wall Panel

Firewall Covers

Refreshment Centers

Baggage Compartments

Free Maintenance – 1 Year

Foam

Headlines

Insulation

Purchasing a package

Page 16: Integration of Saleforce CRM with Docusign
Page 17: Integration of Saleforce CRM with Docusign

Get signed

agreements

from customer

Service Order created in SalesForce

Page 18: Integration of Saleforce CRM with Docusign
Page 19: Integration of Saleforce CRM with Docusign

1. Installation

2. Configuration

3. Merging of SF data

4. Connect

Important topics for DocuSign

Page 20: Integration of Saleforce CRM with Docusign

Go the App exchange in SalesForce. Click on DocuSign for installation

Installation & Configuration

1

Page 21: Integration of Saleforce CRM with Docusign

DocuSign related tabs will be displayed in SF

Installation & Configuration

2

Page 22: Integration of Saleforce CRM with Docusign

Select DocuSign Admin tab to manage your account

Installation & Configuration

3

Page 23: Integration of Saleforce CRM with Docusign

Custom tags

Merging of SalesForce data

Page 24: Integration of Saleforce CRM with Docusign

Can tie-up custom

button to

DocuSign

DocuSign connect for SalesForce

Page 25: Integration of Saleforce CRM with Docusign

Jet Aviation([email protected]) Customer clicks the

button to open the

agreement in

DocuSign app

1. Customer receives a request through email to sign the agreement

Page 26: Integration of Saleforce CRM with Docusign

2. User reviews the agreement and either accepts/declines

Customer

signing the

agreement

Page 27: Integration of Saleforce CRM with Docusign

1. SF user sends agreement

2. Customer receives the agreement with the service order details

3. Customer accept/declines the agreement (online using DocuSign)

4. DocuSign status will be updated in SF

5. Signed agreement will be stored as an attachment in SF

Workflow in a nutshell

Page 28: Integration of Saleforce CRM with Docusign

Workflow in a nutshell

Page 29: Integration of Saleforce CRM with Docusign

To name a few –

• Book Publishing Industry

• Manufacturing

• Customized Healthcare products

• ……

• ……

Different domains where we can use DocuSign