Integrated Unified CommunicationsIntroduction to Esnatech Office-LinX

Agenda

What’s Happening Around Us

Why is Integrated Unified Communications (UC) Important

Integrated UC in the Hybrid Enterprise

Esnatech Office-LinX

What’s Happening Around Us

95%of information workers use self-purchased technology for work

CONSUMERIZATION OF IT

CLOUD ENABLED UNIFIED COMMUNICATIONS

69%evaluating, deploying or

have fully deployed UC using a cloud model

40millionmillennials in today’s

workforce

MILLENNIALWORKERS

MOBILE AND REMOTE WORKERS

84%of organizations have a

remote workforce

75%of enterprise IT managers say it is a high or medium priority to do by the end of 2012

EMAIL TO THE CLOUD

Various sources: IDC, GigaOM, CDW-G, Tech Target, Esna Research

Market Driver - CIO Imperatives

• Must implement cloud, mobile, social, and analytics technologies now

• Must do more faster and at lower cost

• Must be able to make the systemic cultural and organizational changes necessary for new tools to make a measurable difference

Business Imperatives for Integrated Unified Communications

Improved real-time decision making

Aligning communications platforms to current IT strategies

Need for more ubiquitous and available communications

Need to improve enterprise collaboration

0% 10% 20% 30% 40% 50%

32%

33%

33%

46%

Aberdeen Group, November 2011

Integrated Unified Communicationsin the Hybrid Enterprise

On-Premise

Esnatech Integrates and Unifies Communications & Collaboration

PBXs

Mobile OS

Cloud Applications

Voice Cloud

Business Applications

UC Web ServicesBoth desktop and web gadgets enable full dialing, presence and corporate phone search functionality from any OS or browser

Google Fax ServicesGoogle apps integrated fax services for fax messaging with Gmail and outbound faxing from Google docs and Gmail

Google Android PBX IntegrationIntegrated Android OS devices with existing phone system and PBX for station to station dialing and inbound and outbound calling of enterprise PBX

Speech Access To AppsNavigate Google Contacts, Calendar, and Gmail over the phone leveraging DTMF and speech commands for offline hands-free access to your Google apps account

Esnatech Offers a Comprehensive Suite of Applications for Google

Gmail Unified MessagingIntegrates with any phone system to deliver voice and fax access from Gmail and Email access over the phone.

Google Talk Rich Phone PresenceIntegrated phone presence with Google Talk to see who is on or off the phone and initiate click to dial from your phone ext.

Calendar Integrated MobilityPersonal, shared, and public calendars integrated with your phone voice mail greetings, and mobility settings for find me follow me functionality

Knowledge Screen PopsDesktop look up using Google search based on incoming caller ID and name to provide ad-hoc call center functionality

Integrated Unified Communications in the Workplace

Rich Presencebrings remote workers into a coherent team and the ability to see everyone’s availability

Unified number means having to manage only one phone number for every device

Click-to-Dial accelerates call processing and outbound calling

Screen pops reduce call times for inbound customer calls

Find me/Follow me means never missing an important call

Mobility allows remote workers to communicate as if they are in the office

Results Achieved with Integrated UC

Activity Without Integrated UC

With Integrated UC

Time it takes to connect with a new

customer or prospect

188 minutes 32 minutes (5.9x faster)

Time is takes to directly contact an

employee

30 minutes 5 minutes (6x faster)

Time it takes to resolve a role or

departmental conflict

11 hours 4 hours(2.7x faster)

Aberdeen Group, November 2011

Key Take Aways

1. Organizations are actively looking for solutions to improve collaboration and productivity

2. Communications start and happen from anywhere and on any device

3. Every employee can benefit from Integrated Unified Communications

4. Interoperability, cloud and mobility are a must

5. Leverage existing IT/communication investments

For More Information and to Connectwith Esnatech

uc4googleapps.com

plus.google.com/102110297207438420815/posts?hl=en

twitter.com/poweredbyesnauc

youtube.ca/ucommunicate

facebook.com/unifiedcommunication