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INSURANCE INDUSTRY TRENDS #3 CLOUD COMPUTING

Insurance industry trends 2015 and beyond: #3 Cloud Computing

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Page 1: Insurance industry trends 2015 and beyond: #3 Cloud Computing

INSURANCE INDUSTRY TRENDS

#3 CLOUD COMPUTING

Page 2: Insurance industry trends 2015 and beyond: #3 Cloud Computing

1. Big data & analytics2. Mobility

3. Cloud computing4. Telematics/IoT

What’s hot in insurance

Page 3: Insurance industry trends 2015 and beyond: #3 Cloud Computing

A few things about cloud

What the big guys say about cloud

Cloud benefits

Cloud Computing across insurance value chain

Deploying cloud computing in insurance

Cloud workloads functions

Cloud concerns

Specific use cases

Cloud computing in insurance

Page 4: Insurance industry trends 2015 and beyond: #3 Cloud Computing

A few things about the cloud

Rapid deployment

Variable cost, price

per use model

Lower ongoing operating costs

than IT owned and managed in-house

Cloud enables insurers to reuse IT resources

more efficiently, extending into the complete business

infrastructure

Limited or no CAPEXHighly

adaptable and scalable

Best option in peak

moments

Cloud changes the way insurers create and deliver products and services, reach and interact

with customers, collaborate with partners, manage their value chains, assess and manage

risk, and generate revenues.

“Cloud computing is part of our growth strategy. It could materially change how we develop applications and apply technology to business, especially when it comes to cost structure, investment and agility...Cloud computing is not just an external service, it is also internal. We are looking at evolving a hybrid model and developing our own internal cloud computing capabilities”. Vincent Cohan, SVP & Chief Technology Officer and Sauro Nicli, Global Information Officer, AXA

Page 5: Insurance industry trends 2015 and beyond: #3 Cloud Computing

Cloud in Insurance Facts

Lower-cost and/or higher-

efficiency

Capture real-time intelligence about an

accident situation through mobile devices and mobile applications

Customer centricity through unified customer data

Sales enablement - place email and whiteboard applications in the cloud so sales agents,

employees, field representatives and developers can collaborate in real time, regardless of the

device they use

Provision and scale computing resources to meet periodic demand for actuarial and

financial workloads.

Support agent management, including sales

document

Support critical functions such as

billing and underwriting

Enables a service oriented business models and applications that give access to new

customers and markets & increase customer loyalty and retention

Support for the integration with

third parties/agency

systems

Preserve data for audits

ING is very keen to deploy cloud computing technology — essentially the separation of applications from the underlying infrastructure — and to get to a point where technology is a service easily, efficiently and effectively provided to the company, regardless of location. In order to persuade the business that virtualization and cloud computing is the way forward, we have had to focus strongly on the business benefits — scalability, flexibility and cost” Tony Kerrison, Head of Infrastructure Services, ING N.V.

Page 6: Insurance industry trends 2015 and beyond: #3 Cloud Computing

Cloud computing across insurance value chain

Source: Capgemini Analysis

Page 7: Insurance industry trends 2015 and beyond: #3 Cloud Computing

Cloud computing opportunities for insurers

Source: Accenture

BPO offerings from various vendors

Various solutions from vendors

SAP ERPOracle AppsMS Office/Exchange

Windows/.NETLinux/SolarisJ2EE

Buying hardware

Salesforce.comWorkdayOracle on DemandGoogle AppsMicrosoft Dynamics CRMForce.comWindows AzureGoogle Apps Engine

Buying computing timeAmazon EC2vCloudIMB Blue Cloud

Traditional solutions

Cloud solutions

Page 8: Insurance industry trends 2015 and beyond: #3 Cloud Computing

Deploying Cloud computing across insurance value chain

Insurers use a mix of cloud services delivery models based on price, risk and standardization

Source: Capgemini Analysis

Page 9: Insurance industry trends 2015 and beyond: #3 Cloud Computing

Cloud Workloads Characteristics for insurers

Workload/functionsBusiness Processes

as a ServiceSoftware as a

ServiceInfrastructure as a Services

Private Infrastructure as

a Service

Development & testing

Information sensitive

Mission critical

Collaboration

High data volume & analytics High compute volume & analytics Relatively disconnected functions

Suitable Average Bad

Page 10: Insurance industry trends 2015 and beyond: #3 Cloud Computing

Cloud concerns

Security

Interoperability of

analytics

Data governance - quality control discipline for assessing, managing, using, improving, monitoring, maintaining and

protecting your organizational information

Application integration Reliability

Data aggregation and integration - The information needed for analytics is often stored in multiple databases within your enterprise,

on the cloud and in different geographic locations.

Page 11: Insurance industry trends 2015 and beyond: #3 Cloud Computing

How insurers use the cloud?

Windows Azure

Disaster Protection - Generali US Branch wanted better disaster protection for its business due to local weather extremes. The insurance provider is using Microsoft Azure Site Recovery to replicate its virtual servers and data to the cloud, eliminating disaster-caused interruption, reducing disaster recovery (DR) costs by 65%, and can easily test its DR setup.

Windows Azure

Disaster recovery - Microsoft Azure StorSimple helps them meet compliance requirements of keeping one set of data backup image offshore at a low cost. The solution integrates SAN storage on-premise with automated data protection in the cloud, while enabling geo-replication of data both locally and from Microsoft’s datacenters overseas.

Windows

Azure

High performance - Milliman uses Windows Azure to distribute highly complex, mission-critical computing tasks across cloud-based resources. The result is supercomputer-level processing capability that is enormously scalable and powerful, yet can be delivered at a lower cost and with fewer IT resources than through traditional on-premises IT deployments.

Amazon WS

Traffic spikes support - The company built its health insurance platform and analytics solution on AWS in just three months. By using AWS, the company can scale to support the traffic spikes of open enrollment season as well as support more than 125 production changes a day that continually improve customer experience.

Amazon WS

Cost control - In an effort to control its IT costs, the company turned to AWS as part of a hybrid computing environment, using the AWS cloud in combination with data centers in California and Nebraska to run actuarial tasks that are used to set pricing and create new products. Using AWS, Pacific Life can quickly scale up additional compute capacity with less cost and IT overhead than by adding to its own data center assets, while benefitting from built-in security features in AWS products that help Pacific Life with compliance issues.

Page 12: Insurance industry trends 2015 and beyond: #3 Cloud Computing

INSURANCE EXPERTISE

Page 13: Insurance industry trends 2015 and beyond: #3 Cloud Computing

• Broad experience in delivering complex services and solutions that integrate sales, marketing, customer service and other processes to large insurers and brokers

• We have developed and successfully deployed a complete insurance solution, with modular architecture, available on premise & on Cloud, bi-directional integrated with SAP, Microsoft & Oracle

Insurance expertise

INSURANCE EXPERTISE• Website/intranet development • Self service portals • Online policy selling • Online claims management • Enterprise e-learning and intranets• Employee management & training • operations support systems development

and deployment• Mobility:• Mobile apps development, SFA, document

management• Big data and BI solutions• CRM/ Sales Force Automation • Business Process Management

EITG SOLUTION• Product management• Policy Management• Accounts & intermediaries• Underwriting• Actuarial reports• Billing and collection• Financial Accounting • Reinsurance

Page 14: Insurance industry trends 2015 and beyond: #3 Cloud Computing

CLOUD EXPERTISE

Page 15: Insurance industry trends 2015 and beyond: #3 Cloud Computing

EITG Cloud Expertise• Cloud & Virtualized ecosystem configuration & administration• Amazon EC2 cloud based solution deployments, virtual

environments provisioning & administration

• Most important Windows Azure partner in an Eastern European country with more than 5.000 end-users accessing cloud based web and mobile solutions

• Azure Enterprise Agreement (EA) signed with Microsoft in order to offer customers the benefits of cloud outsourced data centers

• Multiple migration o the cloud projects for start-ups, SMEs and large multinational corporations • The complexity of the migration projects covered a large

array of server clusters:• from several small machines to more than a hundred

machines per application • Migrations covered both open-source and proprietary

technologies, single cloud and multi-cloud setups, single-region and multi-region setups

Page 16: Insurance industry trends 2015 and beyond: #3 Cloud Computing

Cloud Decision & Implementation ProcessPH

ASE

CONS

IDER

ATIO

NSEI

TG SE

RVIC

ES

InitialThoughts

Evaluating

OptionsCommitte

dImplemen

tOptimise Run

Platform Vendors

Scalability

T.C.O./R.O.I.

Timescale

Considerations

Business case

Why Cloud?

Is it right for me?

Is it secure?

Business impact?

Typical cost?

Time to implement?

Application review

Performance analysis

Further Cloud enabled

opportunities

Benefits realisation

Scale

Continuous improvement

Cost management

Vendor management

Service delivery

Independent advice

Analysis & Design

Technical Services

Support Services

Business case approved

Cloud platform selected

Contract process

Implementation planning

Project planning

Greenfield or Migrate

Business Impact

Risk Analysis

Architecture

Testing

Rollout

Page 17: Insurance industry trends 2015 and beyond: #3 Cloud Computing

• Cloud Computing for Insurance, Inside the drive toward new business model, IBM

• How cloud computing will transform insurance – Using cloud to help drive future high performance in the insurance industry, Accenture

• Sizing the cloud, Forrester Research• The Future of Cloud Computing, Expert Group Report, European

Commission• Gartner, “A Quick Look at the cloud in the insurance industry”• Cloud Computing in the Property & Casualty Insurance Industry, Capgemini

Resources

Page 18: Insurance industry trends 2015 and beyond: #3 Cloud Computing

CONSOLIDATED OUTSOURCING

Contact: [email protected]