© 2014 IBM Corporation

DEV-1265, Petrobras ALM: From a Manual to an Automated Development Process Marcio Azevedo

Petrobras ALM Program Manager

maraze@petrobras.com.br

Paulo Lacerda

IBM IT Specialist

placerda@br.ibm.com

1

• About Petrobras

• Our Challenges

• The Program

• Benefits Achieved

• Lessons Learned

• Next Steps

Agenda

2

• Founded by the Brazilian Government in 1953

• A publicly traded corporation, with the Brazilian Government as the

main stockholder

• Largest company in Brazil and the world’s ninth largest energy

company by market value according to the IHS Energy 50 ranking

(2013)

• The world’s 30th largest publicly

traded company, according to

Forbes magazine’s 2014 ranking

Petrobras

3

Petrobras Information Technology and Telecommunications Department

• People

• 3,088 Employees and around 5,000 contractors

• More than 1,000 people working with software development

• Development teams distributed geographically in seven different sites

• Systems

• More than 2,800 systems in use

• Development Platforms

• More than 30 development technologies

• Most relevant are SAP, Java and .Net

• Development Processes

• Agile, Waterfall

4

Organization chart of Information Technology and Telecommunications

Information Technology

and Telecommunications

TIC Exploration and

Production

TIC Supply

TIC Gas and Energy

TIC International

TIC Financial

TIC Services

TIC Corporate

MANAGEMENT

PROVISION

CUSTOMER

RELATIONSHIP

Center for the

Provision of

Services and

Software

Solutions

Center for the

Provision of

Services and

Telecommunication

Solutions

Center for the

Provision of

Services and

Infrastructure

Solutions

Human

Resources Procurement TIC Architecture Planning and

Management

Communications Information

Security

5

• About Petrobras

• Our Challenges

• The Program

• Benefits Achieved

• Lessons Learned

• Next Steps

Agenda

6

• Very heterogeneous development environment

– Too many tools to support software development activities

– Redundancy and lack of integration between tools

– Complex environment to administer

• Lack of visibility of the development activities

– Low visibility from the management level

– Information needs fulfilled by manual data collection

• Manual release process in non-SAP environments

– Manual processes for application deployment lack speed

– High number of defects discovered during deployment

Our Challenges

7

• Provide an uniform environment for software development

• Improve lifecycle traceability

• Enhance the visibility from the management level

• Improve automation in the development processes

Our Goals

8

• About Petrobras

• Our Challenges

• The Program

• Benefits Achieved

• Lessons Learned

• Next Steps

Agenda

9

• An ALM Program was initiated in the middle 2012

• Involving stakeholders from three areas:

• IT Architecture

• Software Development

• Infrastructure Operations

• A team including people from the three areas

attended Innovate and visited some customers

Petrobras ALM Program

10

• Petrobras vendor selection process must follow governmental rules

• The first step was the Proof of Concept

• Eight month’s duration

• Covered all disciplines, from requirements to deployment

• 151 Test Cases

• 16 IBM specialists engaged (from pre-sales, services and WW teams)

• More than 2.000 men-hour (IBM and Petrobras)

• Visit to IBM reference customers of similar size in Brazil

• IBM was the platform selected

Tool Evaluation Phase

11

Conceptual View

Integration Architecture

JAZZ TEAM SERVER

Search

Collaboration Teams

Event Notification

Security

Requests Dashboard

Design Build Test Deploy

Linux®, Windows®, UNIX®, IBM z/OS®, IBM i5/OS

Orchestration

Metrics

Shared Dashboards

Requirement

Mgmt

Quality Mgmt

Test Automation

Modeling

Release Mgmt

Deployment Automation

Build Automation

Eclipse

SAP

Visual Studio

Others…

Integration

Configuration Mgmt

12

Conceptual View - Tools

Integration Architecture

JAZZ TEAM SERVER

Search

Collaboration Teams

Event Notification

Security

Requests Dashboard

Design Build Test Deploy

Linux®, Windows®, UNIX®, IBM z/OS®, IBM i5/OS

Orchestration

Metrics

Shared Dashboards

Requirement

Mgmt

Quality Mgmt

Test Automation

Modeling RTC

RTC

RSA DM RRC

RQM

Insight

Eclipse

SAP

Visual Studio

Others…

Integration

RFT RPT

Release Mgmt

Deployment Automation

Build Automation

Configuration Mgmt

RTC

UC Release UC Deploy BuildForge

13

Component View

14

Production Infrastructure – Current

+ 2 Environments:

Staging and Development

15

Production Infrastructure – Future

16

• Iterative approach

• Initial wave was a corporate-wide deployment focused on Team Concert to

implement request management in the software development area

• After successful rollout of the above project, we got feedback from delivery

teams to define the second wave

• The feedbacks led to the establishment of 12 initiatives

• Each initiative starts with a pilot project and ends with a rollout plan

• People

• Internal team dedicated to the program deployment

• IBM AVP: Accelerated Value Program

• Licensing

• Perpetual + Tokens buffer to deal with project variations

Deployment Strategy

17

First Wave Software Development Request Management

ALM

Service Areas Delivery Packages

Management

Delivery

Package 1

PPM

Delivery

Package 2

Delivery

Package 3

1 - Quality

Service

Request 1

Demand 1

Demand 2

Demand 3

Demand 4

Demand 5

Service

Request 3

Tarefa

2 - Infrastructure

Tarefa Task

Service

Request 3.1

Tarefa Tarefa

Task

3 – Data Administration

4 - Architecture

5 - Security

6 - Integration

7 – Configuration Management

Application 1

Application 2

Application ...

Application N

Intervention 1

Task

Service

Request 2

Defect

18

1. Sw Development Request Management Enhancement

2. Java Sw Configuration Mgmt and Deployment Automation

3. .NET Sw Configuration Mgmt and Deployment Automation

4. Quality Management

5. SAP Requirements Management

6. Planning for SAP development

7. Incident Management System Integration

8. Software Factory Communication

9. Metrics and Dashboards

10. Classic Suite Upgrade

11. CLM Upgrade

12. Integration Competence Center Lifecycle Automation

Second Wave – 12 Initiatives

19

Timeline

2014 2015

Second

Wave

2013

Tool

Evaluation

Phase

First

Wave

Today

Define

end-to-end

ALM rollout

(Third Wave)

Q4 Q4

20

• About Petrobras

• Our Challenges

• The Program

• Benefits Achieved

• Lessons Learned

• Next Steps

Agenda

21

It is still in its infancy, but has already begun to show good results:

• Software Development Request Management

• Replaced hard to use legacy tool

• Improved usability based on users feedback

• Customizable user queries and dashboards

• Easy to change process flow

• Helped users to familiarize themselves with the new platform

Benefits

22

• About Petrobras

• Our Challenges

• The Program

• Benefits Achieved

• Lessons Learned

• Next Steps

Agenda

23

• Deployment Strategy • Learn from other customers deployments

• Win skeptics over by involving them early and showing that the tool works since the beginning

• Run performance and acceptance tests before the go-live

• People • Plan to have the right resources, or don’t even start it

• Use Accelerated Value Program and an Accelerated Value Leader to help with the deployment

• Designate at least one team member to pair with each specialist from IBM

• Engage world-wide specialists, like the Rational Emerging Technologies Team, when lacking of local skills

• Governance • Set up an Architecture Board

• Technical • Prioritize architectural risks (example: LDAP authentication)

Lessons Learned

24

• About Petrobras

• Our Challenges

• The Program

• Benefits Achieved

• Lessons Learned

• Next Steps

Agenda

25

This is only the beginning, there’s much more to come:

•Complete the second wave initiatives

•Start our corporate-wide end-to-end ALM roll-out

Next Steps

Acknowledgements and Disclaimers

© Copyright IBM Corporation 2012. All rights reserved.

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