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HM Revenue & Customs: the Big Data Approach 28 Pilot helped uncover 3 skill sets blended together Using Big Data and analytics to improve customer experience ‘Connect’ was built at an initial cost of It delivered Frontline tax expertise Operational research Data specialists different data sources 1 billion internal and third-party records £45 million* £330 million fraudulent VAT repayments £2.6 billion as of April 2013 *including running costs over 5 years Key challenges ROI The analytics team The next step Reach out: Interested in reading the full report? Head to http://www.capgemini-consulting.com/digital-transformation-review-5 Follow us on Twitter @capgeminiconsul or email [email protected] #digitaltransformation

INFOGRAPHIC: HM Revenue & Customs: the Big Data Approach

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Page 1: INFOGRAPHIC: HM Revenue & Customs: the Big Data Approach

HM Revenue & Customs:the Big Data Approach

28

Pilot helped uncover

3 skill sets blended together

Using Big Data and analyticsto improve customer experience

‘Connect’ was builtat an initial cost of

It delivered

Frontlinetax expertise

Operationalresearch

Dataspecialists

different data sources 1billion internal and

third-party records

£45 million*£330 millionfraudulent VATrepayments

£2.6 billion as of April 2013

*including running costs over 5 years

Key challenges

ROI

The analytics team

The next step

Reach out: Interested in reading the full report? Head to http://www.capgemini-consulting.com/digital-transformation-review-5Follow us on Twitter @capgeminiconsul or email [email protected] #digitaltransformation