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Panel 3 - Cross-border Delivery and E-commerce
Brief introduction to InPost
Why electronic solutions are important for postal operators?
E-commerce solutions
Improving letter mail business with electronic solutions
Marcin Bosacki, Business Development
Manager, InPost
High Level Conference on Postal Services, Valencia, 30.04.10
Brief introduction to InPost
Integer.pl Group - introduction
High Level Conference on Postal Services, Valencia, 30.04.10
Growth from 0,3 million letters
in Q4 2006 to 12 million letters
per month in Q1 2010
Optimistic prospective for
alternative postal operators
… but looking carefully for
improvements thanks to e-
services
High Level Conference on Postal Services, Valencia, 30.04.10
Growing mail volume of InPost
InPost’s strategy is to have 30% of
income from non-mail business
Why electronic solutions are important for postal operators?
Trends in European mail market
Decline in mail volume by ~5% yearly
(gives 50% in 10 years time!)
Electronic subsitution (emails, e-
documents)
Technology improvements
Market liberalisation and new entrants
New generation of heavy users of
Internet, social media and others
Growing importance of e-commerce
Parcel business is growing (especially
B2C)
High Level Conference on Postal Services, Valencia, 30.04.10
E-commerce growth
E-commerce is growing
25.6% of world population with
access to Internet - IMRWorld
Double growth of online
retailing % of total (3.2% in
2009 to 7.4% in 2011) – PayPal UK
Online Retail Report
36% growth of e-commerce in
Poland in 2009 – Sklepy24.pl
Lots of new opportunities
High Level Conference on Postal Services, Valencia, 30.04.10
E-commerce solutionsInPost’s e-servicesOther e-services
Digitalization of today’s world
No demand for letter writing booming of
Facebook, Twitter, YouTube
Mail business is no longer sexy for young
generation
How to attract younger generation? –
Social Media ?
How to offer the service to people who are
working late hours?
E-commerce and e-solutions
High Level Conference on Postal Services, Valencia, 30.04.10
Self-service pick-up points
The answer for a fast growing e-commerce market in Poland that meet customers needs (fast deliveries, longer opening hours – 24/7 and attractive prices)
34.6% of parcels are being collected between 18:00 – 9:00
SMS / email notification about the parcel in the machine
Next day delivery
Paczkomaty 24/7
High Level Conference on Postal Services, Valencia, 30.04.10
Other InPost’s e-services
Hybrid mail
E-invoicingMobile payments
High Level Conference on Postal Services, Valencia, 30.04.10
E-shop on Facebook
High Level Conference on Postal Services, Valencia, 30.04.10
E-shop on Facebook
High Level Conference on Postal Services, Valencia, 30.04.10
Swiss Post - Virtual Post Office
Counter
High Level Conference on Postal Services, Valencia, 30.04.10
Swiss Post - Virtual Post Office
Counter
High Level Conference on Postal Services, Valencia, 30.04.10
Thank you for your attention!
Contact details:
Marcin BosackiBusiness Development ManagerEmail: [email protected]
High Level Conference on Postal Services, Valencia, 30.04.10
