Background

Gujarat Gas Company Ltd (GGCL) is the largest private sector player in the natural gas transmission and distribution business in India. Incorporated in 1980, GGCL pioneered the concept of combined natural gas distribution to the industrial, commercial and domestic customers and is focused on procuring, distributing and utilizing natural gas and allied technology. Today, it supplies gas to more than 367,000 domestic, commercial and industrial customers and serves over 187,000 CNG users.

Problem

With a growing mobile workforce, GGCL was looking for a way to reduce the constantly increasing help desk call volume and also to reduce the risk of IT help desk errors while processing password resets. GGCL was also looking for a way to empower their users to do their own password and resets and unlocks from anywhere without having to be dependent on IT.

Solution

The answer for the Gujarat Gas Company was to implement a self-service password management tool. “The decision to go with ILANTUS over other password management solutions was easy,” said Vikas Sharma, IT Manager, Gujarat Gas Company. After evaluating several options on the market, the decision was made to go with ILANTUS Password Express based on the ease of use for the end users, the automated functionality, the advanced technical capabilities of the product and the support received from ILANTUS in the evaluation and period.

India’s Largest Natural Gas Distributor Reduces Help Desk Call Volume to a Fraction by Implementing ILANTUS Password Express

Gujarat Gas Company Ltd

Vertical: Public Utility ServiceEnd-users: 750IAM Representative: Vikas Sharma

Defining Moment:

“Our users experienced frequent

system lockouts causing both the IT team and users to lose a significant

amount of time out of their days.”

“After implementing

ILANTUS Password Express, our users’ dependence on IT

resources for password unlock

and resets was nearly gone and we

saw a noticeable impact in

productivity in all departments, including IT.”

“ILANTUS demonstrated to us that they have a state of the art product, provided a very

quick and efficient team to complete the implementation and have been the utmost

professional and helpful in all our communications with them since the

implementation.”

- Vikas Sharma, IT Manager, GGCL

ILANTUS Customer Case Study

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