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Consumer’s Perspective on Broadband

Internet Performance:

Asia’s Broadband Quality of Service

Experience Indicators

APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013

Yohanes Sumaryo

Director of ICT

Indonesia Telecommunications Users Group

www.id-tug.org

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What Broadband consumer want

How we tested

Services Gap

Prices Gap

Bridging consumer expectation

Train of thought: Open up for universal Broadband services

Agenda

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Communication anytime, anywhere Willingness to pay services Ability to pay services Technology agnostics

What Broadband consumer want

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How we tested – widely available test

LOCAL SPEED

INTERNATIONAL SPEED

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How we tested – automatic test (LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)

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How we tested – automatic scheduler (LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)

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Throughput: useful upload/download speed Latency: delays when voice packets

transverse the network Packet Loss: the number of packets that

does not reach the destination Jitter: uneven latency and packet loss

How we tested – Dimensions of Quality of Service (QoS)

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Services Gap

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Services Gap International Download speed –not all promises are met

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Services Gap Latency (Round trip time) – ping time to International server

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Services Gap Mobile Broadband – using 3G USB dongle or 3G-WiFi

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Services Gap Mobile Broadband – Downlod speed from International server

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Services Gap Mobile Broadband – Downlod speed actual vs advertised

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Services Gap Mobile Broadband – ping time to International server

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Services Gap Fixed and Mobile Broadband – Local and International download speed

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Prices Gap Cost of transfer in US$ per GByte of data on most common package–

published rate . International data roaming -1000x

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Bridging consumer expectation Consumer want to send more and more data at the same or even

lower prices – traffic and revenue de-coupled

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Train of thoughts: Open up for universal Broadband services

Single pricing for domestic, regional or International Broadband Services

Economic vs Technological issues Internet as one entity Multiple stakeholder Regulator concern

EXISTING REPORTING SYSTEM EXISTING REPORTING SYSTEM

BROADBAND ENABLED REPORTING BROADBAND ENABLED REPORTING

Dashboard KPI, Indikator data dan

pengendalian

Trend Analysis – Early Warning System

Perencanaan kegiatan ke depan

Monev

Terima Kasih