- 04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 1

Consumer’s Perspective on Broadband Internet Performance:

Asia’s Broadband Quality of Service Experience Indicators

APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013

Yohanes SumaryoDirector of ICT

Indonesia Telecommunications Users Group www.id-tug.org

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What Broadband consumer want How we tested Services Gap Prices Gap Bridging consumer expectation Train of thought: Open up for universal

Broadband services

Agenda

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Communication anytime, anywhere Willingness to pay services Ability to pay services Technology agnostics

What Broadband consumer want

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How we tested – widely available test

LOCAL SPEED

INTERNATIONAL SPEED

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How we tested – automatic test(LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)

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How we tested – automatic scheduler(LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)

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Throughput: useful upload/download speedLatency: delays when voice packets

transverse the networkPacket Loss: the number of packets that

does not reach the destination Jitter: uneven latency and packet loss

How we tested – Dimensions of Quality of Service (QoS)

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Services Gap

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Services GapInternational Download speed –not all promises are met

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Services GapLatency (Round trip time) – ping time to International server

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Services GapMobile Broadband – using 3G USB dongle or 3G-WiFi

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Services GapMobile Broadband – Downlod speed from International server

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Services GapMobile Broadband – Downlod speed actual vs advertised

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Services GapMobile Broadband – ping time to International server

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Services GapFixed and Mobile Broadband – Local and International download speed

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Prices GapCost of transfer in US$ per GByte of data on most common package–

published rate . International data roaming -1000x

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Bridging consumer expectation Consumer want to send more and more data at the same or even lower prices – traffic and revenue de-coupled

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Train of thoughts: Open up for universal Broadband services

Single pricing for domestic, regional or International Broadband Services

Economic vs Technological issuesInternet as one entityMultiple stakeholderRegulator concern

EXISTING REPORTING SYSTEMEXISTING REPORTING SYSTEM

BROADBAND ENABLED REPORTING BROADBAND ENABLED REPORTING

Dashboard KPI, Indikator data dan pengendalianTrend Analysis – Early Warning SystemPerencanaan kegiatan ke depanMonev

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