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The IDG Enterprise Consumerization of IT in the Enterprise (CITE) survey was conducted to gain a better understanding of consumer technologies being used in the enterprise today, and how those technologies are enabling innovation. The 2014 study highlights the impact CITE adoption has on the enterprise; integration of cloud, apps and mobile device management; and the next wave of consumer technologies IT decision-makers need to consider.
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Conducted across the IDG Enterprise brands: CIO, Computerworld, CSO, InfoWorld, ITworld, and Network World
2014 Consumerization of IT in the Enterprise
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Satisfaction, Productivity, Efficiency Key Drivers of CITE
External customer satisfaction
Product/service innovation
Workflow velocity/speed
Access to critical business information
Business agility
Process efficiency/collaboration
User productivity
User satisfaction
51%
57%
59%
60%
61%
63%
66%
69%
35%
34%
30%
29%
28%
27%
23%
19%
6%
5%
7%
7%
6%
6%
7%
8%
Net positive impact Little or no impact Net negative impact
Q. What type of impact will the consumerization of IT have on the following areas of your business over the next 12-18 months?
Source: 2014 Consumerization of IT in the Enterprise, IDG Enterprise
3
CITE Impacting Business Objectives
Q. What changes has your organization made as a result of the increased use of consumer technology for work purposes?
1,000+ <1,000
Created policies for accessing and sharing corporate data on mobile devices and/or through cloud based services 59% 50%
Invested in a mobile device management solution 43% 26%
Developed or invested in business apps for personal devices 36% 23%
Implemented enterprise collaboration tool (e.g. Yammer, Jive) 35% 19%
Invested in a secure collaboration service for file sharing (e.g. Box) 33% 30%
Increased our support/helpdesk budget to support new kinds of devices and platforms 31% 27%
Reallocated budget from device procurement to other areas (e.g. security) 28% 19%
Deployed an enterprise mobile app store or distribution platform 23% 14%
Decreased our support/helpdesk budget – employees are expected to do more self-support for owned devices 16% 15%
Source: 2014 Consumerization of IT in the Enterprise, IDG Enterprise
4
Consumer Tools Finding Their Way into the Enterprise
Q. Please indicate which of the following cloud-based services are currently being used by employees at your organization both WITH and WITHOUT the approval of IT.
Source: 2014 Consumerization of IT in the Enterprise, IDG Enterprise
CRM and customerservice
4
Consumeror individual
services usedfor work
File-sharing and collaboration
tools
Other cloud services
Talent andhuman capital management
Financial management
Enterprise-focused social
networking tools
Source: 2013 Consumerization of IT in the Enterprise, IDG Enterprise
90% 79% 17%57% 53% 42% 40%
49%
With IT Approval Without IT Approval
19%
41%
49%
30%
34%
23%
41%
12%
27%
15%
26%
14%
13%
4%
5
Enterprises Planning for IoT
1,000+ <1,000
We have no plans along these lines. 41% 65%
We are preparing for the future by evaluating data analytics solutions that can grow with our needs, but have not significantly increased the amount of data we’re collecting.
25% 15%
We have begun to implement these kinds of sensors and have chosen a solution to analyze the data for them. 10% 6%
We are planning to roll out new sensors and are evaluating analytics vendors. 11% 4%
Not sure 12% 10%
Source: 2014 Consumerization of IT in the Enterprise, IDG Enterprise
Q. Machine-to-machine communication sometimes called the “internet of things” is the idea that millions of sensors will be imbedded in new places from retail stores to factory floors, and will provide a wealth of new data to help make business decisions. What approach is your organization taking to plan for this?
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Learn More
To view the full results, please contact Sue Yanovitch, VP of Marketing, IDG Enterprise at [email protected]
