Gregor LoncarSmart Cities & Industry Solutions, IBM CEE

SPRINT Beograd 13.9.2012

Smart Cities Challenges

Citizens are placing increasing demands on leaders to innovate

“The 19th century was a century of empires… the 20th century was a century of

nation states… the 21st century will be a century of cities”

Mayor Wellington Webb, Former Mayor, Denver, CO

Evolution of City Value

Leaders Deliver

CitizensDemand

Time

Lifestyle,Culture

Jobs,Education

Water,Energy

Walls,Roads

ProsperityOpportunityConvenienceSecurity

AgingInfrastructure

Declining Budgets

Increasing Threats

Changing Populations

Innovative leaders create opportunities from today’s harsh realities

Innovation

Investment

Community

Sustainability

Working harder is not sustainable

Cities require innovative approaches

Leaders must innovate across a myriad of services to meet and exceed

citizen expectations

Planning and

Management

Design and execute a city

plan to realize full potential

for citizens and business;

while efficiently running

daily operations

Infrastructure

Deliver efficient fundamental

city services that make a city

livable for citizens.

Human

Provide effective services

that support the economic,

social and health needs of

citizens.

Government and Agency

Administration

Environmental

Social and

Health

Transportation

Energy

and Water

Education

Public Safety

Urban Planning

Infrastructure

Human

Planning and Management

…to increase the value to the citizens

they serve in a rapidly changing

economic and urban world

Smarter cities drive sustainable economic growth and deliver citizen

centered services and minimize the risks by…

Leveraging information to

make better decisionsAnticipating problems to

resolve them proactively

Coordinating resources

and processes to operate

effectively

Infrastructure

Human

Planning and Management

The smartest cities communicate and integratebeyond the city hall

Infrastructure

Human

Planning and Management

Engaged citizens, empowereduniversities and enabled businesseshelp drive overall economic growth

Hospitals

Universities

Non-profits

Businesses

Utilities

Citizens

Innovative leadership in Rio de Janeiro transformed city operations

• Initial focus - prevent deaths from

annual flooding

• Expanded to manage all emergency

response situations

• Analyzes weather, energy, building,

transportation, & water data in real-time

• Nationwide adoption in advance of

Olympics and World Cup

Increasing efficiency in resource deployment, expanding early warnings

to 48 hours, and coordinating all agencies in response

Identify your priorities and maximize value

Inspired by innovative leaders, we have invested to help you:

Apply global best practices in your city

Deploy technology regardless of your size

Infrastructure

Human

Planning and Management

IBM Intelligent Operations Center for Smarter Cities provides the foundation

so cities of all sizes can quickly….

…starting within a particular service area

or managing across many services

Integrating the most repeatable best

practice patterns to allow leaders to:

� Leverage information across all city

agencies and departments

� Anticipate problems and minimize

the impact of disruptions

� Coordinate resources to respond to

issues rapidly and effectively

IBM

Intelligent

Operations

Center

Smarter City Operations Center offeringSolution provides role based management and reporting interface for Executives, City

Operators and key Smarter City domains.

Description:

� Provides a city services request management system with Executive, City Operations, and Agency dashboards that include domain KPI reports with trends and analysis of event and domain data.

� Centralized environment for planning, organizing, monitoring and sharing information continuously in response to changing conditions.

� Allows for drill down capabilities on details of service requests, team members and assets assigned and status – which is also available in a geospatial context for situational awareness.

� Provides for integrated collaboration within the views and as an element on the dashboard.

� Event and directive management is achieved through integrated incident management, reporting and collaboration & communication.

Customer pain addressed:

� City leaders today manage incidents and view KPIs / reports through disparate systems

� Lack of city wide coordination and collaboration in the planning and execution of events

Solution software key components:

1. Incident Reporting & Tracking

2. Situation Awareness & Reporting

3. Real Time Collaboration

4. Resource & Critical Asset Management

Key technology components Include Tivoli Process Automation Engine, Websphere Portal Server, Lotus Sametime, Tivoli Omnibus.

New IBM Intelligent Operations Center for Smarter Cities

Coordinate your city to deliver exceptional service to your citizens

Key Performance

Indicators

Cross AgencyCollaboration

Geo spatial mappingData Collection and Integration

Incident &Event

Management

The IBM Intelligent Operations Center for Smarter Cities

enables city leaders to apply global best practices

Transportation

� Improve traffic management

� Optimize roadway capacity

� Enhance travel experience

Water Management

� Optimize work orders to improve service

� Analyze water use and consumption patterns

� Predict asset failures to reduce costs

Public Safety

� Accelerate crime resolution, prevention and identification

� Coordinate multi-agency responses

� Minimize impact of emergencies

Over 25 new and enhanced use cases based on lessons from inspirational leaders.

Inspired By

IBM is investing and building upon our leadership and strength in

Smarter Cities…

Environmental

Social and Health Energy

and Water

Government and Agency

Administration

Public Safety

April 2011:

Acquired TRIRIGA

June 2011:

Announced IBM Intelligent Operations Center

for Smarter Cities & IBM Smarter Buildings

July 2011:

Announced IBM Intelligent Operations Center

on IBM SmartCloud & IBM Intelligent

Transportation

August 2011:

Announced IBM Intelligent Transportation on

IBM SmartCloud

October 2011:

Acquired i2 Group

November 2011:

Announced IBM Intelligent Water on premise

and on IBM SmartCloud

December 2011: Acquired Cúram Software

July 2012 : New versions of IOC, IWM, IT .....

Government and Agency

Administration

Environmental

Social and

Health

Transportation

Energy

and Water

Education

Public Safety

Urban Planning

Infrastructure

Human

Planning and Management

On Premise:� Build on workload

optimized platforms

� Leverage infrastructure readiness services

Shared Services:� Work together across

multiple cities

� Share services using preconfigured systems

Cloud Delivery:� Log on to your smarter

city environment

� Customize interfaces, reports and data inputs

Multiple options help city leaders deploy technology regardless of size

“It’s about transforming the way we do business, so we can invest that money in front-line service deliver y”

Chief Superintendent Avon & Somerset Police

Deploy technology regardless of your size

Inspired By

Environmental

New IBM Intelligent Water Solution extends the IBM Intelligent Operations

Center for Smarter Cities

IBM Intelligent Water

Integrating the most repeatable best

practice patterns to provide water

utility leaders:

Leveraging information:

•Visibility across the water network

to improve operational planning

and prioritization

Anticipating problems:

•Analyze data to perform proactive

maintenance and optimally

schedule crews to reduce costs

Coordinating resources:

•Engage citizens and business to

facilitate water conservation and

drive sustainability

Government and Agency

Administration

Environmental

Social and

Health

Transportation

Energy

and Water

Education

Public Safety

Urban Planning

Infrastructure

Human

Planning and Management

Description:•Spatial work order schedule optimization to enable “while in the neighborhood” task scheduling. A work order schedule is built based on work order type, location, crew skills, and equipment needed to complete the task.•Water usage analyses reports that allow utilities to better understand the usage of water, its customer base, its revenue.•Provides insight in predicting future patterns of asset failure and identify targets for preventative maintenance.•Ensures environmental integrity of city water system by addressing flood, water quality, and erosion control.

Customer pain addressed:•Increasing maintenance costs, increasing work backlog, inefficiencies in utilization of limited numbers of skilled work crews, increasing transportation costs•Water utilities lack adequate supporting analysis for rate case development and improving pricing models

Solution software key components:

1. Operations Center

2. Work Management

3. Usage & Revenue

4. Predictive Maintenance

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Work order schedule optimization and water usage analyses solution designed to reduce operational expense, improve quality of service, and reduce revenue loss.

Intelligent Water Management

Environmental

New IBM Intelligent Transportation solution extends the

IBM Intelligent Operations Center for Smarter Cities

IBM Intelligent

Transportation

Integrating the most repeatable best

practice patterns to provide

transportation leaders:

Leveraging information:

•Citywide visibility across entire

transportation network and city

services to improve incident

response

Anticipating problems:

•Analyze traffic performance to

alleviate congestion

Coordinating resources:

•Centralize monitoring and transit

arrival prediction to improve the

travelers’ experience

Government and Agency

Administration

Environmental

Social and

Health

Transportation

Energy

and Water

Education

Public Safety

Urban Planning

Infrastructure

Human

Planning and Management

Intelligent Transportation

Solution software key components:

1. Operations Center

2. Traffic Information Hub

3. Traffic Prediction

4. Integrated Fare Management

5. Bus Arrival Prediction

6. Route Guidance

Solution enables reduced metropolitan and highway congestion, reduce emissions, economic efficiency benefits, enhanced traveller satisfaction, greater use of public transportation.

Description:� Centralized management of traffic event information

collected across geographic spread of data sources and across multiple device vendor and data input formats.

� Traffic prediction capability to allow for better proactive management of traffic and improving the value of traffic information disseminated to consumers.

� Uses combination of historical and real time traffic movement information to successfully predict the rates of traffic flow across the city in near future (10-60 minutes).

� Generates “fill in” traffic flow predictions for areas where current traffic flow information not available.

� Integrated payments and management across all city transportation services.

Customer pain addressed:� Traffic congestion reduction and existing roadways usage

improvement

� Lack of automatic expertise guidance to operators when traffic incidents occur for improved signal setting

� Inability to fill in traffic flow for areas where limited sensordata is available to enable more predictive information for estimating traffic flow

� Inability to optimize dispatching and maintain quality of information provided to public transit travelers

� Inability to accurately estimate actual arrival times of buses and other public road transports that have dependence on traffic conditions

Social and HealthEnergy

and Water

Public Safety & Security

A leading provider of

intelligence analysis and

investigation solutions

used by defense, government

agencies, and commercial

enterprises.

Together IBM and i2 will:

-Enhance crime prevention &

investigation, leveraging more

powerful analytics from

broader data sets.

The combination of IBM

leadership in Smarter Cities

and i2 solutions provide

unparalleled capabilities for

helping ensure Public Safety.

Environmental

With latest acquistion (i2), IBM extends leadership in Smarter Cities by

helping to provide safer communities and work environments

Government and Agency

Administration

Environmental

Social and

Health

Transportation

Energy

and Water

Education

Public Safety

Urban Planning

Infrastructure

Human

Planning and Management

Intelligent Public Safety & Security

Solution software key components:

1. Operations Center

2. Asset Predictive Diagnostics

3. Video Surveillance & Optimization

4. Crime Prediction & Prevention

5. Emergency Management Response

Real-time information and situational awareness solutions to protect citizens and communities through greater anticipation and prevention of crimes and emergencies.

Description:� Analyzes historical and current public safety asset data in

order to predict asset failure and generates service requests that can trigger inspection, maintenance, and repair tasks within the Enterprise Asset Mgmt. System.

� Provides ability to capture digital video surveillance and enables employees to view surveillance feeds from any workstation in the public safety data center.

� Leverages prediction, association, and clustering data analysis techniques against incident data in public safety systems to enhance police management decisions.

� Automates the process of building emergency response teams while managing the event and reporting current status and location of team members.

Customer pain addressed:� Lack of availability of key data and the opportunity to predict

failures to reduce expense and risk

� Inability to view and observe crime before it happens or review surveillance video in response to incident reporting

� Inability to leverage the volumes of data collected on incidents to improve efforts in resolving false allegations, unsolved crimes, identifying possible suspects, etc.

� Imprecise assessment of existing trends and patterns that could help improve safety of citizens and personnel

� More quickly and efficiently build emergency response teams and more effectively manage the event

Case Study: City of Rio de Janeiro(to understand time-line of such project)

• 2009: Rio de Janeiro chosen for the 2014 WorldCup and the 2016 Olympics

• April 2010: Floods result in serious loss of life and property

• May 2010: In consultation with IBM, visionary Mayor decides to not only address flood crisis management, but to integrate city’s operations across all departments

• August 2010 : Mayor starts construction of a new “City Operations Center” building to consolidate operations

• October 2010: On IBM’s advice, Mayor appoints a “Chief Operations Officer” to manage across departments

• December 31 2010 : First version of the City Operations Center inaugurated to the IOC and the Press

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Case Study: City of Rio de Janeiro -Smarter Cities Public safety solution

Process management panel to execute and monitor crisis management plans

Information integration from different agencies and systems: AlertaRio, Traffic Monitoring System

Dashboard view for information and action about incidents, accessible from multiple channels

Real-time communication with teams through instant messaging, radio, mobile devices, etc.

Energy

and Water

Environmental

Government and Agency

Administration

Environmental

Social and

Health

Transportation

Energy

and Water

Education

Public Safety

Urban Planning

Infrastructure

Human

Planning and Management

Cúram extends IBM’s leadership in Smarter Cities by making social programs more accessible and delivering improved outcomes

Cúram Software

The leading provider of

solutions for social programs –

including health & human

services, workforce services,

and social security

organizations -- bolstering

Smarter Cities and the citizens

they serve.

Together IBM and Cúram will:

• Provide timely access to the

right social programs

• Deliver integrated benefits

and services

• Drive improved outcomes

and reduced costs

Cúram broadens IBM’s case

management leadership to

social programs.

Cúram Software – Needs to Outcomes: A personalized approach to social programs

Referral

Service Providers

Non- Government Organisations

Government Agencies

Social Program

Management

Universal AccessOutcome

Management

Together we will create a planet of Smarter Cities

• 100 years of experience making the world work better through the use of technology

• Deep skills to enable sustainable economic growth

– Leveraging information to make better decisions

– Anticipating problems to resolve them proactively

– Coordinating resources to operate effectively

• Local solutions based on global insight from 170+ countries

• Passion for cities demonstrated by volunteers for Smarter City Challenge grants

IBM is the right partner to help city leaders innovateto meet and exceed citizen expectations

Over 2,000 city

projects leverage on

IBM to help them

transform into 21st

century cities

Let’s Build a Smart Belgrade

Together